EvilUnfair
Level 1 (0 points)

Q: Bootcamp Assistant: Downloading Windows support software... STUCK.

I've been trying for 2 days to get Bootcamp Assistant to run on my iMac 5K, and every time I've tried I get to "Downloading Windows support software..."  and it just stalls.   I even left it over night in hopes maybe it would advance some how, but nothing at all, just stuck at maybe 10%, 

 

Anybody else get past this?   I see tons of people having installed Bootcamp already, how the **** did you manage it when you can't get appropriate drivers or software?

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10)

Posted on Oct 23, 2014 1:12 AM

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EvilUnfair

Q: Bootcamp Assistant: Downloading Windows support software... STUCK.

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  • Helpful answers

  • by Loner T,

    Loner T Loner T Oct 23, 2014 6:00 AM in response to EvilUnfair
    Level 7 (23,898 points)
    Safari
    Oct 23, 2014 6:00 AM in response to EvilUnfair

    Have you checked the Application -> Utilities -> Console for error messages from Bootcamp Assistant? What type of connection, wired or wireless, are you using?

  • by EvilUnfair,

    EvilUnfair EvilUnfair Oct 23, 2014 8:55 AM in response to Loner T
    Level 1 (0 points)
    Oct 23, 2014 8:55 AM in response to Loner T

    Wireless or wired doesn't matter (have tried both). 

    I've got a 150mbit down connection, which I've routinely run speed tests and other things since setting up the machine.  So I'm going to assume the connection isn't the issue.

     

    Here's a dump of everything from the Console.  Any of it make sense?

    • 10/23/14 2:41:32.782 AM com.apple.xpc.launchd[1]: (com.apple.quicklook[2185]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
    • 10/23/14 2:47:51.372 AM com.apple.xpc.launchd[1]: (com.apple.CoreLocationAgent[2202]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreLocation.agent
    • 10/23/14 2:49:39.614 AM com.apple.xpc.launchd[1]: (com.apple.CoreLocationAgent[2211]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreLocation.agent
    • 10/23/14 2:50:46.828 AM com.apple.xpc.launchd[1]: (com.apple.CoreLocationAgent[2222]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreLocation.agent
    • 10/23/14 2:54:10.970 AM com.apple.xpc.launchd[1]: (com.apple.quicklook[2245]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
    • 10/23/14 2:55:17.882 AM Boot Camp Assistant[2256]: Failed to connect (quitItem) outlet from (DAWindowController) to (NSMenuItem): missing setter or instance variable
    • 10/23/14 2:55:17.999 AM Boot Camp Assistant[2256]: Disk 2 is not SATA or PCI.
    • 10/23/14 2:55:17.999 AM Boot Camp Assistant[2256]: Disk 3 is not SATA or PCI.
    • 10/23/14 2:55:18.035 AM Boot Camp Assistant[2256]: Disk 2 is not SATA or PCI.
    • 10/23/14 2:55:18.035 AM Boot Camp Assistant[2256]: Disk 3 is not SATA or PCI.
    • 10/23/14 2:55:19.426 AM Boot Camp Assistant[2256]: Disk 2 is not SATA or PCI.
    • 10/23/14 2:55:19.426 AM Boot Camp Assistant[2256]: Disk 3 is not SATA or PCI.
    • 10/23/14 2:55:30.449 AM Boot Camp Assistant[2256]: -[DAWindowController softwareUpdateDidBegin:]
    • 10/23/14 3:04:10.507 AM mds[32]: (Volume.Normal:2464) volume:0x7f80b4022000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD
    • 10/23/14 3:08:00.482 AM com.apple.xpc.launchd[1]: (com.apple.quicklook[2306]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
    • 10/23/14 3:35:00.062 AM com.apple.xpc.launchd[1]: (com.apple.bsd.dirhelper[2325]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.bsd.dirhelper
    • 10/23/14 8:08:59.239 AM Boot Camp Assistant[2256]: -[__NSDictionaryM UTF8String]: unrecognized selector sent to instance 0x6080000476e0
    • 10/23/14 8:09:00.162 AM Boot Camp Assistant[2256]: Disk 2 is not SATA or PCI.
    • 10/23/14 8:09:00.162 AM Boot Camp Assistant[2256]: Disk 3 is not SATA or PCI.

  • by Loner T,

    Loner T Loner T Oct 23, 2014 9:02 AM in response to EvilUnfair
    Level 7 (23,898 points)
    Safari
    Oct 23, 2014 9:02 AM in response to EvilUnfair

    In BA, if you check only the Download Drivers checkbox and have a USB plugged in, are you able to download drivers?

     

    Another option is to create the USB with the ISO, if the previous step is successful, right after because BA keeps WindowsSupport.dmg in /Library/Application\ Support/Bootcamp.

  • by EvilUnfair,

    EvilUnfair EvilUnfair Oct 23, 2014 10:09 AM in response to Loner T
    Level 1 (0 points)
    Oct 23, 2014 10:09 AM in response to Loner T

    It doesn't appear to actually download the drivers at all.   There's also no folder at the location you suggested.

    It would be nice if Apple just offered a direct download for this instead of requiring the Bootcamp Assistant.

  • by Loner T,

    Loner T Loner T Oct 23, 2014 10:14 AM in response to EvilUnfair
    Level 7 (23,898 points)
    Safari
    Oct 23, 2014 10:14 AM in response to EvilUnfair

    There is a direct download at http://support.apple.com/downloads/#macoscomponents.

     

    You need to look at System Requirements to ensure you download the correct version. I have not seen an iMac 5K-specific download though.

  • by EvilUnfair,

    EvilUnfair EvilUnfair Oct 23, 2014 10:14 AM in response to Loner T
    Level 1 (0 points)
    Oct 23, 2014 10:14 AM in response to Loner T

    The software on that page doesn't support the Retina iMac

  • by Loner T,

    Loner T Loner T Oct 23, 2014 1:11 PM in response to EvilUnfair
    Level 7 (23,898 points)
    Safari
    Oct 23, 2014 1:11 PM in response to EvilUnfair

    Using a Late 2103 rMBP 15" - MacBook Pro (Retina, 15-inch, Late 2013) - Technical Specifications and comparing it to iMac (Retina 5K, 27-inch, Late 2014) - Technical Specifications, the significant difference is the AMD GPU. You can use the Windows Catalyst driver instead. The generic VGA driver should work for your Windows installation.

     

    I suggest trying Boot Camp Support Software 5.1.5640 for your BC installation, after Windows completes installation. The worst case scenario is that the installer will give you an error for specific hardware it does not support.

     

    Please also see Boot Camp on iMac Retina 5K?