BradTheAce
Level 1 (4 points)
iCloud

Q: AirPlay icon for Apple TV on iPad Keeps Disappearing

Please help! Since updating to IOS8 the AirPlay icon on my two iPads (Air & new mini) keeps disappearing. I keep rebooting the WIFi router and the AirPlay system works for a minute or ten and then just disappears. The WiFi signal is strong and the phone line is in order; very weird and deeply frustrating. It all worked fine with IOS7. AirPlay is switched on.

Thanks for any help offered.......

iPad Air, iOS 8.0.2

Posted on Oct 20, 2014 8:46 AM

by sterling r,Solvedanswer
sterling r sterling r
Community Specialists
A:

Hello there BradTheAce,

 

It sounds like your Airplay function is intermitent on iOS 8. I would use these troubleshooting steps from the following article to help troubleshoot the issue:

 

iOS: Troubleshooting Wi-Fi networks and connections

 

  1. Restart your iOS device.
  2. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
  3. Tap  and Forget this Network.
  4. Try to connect to your desired Wi-Fi network. 
    Note: You may need to enter your Wi-Fi password again if your network requires one.
  5. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
  6. Update your device to the latest version of software.
  7. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
  1. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
    • previously connected Wi-Fi networks and passwords
    • recently used Bluetooth accessories
    • VPN and APN settings

 

Thank you for using Apple Support Communities.

Take care,

Sterling

Posted on Oct 23, 2014 7:22 AM

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BradTheAce

Q: AirPlay icon for Apple TV on iPad Keeps Disappearing

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  • Helpful answers

  • by sterling r,Solvedanswer

    sterling r sterling r Oct 23, 2014 7:22 AM in response to BradTheAce
    Community Specialists
    Oct 23, 2014 7:22 AM in response to BradTheAce

    Hello there BradTheAce,

     

    It sounds like your Airplay function is intermitent on iOS 8. I would use these troubleshooting steps from the following article to help troubleshoot the issue:

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    1. Restart your iOS device.
    2. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    3. Tap  and Forget this Network.
    4. Try to connect to your desired Wi-Fi network. 
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    5. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    6. Update your device to the latest version of software.
    7. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    1. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • by BradTheAce,

    BradTheAce BradTheAce Oct 23, 2014 1:31 PM in response to BradTheAce
    Level 1 (4 points)
    iCloud
    Oct 23, 2014 1:31 PM in response to BradTheAce

    Thanks very much, powering off the router and completely resetting everything appears to have worked. Result!

  • by sterling r,

    sterling r sterling r Oct 23, 2014 2:16 PM in response to BradTheAce
    Community Specialists
    Oct 23, 2014 2:16 PM in response to BradTheAce

    Excellent! Glad to know the issue is resolved.