IngeborgDK

Q: Where is all my storage?

I just bought an iPhone 5s, 16GB and have trouble figuring out what I am using all my storage for.

 

1) In General>About it says I have 12.2GB capacity. Already here I get confused. I know some space is used for memory and iOS, but 4GB?? I have read that most people have around 13GB. So what happened to tha last 1GB?

 

2) In General>Usage it says I have used 7.5GB (4.7GB available). When I press Manage Storage and add space occupied by all apps I only get 5.1GB. So what am I using the last 2.4GB for?

iPhone 5s, iOS 8.1

Posted on Oct 23, 2014 9:25 PM

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Q: Where is all my storage?

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  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 23, 2014 9:29 PM in response to IngeborgDK
    Level 9 (59,146 points)
    iPhone
    Oct 23, 2014 9:29 PM in response to IngeborgDK

    See if the information in this support document helps. How OS X and iOS report storage capacity

  • by IngeborgDK,

    IngeborgDK IngeborgDK Oct 23, 2014 9:52 PM in response to ChrisJ4203
    Level 1 (0 points)
    Oct 23, 2014 9:52 PM in response to ChrisJ4203

    Thanks for your help!

     

    Unfortunately, it doesn't make much more sense to me. It explains why capacity is not 16GB, but not why my capacity is 1GB less than everyone elses. And also, I dont understand where the 2.4GB is?

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Oct 24, 2014 8:02 AM in response to IngeborgDK
    Level 9 (59,146 points)
    iPhone
    Oct 24, 2014 8:02 AM in response to IngeborgDK

    The best I can say is that it isn't as easy as just adding up the numbers. If you are that concerned, then restore the device as new, without anything added to it. Then check your capacity, as it will only contain the iOS and native applications. Then you can add applications back one at a time and continue to check. That should help you.

  • by IngeborgDK,

    IngeborgDK IngeborgDK Oct 24, 2014 8:36 AM in response to ChrisJ4203
    Level 1 (0 points)
    Oct 24, 2014 8:36 AM in response to ChrisJ4203

    Thanks! It's not that important, I guess I just have to accept it

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 24, 2014 8:44 AM in response to IngeborgDK
    Level 9 (59,146 points)
    iPhone
    Oct 24, 2014 8:44 AM in response to IngeborgDK

    You're welcome. Sorry it isn't that easy, and I really cannot answer it any better than that. Have a good day.

  • by Candigirl1968,

    Candigirl1968 Candigirl1968 Oct 28, 2014 4:45 PM in response to IngeborgDK
    Level 1 (0 points)
    iPhone
    Oct 28, 2014 4:45 PM in response to IngeborgDK

    I  think something is up. I have a 5s and all of a sudden I have no storage space.  Interestingly, I have less than last week when I did not get that message.  I have not seen any explanations but I don't think mine is what is on the phone, since this problem is brand apanking new and I haven't added anything to the phone (and have deleted several apps).

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 29, 2014 8:02 AM in response to Candigirl1968
    Level 9 (59,146 points)
    iPhone
    Oct 29, 2014 8:02 AM in response to Candigirl1968

    What do you mean something is up? When you look at the phone, was does it report for available space? If you connect the phone to the computer and iTunes, what does it say? Are you saying the phone is lacking space, or that iCloud is lacking space? Your post is a little confusing.

  • by Candigirl1968,

    Candigirl1968 Candigirl1968 Oct 29, 2014 11:11 PM in response to ChrisJ4203
    Level 1 (0 points)
    iPhone
    Oct 29, 2014 11:11 PM in response to ChrisJ4203

    It has a couple MB of useable space on the phone.  The "other" category of use per iTunes has doubled, if not tripled.  I wasted $40 on a clean up program that gave me a few hundred MBs of space. 

     

    In looking online, there is at least one other person who has this question out there as of last week.  The post reads:

     

    how do I delete "other" content which more than doubled with IOS 8.1 - I already tried deleting apps and pdfs i had saved, browser history, accessability to apps changed turned off, which had absolutely no effect,  32 GB of unusable "other" still on my iPad.


    iPad Mini, iOS 8.1, error in mid 8.02 update

     

     

    Something clearly must be wrong, as I had no problems with space a week ago and, despite having fewer things on the phone now, I have virtually no space to speak of.

  • by selenafromshenzhen,

    selenafromshenzhen selenafromshenzhen Oct 29, 2014 11:37 PM in response to IngeborgDK
    Level 2 (259 points)
    Oct 29, 2014 11:37 PM in response to IngeborgDK

    Yes, you can't add up numbers to see how much space is occupied. There are some junk files and deleted files on your iPhone, but you can't see them and even don't know how much they've occupied. Maybe you need SafeEraser to scan for these junk and deleted files to see how much they've occupied and remove them from your iPhone.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 30, 2014 7:53 AM in response to Candigirl1968
    Level 9 (59,146 points)
    iPhone
    Oct 30, 2014 7:53 AM in response to Candigirl1968


    See this user tip regarding Other and how to address it.  What is "Other" and What Can I Do About It?

  • by Candigirl1968,

    Candigirl1968 Candigirl1968 Oct 30, 2014 12:01 PM in response to IngeborgDK
    Level 1 (0 points)
    iPhone
    Oct 30, 2014 12:01 PM in response to IngeborgDK

    Thanks. Unfortunately, those things don't solve the problem.  Interestingly, this morning my phone magically had 4 GB more than I had yesterday evening.  Something is up.