kendellrt

Q: How to remove an address from Apple Pay

I tried to use Apple Pay to make a purchase through the Apple Store app. Each time it fails saying that I need to correct my billing address. It is the correct address. I have tried to enter a new address several times in the billing and shipping address with no success. Now I have three addresses in each of those areas. How can I remove all the addresses and start over?

iPhone 6, iOS 8.1

Posted on Oct 24, 2014 10:56 AM

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Q: How to remove an address from Apple Pay

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 24, 2014 11:13 AM in response to kendellrt
    Level 10 (122,048 points)
    Apple Music
    Oct 24, 2014 11:13 AM in response to kendellrt

    Hi...

     

    Try this ..

     

    Select:  Use Card on File with iTunesSet up and use Apple Pay


    If that doesn't help, see the instructions at that link to remove a card then restart your iPhone then add it back in.


  • by kendellrt,

    kendellrt kendellrt Oct 24, 2014 3:23 PM in response to Carolyn Samit
    Level 1 (1 points)
    Oct 24, 2014 3:23 PM in response to Carolyn Samit

    I removed the card and added it back in, but the addresses never went away. Both the billing and shipping address sections have a "home" address filled in their respective fields. At least there aren't two or three entries in the address fields now. However, I was only able to re-add my debit card, but not remove the addresses from the billing and shipping fields in order to add a new and correct address. I may have to call AppleCare.

  • by Blues Fan,

    Blues Fan Blues Fan Oct 25, 2014 12:42 PM in response to kendellrt
    Level 1 (0 points)
    Oct 25, 2014 12:42 PM in response to kendellrt

    I had a similar issue to where it was my wife's info under the transaction defaults.  Talked with AppleCare and they were stumped, but while on hold I was able to fix it myself.  Maybe this might help you?

     

    1.  Check your own contact info in your contacts.

    2.  Under Mail, Contacts, Calendars > Contacts > My Info...make sure your contact is selected. (in my case it was my wife's somehow, so I changed it to me)

    2a.  Passbook & Apple Pay still showed her info as far as Addresses, Email & Phone.

    3.  Turn off phone

    4.  Turn on phone

    5.  Check Passbook & Apple Pay and all the info should now be correct.


    I have been able to replicate this by picking a different contact card for "My Info" and none of the transaction defaults change until I power cycle.

  • by kendellrt,

    kendellrt kendellrt Oct 25, 2014 1:37 PM in response to Blues Fan
    Level 1 (1 points)
    Oct 25, 2014 1:37 PM in response to Blues Fan

    Apple Care couldn't find a solution for me either. I have checked my contact info. I ended up making new addresses and named them using custom options instead of the default "home.". Then I was able to select the new addresses and they have stayed selected. The old one is still there and I haven't been able to remove them. However, they no longer are getting selected for some random reason like they were before. I successfully used Apple Pay with the new addresses.

  • by assault_is_eternal,

    assault_is_eternal assault_is_eternal Jun 23, 2015 3:47 PM in response to Blues Fan
    Level 1 (5 points)
    Jun 23, 2015 3:47 PM in response to Blues Fan

    I tried this, but it didn't work for me.  After messing around a bit, I did this, and it allowed me to delete the old address.

     

    1. I updated my address card so that it showed exactly what I wanted my address to be.
    2. went to Settings > Passbook & Apple Pay
    3. Clicked on Shipping Address
    4. Chose "add from existing contact"
    5. Picked my address card
    6. Now there are two address cards with my name; the old bad one and the new good one
    7. If I recall correctly, clicking on the "edit" button now allows to to delete whichever address you want (they both have the delete icon now)
    8. Now you should have one good card

    I did notice at this point that there was a "Billing Address" as a choice.  I had to go into my individual cards and delete the excess address so that I would only have the "home" choice.