HT204396: Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch

Learn about Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch
Simonsnow1234
Level 1 (0 points)

Q: Can't proceed the in-app purchase. It says: your purchase could not be completed. How am I supposed to do about that?

""Your purchase could not be completed,for assistance, contact itunes support at..." I hope people have met the same problem

iPhone 5s, iOS 7.1.2

Posted on Sep 11, 2014 6:17 PM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (120,781 points)
Apple Music
A:

Make sure restrictions are not enabled. Tap Settings > General > Restrictions


Make sure your payment method is accepted >  iTunes Store: Accepted forms of payment

 

And tap Settings > iTunes & App Store > Apple ID > View Apple ID then enter your password then tap OK.

 

Then tap Payment Information. Make sure your account details are correct and the Security Code is typed in then tap Done.

 

Try making an In-App purchase.

 

If that didn't help, contact Apple directly > Contacting Apple for support

Posted on Sep 11, 2014 6:29 PM

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Simonsnow1234

Q: Can't proceed the in-app purchase. It says: your purchase could not be completed. How am I supposed to do about that?

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