sharksgirl04

Q: apple update killed my ipod touch

i just attempted to update my iPod touch and as it was backing up and starting the update it died. iTunes said there was an error and it couldn't continue. that it needed to shut down the app and restart. once it restarted and unplugged iTouch it no longer worked. asked to be plugged in and the restore did nothing for it. kept quitting halfway through. right now its been saying extracting software for the last hour. i just lost all my videos and pictures because apples products refuse to work like they should. what do i do now? I'm still waiting for the software extraction but if i try to go on to apples store from the app it shuts down and i have to start all over. cant even email apple for support. this *****.

iPod touch (5th generation)

Posted on Oct 25, 2014 7:12 PM

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Q: apple update killed my ipod touch

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