Q: iPhone 6 Plus Connecting and Disconnecting when syncing

I have an iPhone 6 Plus and when I try to sync it to my rMBP it constantly connects then disconnects. I tried using another USB port and the problem seemed to be fixed, but the half way through the sync it disconnected and started constantly connecting then disconnecting. I thought this could be because the phone is using too much power so I turned the phone to airplane mode and reduced the brightness to minimum but nothing.

Thanks in advance!

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 26, 2014 7:28 AM

I have this question too

Q: iPhone 6 Plus Connecting and Disconnecting when syncing

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by Matt_M.,

Matt_M. Oct 29, 2014 6:43 AM in response to Nat82
Community Operations

Oct 29, 2014 6:43 AM in response to Nat82

Hey Nat82,

Thanks for the question. The following resource provides troubleshooting steps if your device unexpectedly disconnects from the computer during syncing:

iTunes: Resolve USB-related alerts
http://support.apple.com/kb/TS5254

Thanks,

Matt M.
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by Nat82,

Nat82 Oct 29, 2014 6:46 AM in response to Matt_M.
Level 1 (21 points)

Oct 29, 2014 6:46 AM in response to Matt_M.

Nope none of those options helped. I used the original lightning cable that came with my iPhone and I wasn't running any other programs apart from iTunes.
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by Matt_M.,

Matt_M. Oct 29, 2014 1:52 PM in response to Nat82
Community Operations

Oct 29, 2014 1:52 PM in response to Nat82

Hey Nat82,

Thanks for the follow up! If your issue persists after following the above resources, you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action

- Matt M.
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by Nat82,

Nat82 Oct 29, 2014 6:18 PM in response to Matt_M.
Level 1 (21 points)

Oct 29, 2014 6:18 PM in response to Matt_M.

If you know how to solve the problem I would appreciate it if you gave me a solution instead of providing links to different pages that don't have the solution to my problem
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by Stuntman667,

Stuntman667 Dec 25, 2014 11:13 AM in response to Nat82
Level 1 (0 points)

Dec 25, 2014 11:13 AM in response to Nat82

I have the same problem with my iMac (27-inch, Late 2013) and iPhone 6 Plus 128GB constantly connects then disconnects, connects then disconnects, ...

iMac (27-inch, Late 2013) OS X Yosemite (10.10.1)
iPhone 6 Plus 128Gb software 8.1.2
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by EJBronk,

EJBronk Jan 19, 2015 9:16 AM in response to Matt_M.
Level 1 (0 points)

Jan 19, 2015 9:16 AM in response to Matt_M.

Matt, I am also having this issue. It's really annoying. iMac 27 inch 2013 with iPhone 6. Constantly connects and disconnects from the comp with the USB power cord that came with the phone.
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by ByronHinson,

ByronHinson Feb 16, 2015 12:35 PM in response to EJBronk
Level 1 (54 points)

Feb 16, 2015 12:35 PM in response to EJBronk

AAny solutions to this. Just replaced my old iMac with the iMac 5k and have the same issue with ipad and iphones
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by jcvarner,

jcvarner Mar 9, 2015 2:56 PM in response to Nat82
Level 1 (0 points)

Mar 9, 2015 2:56 PM in response to Nat82

Did anyone end up finding a solution? Mine just started doing this?
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by Berny822,

Berny822 Mar 9, 2015 10:18 PM in response to Nat82
Level 1 (3 points)

Mar 9, 2015 10:18 PM in response to Nat82

Same issue here with an iMac 27 late 2013
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by 2am,

2am Mar 24, 2015 6:51 AM in response to Berny822
Level 1 (0 points)

Mar 24, 2015 6:51 AM in response to Berny822

Mine also has just started doing this. Works sometimes for my Iphone 6 but doesnt work at all when I plug my Ipad in!
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by mjohnson8269,

mjohnson8269 Mar 26, 2015 1:46 PM in response to Nat82
Level 1 (0 points)

Mar 26, 2015 1:46 PM in response to Nat82

I started having this problem and guessed that since I continually put my phone in my pocket, and the hole is usually pointing down as it slides in, I might have some lint in there. So I looked, blew on the hole a bit. Connected it, no problems. Check it out, might be that simple.
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by mjohnson8269,

mjohnson8269 Mar 26, 2015 1:48 PM in response to 2am
Level 1 (0 points)

Mar 26, 2015 1:48 PM in response to 2am

I started having this problem and guessed that since I continually put my phone in my pocket, and the hole is usually pointing down as it slides in, I might have some lint in there. So I looked, blew on the hole a bit. Connected it, no problems. Check it out, might be that simple.
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by Berny822,

Berny822 Mar 26, 2015 5:25 PM in response to mjohnson8269
Level 1 (3 points)

Mar 26, 2015 5:25 PM in response to mjohnson8269

Mine started doing it right out from the box, the first time I sync it
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by Lawrence Finch,

Lawrence Finch Mar 26, 2015 5:28 PM in response to Berny822
Level 8 (37,891 points)

Mac OS X

Mar 26, 2015 5:28 PM in response to Berny822

Connect the phone directly to the computer, not to a USB hub. And if it's a desktop or tower case use a USB port on the back, not the front.
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