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Helpful answers
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Oct 29, 2014 6:49 AM in response to GTF1by Matt_M.,★HelpfulHey GTF1,
Thanks for the question. Based on the information you have provided, it sounds like you are attempting to update your iPad. The following resource should guide you through that process:
Update the iOS software on your iPhone, iPad, and iPod touch
http://support.apple.com/kb/ht4623
Thanks,
Matt M.
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Oct 29, 2014 7:22 AM in response to GTF1by Star Traveler,★HelpfulIf you are having problems and cannot do it, you might want to reset it to its factory default condition. Do your backups first, if you can. That's important for restoring your own data. Look over the Apple Support documents for backing up, and then the last link is the one for resetting it to its factory default condition through using your iTunes program ...
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
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