jkheit

Q: Messages.app/Facetime Broken/Not-Working in Yosemite 10.10

Hi all.

 

I'm wondering if anyone else is having a problem with Messages.app/iMessage/Facetime after upgrading/installing Yosemite (the release version)? My Messages doesn't work.

 

The Problems

(A) Specifically, when you enter your AppleID in Messages.app->Preferences->Accounts->iMessagesAccount you get the following error:

 

 

Quote:

 

Could not sign in to iMessage.
Could not sign in. Please check your network connection and try again.
Sometimes the error says it cannot activate.

 

(B) Also, oddly, FaceTime makes me enter my AppleID every time i reboot, but will work for Video FaceTime chats, but not audio?  And once I reboot, it again asks me for my AppleID.

 

My Setup

 

 

I have a 2010 Mac Pro.

 

My Mac Pro is not stock, but nothing that's in there *should* cause a problem, so I wonder if anyone else is having a similar issue. My non stock hardware is:
  1. --MacVidCard 802.11ac and bluetooth 4.0 upgrade card (http://www.macvidcards.com/store/p33...port_Card.html)
  2. --VisionTek 7750 Eyefinity 6 2GB card (https://www.visiontek.com/graphics-c...rd-detail.html)
  3. --OWC Mercury Accelsior E2 SSD (http://eshop.macsales.com/shop/SSD/P...Accelsior/RAID)
  4. --Inateck 4 port PCI-E to USB 3.0 card (which has requires no drivers and is a pretty compatible card) (http://www.inateck.com/inateck-kt400...er-connection/)
  5. --Upgraded the 12-core 2.66ghz motherboard to 12-core 3.46 west mere x5690 xenon (turnkey OWC upgrade) (http://eshop.macsales.com/shop/turnk...Xeon_Processor)
Here is some of the troubleshooting I've already done:
  1. I tried making a new guest account and tried to login there, and went so far as to install a clean install on a blank external drive with similar results.
    1. The only caveat is when you make the new guest account of fresh install, when you first put in your AppleID it almost kinda succeeds.  You initially see the screen where Messages tells you it's associating your phone number and a few email addresses together.  But if you try to use Messages, nothing gets through, and when you quit and re-run the app, you get that same 'could not sign in' error.
  2. Went through the stuff here to no avail:
    1. messages "An error occurred while activating. Try again later"
  3. My serial number does show in about this Mac.
  4. Messages/iMessage/Facetime all work(ed) fine under 10.9.x on the Mac Pro, so it should not be a hardware issue, as I didn't change any hardware over after upgrading.
  5. I installed Yosemite on my 2013 13" Macbook Pro and Messages/Facetime all work fine, so it's likely nothing to do with my network.
  6. I have confirmed that others that have done the MacVidCard 802.11ac/bluetooth upgrade are not experiencing this issue.
  7. Same with the USB card.
  8. Since I installed a fresh OS on an external drive, I doubt the OWC Accelsior has anything to do with this.
  9. I called apple support, and they are stumped and getting engineers to figure it out. One support guy at apple said the broken Messages.app problems were his only unresolvable problem he was getting this since Yosemite launched (and that it has been an exceptionally smooth launch), and had 4 calls on the same issue early morning the day after launch (he's one level up from the entry support folks and the only level above him are the actual software engineers).
  10. The video card seems highly unlikely to matter here. Then again, I'm not sure the hardware should matter at all...Which leaves me with...


My Suspicion

 

 

I think there may be an interplay between 2 things going on.  One, although I haven't changed my motherboard, perhaps changing the processor tray makes something fail with the Messages authentication?  And second, perhaps there is some corrupted data up on iCloud that alone or in combination with the processor tray, is tripping up Messages verification? The solution might be to bring my machine in and have them do some magic to make the serial number authorized on their system?


Appreciate any thoughts and thanks for any help. Thanks!

 



Posted on Oct 18, 2014 2:27 PM

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Q: Messages.app/Facetime Broken/Not-Working in Yosemite 10.10

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 26, 2014 2:09 PM in response to grahamfromilkeston
    Level 9 (73,348 points)
    Applications
    Oct 26, 2014 2:09 PM in response to grahamfromilkeston

    Good to hear.

     

     

    3Sigcopy2.png

    9:08 pm      Sunday; October 26, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Toby DeVoss,

    Toby DeVoss Toby DeVoss Oct 26, 2014 5:59 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac OS X
    Oct 26, 2014 5:59 PM in response to Ralph Johns (UK)

    I've tried it all Ralph ....to no avail. In addition, I am getting this window when I switch my "Status" to "Available" (which is the only thing I can do in that menu ...no preferences, no log in, etc.):

    Screen Shot 2014-10-25 at 2.29.07 PM.png

    I have tried my Google password and my Apple ID password ...neither works. Do you have any idea what's up with this??

     

    I think this may be an Apple issue and we'll just have to wait for the update.

     

    Thanks for all your efforts.

     

    15-inch Mid-2012 MacBook Pro

    2.3 GHz Intel Core i7

    4GB 1600 DDR3

    OSX Yosemite 10.10

  • by iSlavik,

    iSlavik iSlavik Oct 28, 2014 9:41 AM in response to jkheit
    Level 1 (0 points)
    Oct 28, 2014 9:41 AM in response to jkheit

    hello i had same problem with my Messages app but what i did is delete the chat.db chat.db.hm and chat.db-wal  folder were all my previous date was stored and it started like a new app user/library/massages/attachments delete the attachments folder if you want all attachments to clear then deleting every account individually  this worked for me Screen Shot 2014-10-28 at 12.39.57 PM.png

  • by Dman6984,

    Dman6984 Dman6984 Oct 29, 2014 6:22 PM in response to jkheit
    Level 1 (0 points)
    Oct 29, 2014 6:22 PM in response to jkheit

    Alright guys I have had the same problem, and strangely enough when I input my credentials with all caps it signed me right in. Hope this helps!

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 30, 2014 12:57 PM in response to Dman6984
    Level 9 (73,348 points)
    Applications
    Oct 30, 2014 12:57 PM in response to Dman6984

    Hi,

     

    That's an interesting twist.

     

    I take it your Apple ID is not normally written this way ?

     

     

    3Sigcopy2.png

    7:57 pm      Thursday; October 30, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by jkheit,

    jkheit jkheit Oct 30, 2014 5:48 PM in response to Linc Davis
    Level 1 (4 points)
    Oct 30, 2014 5:48 PM in response to Linc Davis

    Here is the error message:

    Could not sign in to iMessage.

    Could not sign in. Please check your network connection and try again.

     

    And here is what the console dumped when trying to get Messages.app to login into to the iMessages account:

    10/30/14 8:44:27.218 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    10/30/14 8:44:27.227 PM com.apple.SecurityServer[54]: Session 100391 created

    10/30/14 8:44:27.316 PM icbaccountsd[21233]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7ff333205100 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}

    10/30/14 8:44:27.356 PM sandboxd[330]: ([21234]) icbaccountsd(21234) deny mach-lookup com.apple.CrashReporterSupportHelper

    10/30/14 8:44:27.360 PM sandboxd[330]: ([21233]) icbaccountsd(21233) deny mach-lookup com.apple.CrashReporterSupportHelper

    10/30/14 8:44:27.500 PM com.apple.SecurityServer[54]: Killing auth hosts

    10/30/14 8:44:27.500 PM com.apple.SecurityServer[54]: Session 100390 destroyed

    10/30/14 8:44:27.501 PM logind[68]: -[SessionManager getClient:withRole:inAuditSession:]:241: ERROR: No session dictionary for audit session 100391

    10/30/14 8:44:27.501 PM logind[68]: _SMGetSessionAgent:73: ERROR: __SMGetClientForAuditSessionAgent failed 2

    10/30/14 8:44:27.501 PM IMRemoteURLConnectionAgent[21235]: SACShieldWindowShowing:925: ERROR: NULL response

    10/30/14 8:44:33.149 PM discoveryd[50]: Basic Sockets SetDelegatePID() failed for PID[20166] errno[3] result[-1]

    10/30/14 8:44:43.183 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    10/30/14 8:44:57.429 PM sandboxd[330]: ([21236]) icbaccountsd(21236) deny mach-lookup com.apple.CrashReporterSupportHelper

    10/30/14 8:44:58.486 PM icbaccountsd[21233]:  SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 7

    10/30/14 8:44:59.033 PM icbaccountsd[21233]:  SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 8

    10/30/14 8:44:59.582 PM icbaccountsd[21233]:  SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 9

    10/30/14 8:45:00.128 PM icbaccountsd[21233]:  SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 10

    10/30/14 8:45:00.670 PM icbaccountsd[21233]:  SOSCCThisDeviceIsInCircle SOSCCThisDeviceIsInCircle!! 11

     

    Thanks for any insight/help.

  • by Toby DeVoss,

    Toby DeVoss Toby DeVoss Oct 30, 2014 6:28 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac OS X
    Oct 30, 2014 6:28 PM in response to Ralph Johns (UK)

    I don't even have the opportunity to retype my credentials .....it shows my normal Apple ID and is looking for a password. The window references "talk.google.com" ....and it will not take my Google password associated with that log in.

     

    Still waiting for a patch from Apple ......good thing iMessage is not critical my operation.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 31, 2014 1:08 PM in response to jkheit
    Level 9 (73,348 points)
    Applications
    Oct 31, 2014 1:08 PM in response to jkheit

    Hi,

     

    I am not sure how Linc follows Threads after a few days or weeks have passed.

     

    This bit is to do with the Messages app:-

     

    10/30/14 8:44:27.218 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent)

    The _DirtyJetsamMemoryLimit key is not available on this platform.

     

    The IMFoundation item includes the subsection IMRemoteURLConnectionAgent which does the Login for the iMessages Account.

    It part of the various Frameworks in Hard Drive Name/Library/Frameworks.

    In here are many items that "support" the Messages app.

     

    The _DirtyJetsamMemoryLimit key is new to me and I an not entirely sure where it links in at the moment.

     

    As you said you have performed a Fresh Install of the OS I am not sure what to suggest next.

     

    I checked my Console App and I also have the same message

    Screen Shot 2014-10-31 at 19.59.07.png

    As I am logging in 11 accounts in total  across AIM, Jabber and Yahoo as well as the iMessages and Bonjour accounts  it would seems to one of those "of little importance" messages.

     

    However Linc is much better at reading the Logs and reports than I am and hopefully he will come back.

     

     

     

     

    3Sigcopy2.png

    8:08 pm      Friday; October 31, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 31, 2014 1:12 PM in response to Toby DeVoss
    Level 9 (73,348 points)
    Applications
    Oct 31, 2014 1:12 PM in response to Toby DeVoss

    Hi,

     

    if we are talking about a Jabber (Google) account in Messages and ity will not login you will have to go to Google and your Account Settings there.

    The Messages app uses SSL to login to the talk.google.com server.

    Google thinks this is now Old hat.

    Your have to go to your Account settings and change to Allow Less Secure Logins

     

    This is because Google now use Auth One for their own apps and say that everything else is "less Secure".

    If you are using Two Step Verification that will have to be turned Off to allow you to set the Less Secure option.

     

     

    3Sigcopy2.png

    8:12 pm      Friday; October 31, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Toby DeVoss,

    Toby DeVoss Toby DeVoss Oct 31, 2014 2:49 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac OS X
    Oct 31, 2014 2:49 PM in response to Ralph Johns (UK)

    Thanks again, Ralph ....but, I have switched to "less secure" and am not using Two Step Verification. Still not working.

     

    I'm unclear on why Messages has anything to do with Google. I have four gmail accounts and would try another account link ....but Message does not give me a log in opportunity when I launch the application. And, upon launch, I do not have access to preferences because I am not logged in ....classic Catch-22.

     

    I truly appreciate your help ....and will keep watching this site in case someone comes up with the magic answer for me.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 31, 2014 3:09 PM in response to Toby DeVoss
    Level 9 (73,348 points)
    Applications
    Oct 31, 2014 3:09 PM in response to Toby DeVoss

    hi,

     

    History lesson on iChat through Messages (short version - accounts and not features)

     

    iChat 1 was text only and worked with AIM.

    At that time Apple and AIM came to an agreement that Apple ID issued by Apple (Now includes @mac.com @me.com and @iCloud.com) could be recognised as valid AIM Screen names.

    The App also had the Bonjour account (called Rendezvous back then)

     

    At iChat 3 Jabber was added.

    Due to Google's Naming issue this required a tweak to link to Google  (Google Talk is a Jabber server)

     

    At iChat 4 Apple added a separate option to add Google Accounts.

     

    iChat 6 adds Yahoo for Text only (not even File Sharing)

     

    Messages 7 in Mountain Lion changes the App with the addition of the iMessage account.

    Buddy lists are much less prominent due to the interface features of the main window.

     

    So...

    Some emails are IDs for the various Services that Mesages or iChat can join.

    In some cases they may also be your Apple ID.

    That leads to som being both eht iMesages ID and one of the other services IDs as well.

     

    Facebook also run a Jabber server but you have to enlist for chat ID part.

     

    In addition AIM, based on the agreement with Apple and other ISPs allowed you to register any email as an AIM Screen Name - meaning your Google ID could be an AIM Screen name, a valid Jabber ID and possibly your Apple ID as well.

     

     

     

     

     

    3Sigcopy2.png

    10:09 pm      Friday; October 31, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Toby DeVoss,

    Toby DeVoss Toby DeVoss Oct 31, 2014 3:25 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac OS X
    Oct 31, 2014 3:25 PM in response to Ralph Johns (UK)

    Aaaurgh. Thanks, again ...for taking the time to recount the saga.

  • by Clawsharp,

    Clawsharp Clawsharp Nov 5, 2014 10:27 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Nov 5, 2014 10:27 PM in response to Ralph Johns (UK)

    Ralph - I'm absolutely stoked. I checked the fonts on my mid 2007 iMac (the oldest one supported for the Yosemite upgrade) and turned on 2 Apple font families that were off. I turned on iMessages again (I've been doing this for 2 weeks now and read every forum and advice column everywhere and repeatedly tried all suggestions without success) and everything fired up! Next minute the code for my iPhone appeared and now I'm back in business. So grateful - many thanks.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Nov 6, 2014 11:21 AM in response to Clawsharp
    Level 9 (73,348 points)
    Applications
    Nov 6, 2014 11:21 AM in response to Clawsharp

    Glad it helped.

     

     

    3Sigcopy2.png

    7:21 pm      Thursday; November 6, 2014

     

      iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
  • by Toby DeVoss,

    Toby DeVoss Toby DeVoss Nov 6, 2014 7:50 PM in response to Ralph Johns (UK)
    Level 1 (5 points)
    Mac OS X
    Nov 6, 2014 7:50 PM in response to Ralph Johns (UK)

    Thought I might have found a solution. In System Preferences>Internet Accounts, Messages is listed and requested a log in under my gmail account ...it was happily accepted my password. However, when I tried to log into the Messages app, it failed. I got an email from Google stating that they had blocked a sign-in attempt, with the comment "Whoever tried to sign in to your account knows your password; we recommend that you change it right away."

     

    I sounds like it recognizes the password, but will not let me in. I have enabled access from "less secure apps" ....to no avail.

     

    Giving up ....will disable the "less secure apps" and wait for something from Apple.

     

    Good night, Ralph

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