Q: remote desktop 3.72 updater in App Store
-
Oct 30, 2014 10:07 AMby kevin_,If this doesnt work, you may need to have an older version in your Applications Folder prior to running the update.
Follow the first 7 steps in this article, Apple Remote Desktop 3.3: Installing in OS X Lion or Mountain Lion and then run the fix again.
-
Oct 30, 2014 10:18 AMby Peter Link,Actually, I reinstalled the DVD version I had (ver3), dated around 2006 (surprised it even loaded), then used the current 3.72 installer from Apple support. I had previously used the Apple support page to properly and completely uninstall ARD. I also restarted per instructions. I'm glad it worked for you but it isn't working for at least two others. Luckily, your procedures let me get a current version installed again.
I see this problem as simply requiring an update to 3.72 to make it compatible with Yosemite and the ver 3.8 client. This should fix everything, including the updater issue. The updater issue is probably looking at the client version as the version ARD admin is supposed to be, saying it needs an update, then verifies the application version when trying to update it and gives the prompt saying it's already updated. The ARD admin application is different from the ARD client but seems to use the same application update validation process. It would be interesting to see what is downloaded by an OSXServer running the software update server. It might be a different file or unfortunately the same.
-
Oct 30, 2014 10:22 AMby Jay-Boogie,So let me clarify, because my issue was 2 part.
I originally could not even launch ARD. Kevin's workaround helped me resolve that issue.
I am still showing an update available, but can deal with that as long as I can use the application which I could not previously.
-
Oct 30, 2014 7:21 PMby Peter Link,I had a fun adventure this evening. I went to launch ARD and it wanted me to enter the serial number. I entered it and it launched. I closed it and reopened it and it wanted the serial number again. I don't run as an admin but installed it using the admin logon and password when asked (just like every other application). I finally logged in as my admin user and entered the serial number and now it sticks. This is like stupid Adobe products that would only update if installed by an admin user account.
This has probably been reported but when I use the command shell to run softwareupdate it comes back with no updates. The softwareupdate CLI is supposed to run the same updater as App Store uses.
---
bash-3.2# softwareupdate --list
Software Update Tool
Copyright 2002-2012 Apple Inc.
Finding available software
No new software available.
---
Is anyone familiar with what the following file is supposed to look like? I changed the update frequency to daily to see if I get the notification prompt for updates outside the App Store.
---
bash-3.2# defaults read /Library/Preferences/com.apple.SoftwareUpdate
{
AutomaticDownload = 1;
DidRegisterLocalUpdates = 1;
IgnoringUnseenRamped = 0;
LastAttemptSystemVersion = "10.10 (14A389)";
LastBackgroundCCDSuccessfulDate = "2014-10-30 10:26:21 +0000";
LastBackgroundSuccessfulDate = "2014-10-30 10:26:21 +0000";
LastFullSuccessfulDate = "2014-10-31 01:21:46 +0000";
LastRecommendedUpdatesAvailable = 0;
LastResultCode = 2;
LastSessionSuccessful = 1;
LastSuccessfulDate = "2014-10-31 01:21:46 +0000";
LastUpdatesAvailable = 0;
PrimaryLanguages = (
en
);
RecommendedUpdates = (
);
ScheduleFrequency = 1;
SkipLocalCDN = 0;
}
---
-
Oct 31, 2014 5:28 AMby Peter Link,Thanks for spotting this. Their answer leaves a lot to be desired. I finally get the background updater to show the notification to update so I clicked on it. It gave me the following, which others have mentioned. Apple can say to ignore the software update message but it appears other things are messing around with ARD. I might have originally installed ARD with a different AppleID back in 2006 but I have the original CD and serial number document and want to re-install it on my current Mac using my current AppleID. I should be able to do this without going back to Apple to have them remove something from their on-line records. If this prompt is just the default error message, then they really need to update that support page with a message saying they are working on a solution and admit there's an error on their part.
-
Oct 31, 2014 7:07 AMby Joel Hakam,I had the same problem. My machine is configured with two accounts. One is my user account and one is my admin account. I went in and change my user account to have admin privileges. After reentering the serial number for apple remote and trying out and verifying that I did not need to reenter the serial, I removed the serial privileges from the user account and rebooted the machine. I no longer have the problem.
-
Nov 6, 2014 8:32 AMby Peter Link,Update on the software update issue. I have a test disk for Yosemite so I rebooted under that disk, updated to the final Yosemite GM and installed ARD admin. It never had ARD on it before. I had the same issues with updating from ver3 so I used the extracted ARD admin.pkg installer described in this forum and that worked. I entered the serial number using an admin account and everything is working properly. The big difference is I don't show any updates in the App Store. This means something on my Mac (and others) is causing the problem. I've looked all over the place, edited some plist files, and checked for receipts in /private/var/db/receipts (these look the same on both Macs). I'm not done checking and I don't suggest building any of your Macs from scratch but I finally am seeing something different.
