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Nov 4, 2014 6:20 AM in response to adrian2107by jeremy_v,Hi adrian2107,
Thanks for visiting Apple Support Communities.
It sounds like you are able to connect to FaceTime calls on your Mac, but the video stops unexpectedly.
I recommend starting with these steps to troubleshoot the behavior you're seeing:
- Verify that both parties are connected to an active broadband Internet connection.
- See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
- Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
You can find this information and more troubleshooting steps at the link below:
FaceTime for Mac: Troubleshooting FaceTime - Apple Support
Best Regards,
Jeremy
- Verify that both parties are connected to an active broadband Internet connection.
