HT202161: Mac App Store: Finding your purchased apps

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blaneyart

Q: Where do i find my purchased order?

Hi there,

 

3 days ago i purchased a copy of Mountain Lion from the on-line Apple store. Today i have received an e-mail from Apple notifying me that the order is now complete and this e-mail included my invoice. There are absolutely NO instructions about what happens next. Now, i cannot even locate OSX Mountain Lion on the App Store!

On my e-mail from Apple there are all sorts of numbers: an order number, a customer order number, an invoice number, an Apple order number...but NO number for me to redeem my download. Not even a message to say something to the effect of "your redemption number will follow shortly" or some such statement. Am i missing something obvious? This is quite painful and i'm really quite surprised that Apple are this badly organised - doesn't feel very professional.

I would be very grateful if somebody could give me some kind of sign post.

 

Thanks for your time, Richard

Mac Pro, Mac OS X (10.7.3), MacBook Pro (10.6.8)

Posted on Nov 1, 2014 9:10 AM

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Q: Where do i find my purchased order?

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  • by Dah•veed,Helpful

    Dah•veed Dah•veed Nov 1, 2014 10:31 AM in response to blaneyart
    Level 7 (34,770 points)
    Mac App Store
    Nov 1, 2014 10:31 AM in response to blaneyart

    It is a 2 email process sent apart. One email will have a locked pdf. The other email will have a password to unlock the pdf. The pdf contains the redemption code that you redeem in the Mac App Store to download Mt Lion.

  • by blaneyart,

    blaneyart blaneyart Nov 2, 2014 3:29 AM in response to Dah•veed
    Level 1 (4 points)
    Notebooks
    Nov 2, 2014 3:29 AM in response to Dah•veed

    Ahaa, thanks for that Dah•veed, i really appreciate that.

    Was i just being dumb? I've looked back at the documentation they sent over and still there is nothing to say simply what you've just said to me. So i guess i just wait until it comes through from Apple?

    Thanks for your time Dah•veed.

     

    Best wishes, Richard