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jasfoo

Q: Backing up and connection to update server and itunes store

I am currently using the latest version of iTunes at Windows 7 and have the following problems:

 

i) I tried to sync my iphone 5s and it stops at step 2 of 7 (backing up) before proceeding further

ii) I am unable to access iTunes Store and received an error message stating that "make sure your network connection is active and try again"

ii) I am unable to check for updates and received an error message stating that "the software update server cannot be contacted and check whether your network connection is active".

 

I have no problems connecting to the internet and have passed all the tests when I run the Diagnostics .

 

Please help! Thanks.

iPhone 5s, Windows 7

Posted on Oct 31, 2014 2:23 AM

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