Q: How can I get a refund at the App Store when it isn't offered ?

(Double-post)

Sorry if this is a double-post, but the first one didn't "stick."

When I called Apple today, they said to contact the developer. But only three weeks ago, I logged into iTunes, stated my problem, and received a refund. In fact there was a message saying that a refund would be processed. So clearly, Apple's refund policy is not as black and white as you think it is. I've proven that five times now.

My four year old said to his little brother, "I know everything." So his brother asked him, “What’s 2 plus 2.” He thought for a moment and said, “Well I don’t know that, but I know everything!"

You have to admire his humility.

Yes, that's correct, I spoke with an AppleCare rep. Yes, I received feedback that a refund would be processed.

And yes, this should be your last reply since you refuse to acknowledge that there are anomalies in Apple's refund policy. In the future David, please don't waste other people's time by trying to answer forum questions to which you do not have sufficient knowledge (after that's been adequately demonstrated).

That said, I do appreciate your efforts.

Dah•veed wrote:

 

This is going to be my last response to you because you continue in a never ending circle of your confusion.

The confusion is because Apple is seemingly not consistent with their stated refund policy. I know you are just stating the policy, but there is more to it that you obviously did not realize. Apple says they have a no-refund policy on apps, but... there are exceptions.

1. If you call Apple iTunes support, I have found that they are ready to help you. I called them just now, and they granted a refund of two apps without question (these were American reps).

2. The iTunes rep explained that, when you "Report a Problem" with your app, you have five choices in the menu to choose. Here's what most of us didn't know: you are allowed a courtesy return one time only for each of the stated problems. These are automatically processed, contrary to what David said, which is why I received a message immediately saying my refund was being processed. After you've used up each of those courtesies, you can no longer process refunds automatically.

3. The safest way to buy apps if you think you might return them, sorry to say, is to go straight to the developers. They will sometimes offer trials, and often when they don't, they will still offer a refund if you are not satisfied.

I hope this helps others here who feel they have no options, as I did. If you've used up your courtesies, give iTunes support a phone call.

Finally, the answer I was looking for.

I did, thanks!

Call AppleCare or the AppleStore. I had to use my MacBook serial number, which obviously put me through to the wrong department. But that rep took down some details, and then put me through to the "iTunes Store". I couldn't find a direct number either.