AKA.AK

Q: Why does my iPhone 6 not show up in my computer when it's plugged in with the USB cable?

Hello

I have an Iphone 6 for about one week now. I would like to view my photos and movies on my laptop (windows 7). But I can't view them because it doesn't show up as a portable device in my computer. When I plug it in I do hear the sound as if any USB would make.

 

Does anyone know what's going on? Am I doing something wrong?

Thanks a lot!

iPhone 6, iOS 8.1

Posted on Nov 3, 2014 12:37 PM

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Q: Why does my iPhone 6 not show up in my computer when it's plugged in with the USB cable?

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  • by Franz Schenk,

    Franz Schenk Franz Schenk Nov 3, 2014 12:38 PM in response to AKA.AK
    Level 1 (40 points)
    Nov 3, 2014 12:38 PM in response to AKA.AK

    Because you already have 5 IOS devices registered ! Delete one, than try again.

  • by Franz Schenk,Helpful

    Franz Schenk Franz Schenk Nov 3, 2014 12:39 PM in response to AKA.AK
    Level 1 (40 points)
    Nov 3, 2014 12:39 PM in response to AKA.AK

    You already have 5 IOS devices registered. This is the limit. Delete one, than try again.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Nov 3, 2014 12:39 PM in response to AKA.AK
    Level 9 (57,294 points)
    iPhone
    Nov 3, 2014 12:39 PM in response to AKA.AK

    See this support document if your device is not being recognized by the computer. iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

  • by AKA.AK,

    AKA.AK AKA.AK Nov 3, 2014 12:40 PM in response to Franz Schenk
    Level 1 (14 points)
    Nov 3, 2014 12:40 PM in response to Franz Schenk

    Thank you for your response Franz

     

    Now, I only bought 3 devices from apple in my life. This new iPhone 6, an iPod video an an iPod shuffle. Where can i delete these registered devices?

  • by AKA.AK,Helpful

    AKA.AK AKA.AK Nov 3, 2014 12:41 PM in response to ChrisJ4203
    Level 1 (14 points)
    Nov 3, 2014 12:41 PM in response to ChrisJ4203

    Thanks for the response Chris

     

    My Iphone 6 is recognized by iTunes when I plug it in. But it does not show up when I open "Computer" where my hardrives are and normally my protable devices (when plugged in).

  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Nov 3, 2014 12:44 PM in response to AKA.AK
    Level 9 (57,294 points)
    iPhone
    Nov 3, 2014 12:44 PM in response to AKA.AK

    It seems as though you might, but the only time that it appears in Computer is if there are photos in the Camera Roll. Otherwise, it will not appear. You do not have access to the file system, so there is no reason for it to be in Computer. If you do have photos in the camera roll, then you may need to go back to that support document that I linked, and take a look at information about the Apple Mobile Device Driver, and USB driver.

  • by AKA.AK,

    AKA.AK AKA.AK Nov 3, 2014 12:47 PM in response to ChrisJ4203
    Level 1 (14 points)
    Nov 3, 2014 12:47 PM in response to ChrisJ4203

    I will go through that document. I've already tried some of those things, because I saw it in some youtube video's. Hopefully the document will save me. Thanks!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Nov 3, 2014 12:53 PM in response to AKA.AK
    Level 9 (57,294 points)
    iPhone
    Nov 3, 2014 12:53 PM in response to AKA.AK

    Worse case scenario is to remove iTunes and reinstall it. If you have to do that to recover drivers for Windows, then make sure you do it exactly as this support document outlines. Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support

     

    If you vary from this method, you can create more problems. Good luck.

  • by rodfromwindermere,

    rodfromwindermere rodfromwindermere Nov 21, 2014 8:49 AM in response to Franz Schenk
    Level 1 (4 points)
    iTunes
    Nov 21, 2014 8:49 AM in response to Franz Schenk

    Franz, how do I delete a device?

  • by johnnyb10021,Helpful

    johnnyb10021 johnnyb10021 Dec 24, 2014 3:28 AM in response to AKA.AK
    Level 1 (5 points)
    Dec 24, 2014 3:28 AM in response to AKA.AK

    I had the same problem on my Iphone 5. It drove me crazy. I tried reinstalling ITunes and my apple mobile device driver, but nothing solved the problem. I was able to detect my iphone in windows if I went to control panel, then programs and features, found apple mobile device, right click, then click repair. This would allow windows explorer to detect my iphone, but I had to do this every time and it also drove me crazy, After trying everything I could think of, I decided to try and uninstall a program called expresso media. I am not sure where it even came from, but walla, once I uninstalled it my iphone shows up in explorer and iTunes just like it should. Simple but frustrating. Good luck,

                                                                                                                                 johnnyb

  • by spinningcook,Helpful

    spinningcook spinningcook Jan 14, 2015 12:49 PM in response to johnnyb10021
    Level 1 (5 points)
    Jan 14, 2015 12:49 PM in response to johnnyb10021

    This fixed it for me. Thanks johnny!

  • by johnnyb10021,

    johnnyb10021 johnnyb10021 Jan 14, 2015 1:35 PM in response to spinningcook
    Level 1 (5 points)
    Jan 14, 2015 1:35 PM in response to spinningcook

    I am new to community chat rooms, but I look for sollutions to problems all the time. I have been helped many a time and it is a good feeling to know that I finally helped someone else. Thnx for letting me know I was helpfull and maybe our paths will cross again someday.

                                                                                             johnnyb

       p.s. Also the posts are correct when they tell you that youre iphone will not show up in windows explorer if youre camera roll is empty.

  • by Ralph9430,

    Ralph9430 Ralph9430 Jan 14, 2015 1:44 PM in response to AKA.AK
    Level 6 (18,171 points)
    Jan 14, 2015 1:44 PM in response to AKA.AK

    Your iPad should be recognized as a camera if you start your image capture or camera application on the computer. Your iPad will also appear in iTunes on your computer. Your iPad will not appear like a connected hard drive.

  • by sbgleason,Helpful

    sbgleason sbgleason Jan 20, 2015 11:18 AM in response to AKA.AK
    Level 1 (5 points)
    Jan 20, 2015 11:18 AM in response to AKA.AK

    I had this problem too, and finally found a fix.

    I tried all the fixes and driver updates (to no avail) but what worked for me was to go to Control Panel>Devices and Printers. The Apple iPhone was there but appeared under "Unspecified."  I right-clicked and selected Troubleshoot. Apparently "the device was not enabled" so I selected the "enable device" fix. The phone/pics appeared as a folder in Windows immediately.  I have no idea why the phone gets "disabled" every now and then but this works every time.

    I have a PC, fwiw.  Good luck.

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