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Q: cellular calling not on same network error ipad

Hello I have my Cellular Calling setup and working from my Macbook Pro but on the iPad Air 2 it keeps giving me an error "iPhone Calls Not Available must be on the same network as iPhone"

 

my iPhone is on the same network and it is tested by using my Macbook Pro.... I have turned cellular calling off and on and restarted, I've also signed out and signed back in and restarted.....

 

Any ideas how to get this working on my iPad?

 

thanks

iPhone 6 Plus, iOS 8.1

Posted on Oct 30, 2014 6:45 AM

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Q: cellular calling not on same network error ipad

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  • by sterling r,

    sterling r sterling r Nov 2, 2014 6:10 AM in response to faslkdjfalskdjfalskdfj
    Community Specialists
    Nov 2, 2014 6:10 AM in response to faslkdjfalskdjfalskdfj

    Hey there!

     

    It sounds like all your devices are setup to use Wi-Fi calling correctly, but the iPad is not working correctly even though Wi-Fi calling works between the phone and the computer. I would use the network troubleshooting article in the following article on your iPad specifcally since that is the device that is not playing ball. 

     

    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support

    1. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Restart your iOS device.
    3. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    4. Tap  and Forget this Network.
    5. Try to connect to your desired Wi-Fi network. 
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    6. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    7. Update your device to the latest version of software.
    8. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    1. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note:This will reset all network settings including:
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by faslkdjfalskdjfalskdfj,

    faslkdjfalskdjfalskdfj faslkdjfalskdjfalskdfj Nov 3, 2014 5:49 AM in response to sterling r
    Level 1 (0 points)
    Nov 3, 2014 5:49 AM in response to sterling r

    Actually got it working by turning off iMessage and signing out of all devices. Then restarting and adding it back 1 device at a time starting with iphone

     

    thanks for the response

  • by sterling r,

    sterling r sterling r Nov 3, 2014 12:30 PM in response to faslkdjfalskdjfalskdfj
    Community Specialists
    Nov 3, 2014 12:30 PM in response to faslkdjfalskdjfalskdfj

    Thanks for the update, glad you were able to resolve the issue.