B-RUM

Q: I know I've heard that iPads/iPhones can't get viruses but is it possible that they can? While using my iPad, it keeps going in and out of apps. On Facebook, status and profiles keep getting clicked and it keeps zooming in and out. Can anyone help

I Have an iPad mini, iOS 8.1. When I'm on my iPad, it keeps going in and out of random apps. Going to settings is the worse. As soon as I click settings and it opens,it starts clicking different things and tries turning on and off settings! In Facebook, profiles and status get clicked. The screen zooms in and out multiple times. It reminds me of when you call the help desk for a computer or a computer at work and they gain access and move around clicking and you're doing nothing. Basically things are being clicked and I'm not doing it.....can anyone help?

iPad Mini, iOS 8.1

Posted on Nov 3, 2014 7:19 PM

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Q: I know I've heard that iPads/iPhones can't get viruses but is it possible that they can? While using my iPad, it keeps going in an ... more

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  • by Star Traveler,Helpful

    Star Traveler Star Traveler Nov 3, 2014 7:39 PM in response to B-RUM
    Level 4 (1,612 points)
    Apple TV
    Nov 3, 2014 7:39 PM in response to B-RUM

    Quit all the apps, reset the settings in your settings app, and when you reset the Network Settings, it will automatically reboot. If that doesn't do it, then you might have to reset it to factory default ... but no, the iPad is not infected ... :-) ...

     

    Let me know, and if you have to go further, then I'll list it out for you.

  • by B-RUM,

    B-RUM B-RUM Nov 3, 2014 7:39 PM in response to Star Traveler
    Level 1 (0 points)
    Nov 3, 2014 7:39 PM in response to Star Traveler

    Thanks for your help. So far it looks like that has worked!

  • by Star Traveler,

    Star Traveler Star Traveler Nov 3, 2014 7:41 PM in response to B-RUM
    Level 4 (1,612 points)
    Apple TV
    Nov 3, 2014 7:41 PM in response to B-RUM

    That's great ... but if it comes back and it doesn't respond favorably ... just post here again ... :-) ...

  • by B-RUM,

    B-RUM B-RUM Nov 3, 2014 9:17 PM in response to Star Traveler
    Level 1 (0 points)
    Nov 3, 2014 9:17 PM in response to Star Traveler

    Ok Star Traveler...it didn't stay away long! when you have time could you list out the other steps for me? Thanks so much for your help!

  • by Star Traveler,

    Star Traveler Star Traveler Nov 3, 2014 9:29 PM in response to B-RUM
    Level 4 (1,612 points)
    Apple TV
    Nov 3, 2014 9:29 PM in response to B-RUM

    At this point, I would go for reset to its factory default condition, using the iTunes program to get a clean system install. That way you'll clean everything out and just have it set up the way it would come from the factory. You'll need to do your backup (on the iTunes program too) and be sure you understand which stuff will be saved and which will not (from the links below). Also turn off any anti-virus program you may have on your desktop. Then when you reset it to the factory default condition, don't restore your backup just yet ... until you check it out without your data put back on it. Verify its operation first, to make sure that you know it's okay. Hopefully everything is okay at that point, otherwise you'll have to take it into Apple to check it out for any hardware failure.

     

    Here are the links, and the last one pertains to the reset to factory default condition ...

     

    Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

    https://support.apple.com/kb/HT5262

     

    Back up and Restore your iOS Device with iCloud or iTunes

    http://support.apple.com/kb/ht1766

     

    iTunes: About iOS Backups

    http://support.apple.com/kb/ht4946

     

    Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

    http://support.apple.com/kb/ht4946

     

    iOS: Troubleshooting Encrypted Backups

    http://support.apple.com/kb/TS5162

     

    Use iTunes to Restore your iOS Device to Factory Settings

    http://support.apple.com/kb/ht1414

  • by notcloudy,

    notcloudy notcloudy Nov 3, 2014 9:38 PM in response to B-RUM
    Level 4 (1,200 points)
    Desktops
    Nov 3, 2014 9:38 PM in response to B-RUM

    Call Apple support ..

     

    And Apple can get malware - -

     

    The rep goes back to when windows far outnumbered macs so had more goodies to take.

  • by Star Traveler,

    Star Traveler Star Traveler Nov 3, 2014 10:15 PM in response to notcloudy
    Level 4 (1,612 points)
    Apple TV
    Nov 3, 2014 10:15 PM in response to notcloudy

    You can't name a SINGLE VIRUS, out of hundreds of thousands that are "out there" on the Internet that has EVER even once infected even just a single iPad that has ever existed from the beginning of iPads!

     

    This "reputation" exists right now, in the present, and does NOT stem from anything to do with Macs in the past. The fact of the matter is that the iOS on the iPad has shown itself to be absolutely invulnerable ... in "real life" ... right now ... to viruses that are out there in the wild!

     

    APPLE has designed it that way and controls the ecosystem for iPads so that viruses don't have a chance against it.

     

    Your statement on the matter is totally out of touch with the reality of the matter for iPads!

  • by mike.howard,

    mike.howard mike.howard Nov 4, 2014 1:03 PM in response to Star Traveler
    Level 1 (0 points)
    Nov 4, 2014 1:03 PM in response to Star Traveler

    Star Traveler,

    I am having the same issue with my iPad Mini since updating to iOS 8.1. I called Apple and they walked me through all the same steps you have mentioned: Restore to factory settings with iTunes, Start as New, etc. Even had a visit to the Genius Bar at a local Apple store where they performed not only a factory settings restore but also a firmware restore. Nothing has resolved the issue yet. The recommendation in the store to me was that it must have hardware going bad and the update to iOS 8.1 put it over the edge.

     

    Seems strange that so many folks are having the same issue, all of them can not be having the same hardware issue at the same time.

     

    Apple has no other answers for this?

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 4, 2014 1:32 PM in response to mike.howard
    Level 9 (59,566 points)
    iPhone
    Nov 4, 2014 1:32 PM in response to mike.howard

    mike.howard wrote:

     

    Seems strange that so many folks are having the same issue, all of them can not be having the same hardware issue at the same time.

     

    Apple has no other answers for this?

    Given the millions upon millions of iPhones that have been sold, not very many people have this problem. Keep in mind that this is a technical support forum. People come here with problems, not to report that their phones are fine. Also, major updates do street the hardware more than normal use so there will be a slight uptick in such reports after an update. So, no, the number of people reporting the problem here doesn't seem very strange at all. I'd agree with what you're were told at the Genius Bar. And, there are still no known viruses or trojans that affect an unjailbroken iOS device.

     

    Apple doesn't answer here, by the way. This is a user-to-user forum.

     

    Best of luck