Johnny DEP
Level 1 (0 points)

Q: iTunes 12 incompatible with Windows Vista Data Execution Prevention

I just did a clean install of iTunes 12.0.1 after removing 11.4 and other components as described in Troubleshooting issues with iTunes for Windows updates. I'm running Vista Home Premium 32-bit SP2 with 3 GB RAM. Soon after closing the iTunes GUI, I get a Data Execution Prevention notification:

iTunes DEP.JPG

I have already tested with every DEP setting except AlwaysOff, which would globally disable an important Windows security feature and is therefore not to be recommended. The problem is apparently a Buffer Overflow Exception. Here are the details from one instance:

 

Product
iTunes

Problem
Stopped working

Date
10/16/2014 7:37 PM

Status
Report Sent

Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 12.0.1.26
Application Timestamp: 543e558b
Fault Module Name: StackHash_d697
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 105059cc
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: d697
Additional Information 2: 2bd40df4cf0a606a4574668730104c34
Additional Information 3: d700
Additional Information 4: cb2d139a5bee9dfc5c0d03df08159e62

Extra information about the problem
Bucket ID: 50

 

This is actually not a new problem. As an experienced user of 32-bit Vista, I would have to say that the last compatible iTunes version was 11.1.5. See also Windows Vista problem reports after latest Itunes 11.2 update.

iTunes for Windows, Windows Vista

Posted on Oct 16, 2014 9:00 PM

by Johnny DEP,Solvedanswer
Johnny DEP Johnny DEP
Level 1 (0 points)
A:

If there's a program on your PC that causes a buffer overrun (BEX) every time you use it, the sensible thing to do is uninstall that piece of junk and use different software that is compatible with your operating system. I have completely uninstalled iTunes 12.1.2 and installed 11.1.5 for the 8th or 9th time. True, version 11.1.5 is now more than a year old and lacks certain security patches, but I have no intention of using it for online shopping or anything other than file playback. Amazon has plenty of mp3 files that can be played using software that is compatible with Vista, including Windows Media Player 11 and iTunes 11.1.5. Some of the links posted earlier in this thread are no longer any good, but iTunes 11.1.5 32-bit can still be found at Apple - Support - Downloads . The direct links that turingtest2 posted on pages 2 and 3 appear to be still good (including the 64-bit version), and you could always try oldapps.com.

 

Caution: If you have an Apple mobile device running iOS 8, you would not be able to support it using iTunes 11.1.5 or any other version that is fully compatible with Vista. You could simply leave iTunes open on the taskbar as long as possible to reduce the number of annoying DEP notifications, and you could add iTunes to the Block list for problem reporting as discussed above. Do not "shoot the messenger" by disabling DEP and/or WER. They are just doing their jobs by alerting you to iTunes crashes, and disabling them will make your Vista PC more vulnerable to malware andd other problems.

 

Posts by cneufeldhq on page 4 of this thread give me the impression that an iPhone running iOS 8 cannot be supported from a Vista PC even if your iTunes is up to date. If you are running Vista and have an iPhone running iOS 8 that you can't support, I would urge you to Contact Apple for support and service - Apple Support. You might also want to start your own thread, since this one is about to be marked "Solved." (I've wasted enough of my time on a problem that only Apple could solve, and I'm more certain than ever that they will never solve it.) Frankly, your best solution is probably to buy a new PC or perhaps a Mac. It's long past time for Apple to stop listing Vista in the system requirements on the iTunes download page. Compatibility has been broken for nearly a year now.

Posted on Apr 19, 2015 4:04 PM

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Johnny DEP

Q: iTunes 12 incompatible with Windows Vista Data Execution Prevention

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  • by fromsouth,

    fromsouth fromsouth Nov 1, 2014 4:08 AM in response to Bob Foss
    Level 5 (4,816 points)
    iCloud
    Nov 1, 2014 4:08 AM in response to Bob Foss

    Thank you for letting know, Bob.

  • by Music_05,

    Music_05 Music_05 Nov 2, 2014 11:04 PM in response to Johnny DEP
    Level 1 (0 points)
    Nov 2, 2014 11:04 PM in response to Johnny DEP

    Before you do a downgrade!

     

    I downgraded to iTunes 11.1.5. No DEP of course. But ITunes does not sync with my iPad OS8.1. I got an error message that ITunses should be at least v11.2. Streaming music from iTunes 11.1.5 to the iPad over Airplay does not work. Apple should really do their homework.

  • by Marvin Martianul,

    Marvin Martianul Marvin Martianul Nov 4, 2014 2:29 AM in response to Music_05
    Level 2 (424 points)
    iTunes
    Nov 4, 2014 2:29 AM in response to Music_05

    If OS8.1 requires the latest itl DB, then I doubt that Apple will change it for the sake of Vista.

  • by fromsouth,

    fromsouth fromsouth Nov 4, 2014 7:32 AM in response to Marvin Martianul
    Level 5 (4,816 points)
    iCloud
    Nov 4, 2014 7:32 AM in response to Marvin Martianul

    Marvin Martianul wrote:

     

    If OS8.1 requires the latest itl DB, then I doubt that Apple will change it for the sake of Vista.

    I do not doubt they will not, cause of very few Vista systems have been affected by that problem to be able to track it. What it means usually is that there another program on those computers, most likely antivirus that is blocking itunes doing something - which creates crash/high memory usage/DEP warning. Would not be surprised to know that Antivirus used on systems is the same, but it can also be anything that has to do with multicasting or music playing/recording. Essentially something that creates conflict with itunes operation which Vista by itself would not.

  • by Marvin Martianul,

    Marvin Martianul Marvin Martianul Nov 4, 2014 9:52 AM in response to fromsouth
    Level 2 (424 points)
    iTunes
    Nov 4, 2014 9:52 AM in response to fromsouth

    After reading the thread started by Biggestted nearly six months ago (see Incoming Links), I think the antivirus theory can be ruled out. The posters report using at least 5 different brands of antivirus, and Biggestted uninstalled his with no effect. I cannot uninstall Windows Media Center or Media Player to test because they are part of Windows Vista, but I will try to figure out how to disable them if you really think they might be part of the problem.

  • by fromsouth,

    fromsouth fromsouth Nov 4, 2014 9:57 AM in response to Marvin Martianul
    Level 5 (4,816 points)
    iCloud
    Nov 4, 2014 9:57 AM in response to Marvin Martianul

    i would not shoot in the dark, you ll miss anyway - here are the tools that are intended to help. I also would not rule anything out, cause every system is different.

    http://windows.microsoft.com/en-us/windows/what-information-event-logs-event-vie wer#1TC=windows-vista

     

     

     

    http://www.tech-faq.com/how-to-read-windows-log-files.html

  • by tocguy,

    tocguy tocguy Nov 5, 2014 8:44 PM in response to fromsouth
    Level 1 (5 points)
    Nov 5, 2014 8:44 PM in response to fromsouth


    Confirmed after installing 11.1.5 and attaching new iTouch that it will not connect. iTunes 11.2 required.

     

    Aaaaand, we're right back into another corner. Sigh.

  • by tocguy,

    tocguy tocguy Nov 5, 2014 9:12 PM in response to tocguy
    Level 1 (5 points)
    Nov 5, 2014 9:12 PM in response to tocguy

    TT2,

     

    The previous versions of iTunes page seems to have disappeared or I just cannot locate it anymore. Where are they? I'm not even sure which version to install now that my choices are between no iPod sync or DEP exceptions.

     

    Hmm, wait a second. Can't iTunes sync devices over WiFi?

  • by turingtest2,

    turingtest2 turingtest2 Nov 6, 2014 2:28 AM in response to tocguy
    Level 10 (87,013 points)
    Apple TV
    Nov 6, 2014 2:28 AM in response to tocguy

    If you roll back to 11.1.5 you will also need to restore an iTunes 11.1.5 compatible backup of your library file that will have been stored in the ..\iTunes\Previous iTunes Libraries folder when you upgraded to the next build.  See Empty/corrupt library after upgrade/crash for the steps involved.

     

    Download links:

     

    tt2

  • by tocguy,

    tocguy tocguy Nov 6, 2014 7:11 AM in response to turingtest2
    Level 1 (5 points)
    Nov 6, 2014 7:11 AM in response to turingtest2

    Hello tt2,

     

    Thanks for responding.

     

    I think we may have jumped tracks here. The issue I'm presently faced with is how to get iTunes 11.1.5 to recognize a new iTouch. As to the library help, after installing 11.1.5 I simply recreated the library via folder drag & drop. I'll go back and solve the missing Playlists issue later after resolving how to get the iTouch recognized by iTunes.

     

    I see no provisions in this version of iTunes for WiFi syncing of devices.and suspect that the communication medium isn't the primary issue. Rather, it may be a data format compatibility, i.e., old iTunes doesn't speak the new iPod dialect.

     

    So, I'm faced with having to use a version of iTunes that causes DEP exceptions. Is my only choice to use the latest iTunes? Several weeks ago I located an Apple webpage hosting many of the previous iTunes versions. Now however, I can no longer locate that page.

  • by turingtest2,

    turingtest2 turingtest2 Nov 6, 2014 7:41 AM in response to tocguy
    Level 10 (87,013 points)
    Apple TV
    Nov 6, 2014 7:41 AM in response to tocguy

    See http://support.apple.com/downloads/#itunes for selected older versions of iTunes, or OldApps.com. I'm not sure when Wi-Fi syncing was introduced but I think iTunes 11.1.5 probably does it. It has to be set up when the device is connected to iTunes. If your device is running iOS 8 you need to use iTunes 11.4 or later.


    tt2

  • by Marvin Martianul,

    Marvin Martianul Marvin Martianul Nov 6, 2014 7:51 AM in response to tocguy
    Level 2 (424 points)
    iTunes
    Nov 6, 2014 7:51 AM in response to tocguy

    Hi tocguy, I wonder if you installed the 32-bit or 64-bit version of 11.1.5, and could you confirm whether or not that solved the DEP issue on your 64-bit Vista PC before you upgrade because of syncing issues? I'm sure you could find 11.2, 11.3 or 11.4 at oldapps.com, but 12.0.1 does have some security patches that those versions lack. Frankly, you might want to think about upgrading your Windows.

  • by tocguy,Helpful

    tocguy tocguy Apr 11, 2015 5:53 PM in response to Johnny DEP
    Level 1 (5 points)
    Apr 11, 2015 5:53 PM in response to Johnny DEP

    Marvin,

    Yes, it was the 64-bit version of 11.1.5 and No, DEP no longer occurred with that version.

     

    TT2,

    Yes, that's the page I was looking for though I still have the same options issue.

    1. Install a known DEP occurrence version of iTunes
    2. Live with the existing version that won't sync (not really an option)
    3. Upgrade Windows so that Apple software will actually run correctly or stated another way, send money to MS to enable Apple's free software. Ah, love the irony there.

     

    Just spent an hour on the phone with a variety of Apple Support levels and got (you guessed it) nowhere.

     

    Does iTunes run on Linux?

  • by turingtest2,

    turingtest2 turingtest2 Nov 6, 2014 11:08 AM in response to tocguy
    Level 10 (87,013 points)
    Apple TV
    Nov 6, 2014 11:08 AM in response to tocguy

    tocguy wrote:

     

    Does iTunes run on Linux?

     

    I believe you can hack it in using WINE, but there is no official version.

     

    tt2

  • by Johnny DEP,

    Johnny DEP Johnny DEP Nov 6, 2014 2:55 PM in response to tocguy
    Level 1 (0 points)
    Nov 6, 2014 2:55 PM in response to tocguy

    Fortunately the OP has no Apple devices to sync, and is content running 11.1.5, which is compatible with DEP, my antivirus and everything else on my 32-bit Vista PC. Still, I won't mark this thread "solved" in case someone comes up with something brilliant.

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