HelgaMarie
Level 1 (0 points)

Q: can't open mail after installing yosemite

Hi,

 

I just istalled the yosemite on my mac, and now I can't open the mail.

Have tried sever times. Everythings seems good in the beginning and downloads all the messages. But then  I get a message that the Upgrade failed and that the index is damadged. It says I can repare it by opening mail again, but the same thing keeps happening.

 

Regards,

Helga Marie

MacBook Pro, OS X Yosemite (10.10)

Posted on Nov 5, 2014 8:33 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,963 points)
Applications
A:

You want to move just the folder with a name ending in "mbox" to the Desktop. When importing, select Apple Mail as the format.

Posted on Nov 6, 2014 2:47 PM

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HelgaMarie

Q: can't open mail after installing yosemite

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  • by Linc Davis,

    Linc Davis Linc Davis Nov 5, 2014 6:44 PM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 5, 2014 6:44 PM in response to HelgaMarie

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take the action that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 12:34 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 12:34 AM in response to Linc Davis

    Thank you for the answer

    Here is the log list of the last part, when it stopped working. Hope that is enough

     

    06.11.14 09.28.10,159 Mail[1632]: Capturing diagnostics to trace took 10.447686

    06.11.14 09.28.38,345 mds[38]: (DiskStore.Normal:2376) c8001 1.000195

    06.11.14 09.28.50,130 Mail[1632]: Exception during migration: data parameter is nil

    06.11.14 09.28.50,130 Mail[1632]: Migration (simple) failed and took 50.420630 seconds

    06.11.14 09.28.51,700 Mail[1632]: emlxCountPreMigration 14412

    06.11.14 09.28.51,701 Mail[1632]: emlxCountPostMigration 14412

    06.11.14 09.28.51,701 Mail[1632]: lostAndFoundEmlxCount 0

    06.11.14 09.28.51,701 Mail[1632]: messageCountPreMigration 8192

    06.11.14 09.28.51,702 Mail[1632]: messageCountPostMigration 8192

    06.11.14 09.28.51,702 Mail[1632]: MessageTracing took 1.569988

    06.11.14 09.28.51,703 Mail[1632]: Upgrade failed because of exception: data parameter is nil

    06.11.14 09.28.51,703 Mail[1632]: Library upgrader failed: Error Domain=MCMailErrorDomain Code=1029 "data parameter is nil" UserInfo=0x7fe57d4e9aa0 {NSLocalizedDescription=data parameter is nil}

    06.11.14 09.29.13,034 Mail[1632]: CFUserNotificationDisplayAlert:  called from main application thread, will block waiting for a response.

    06.11.14 09.29.17,394 sandboxd[132]: ([525]) storeuid(525) deny mach-lookup com.apple.dock.server

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 6:49 AM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 6, 2014 6:49 AM in response to HelgaMarie

    What were the last ten or so messages before those?

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 7:00 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 7:00 AM in response to Linc Davis

    Here are all of the messages:

     

    06.11.14 15.51.45,996 Mail[1966]: Using V1 Layout

    06.11.14 15.51.55,792 Mail[1966]: Error reading table of contents file from /Users/xxxxx/Library/Mail/Mailboxes/xxxx.mbox/table_of_contents: Error Domain=NSCocoaErrorDomain Code=260 "Filen «table_of_contents» could not open because file do not exist." UserInfo=0x608000673600 {NSFilePath=/Users/xxxx/Library/Mail/Mailboxes/xxxx.mbox/table_of_contents, NSUnderlyingError=0x60800025de80 "The operation could not be completed. The file or directory does not exist"}

    06.11.14 15.54.28,829 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    06.11.14 15.54.29,700 CoreServicesUIAgent[1969]: unexpected message <OS_xpc_error: <error: 0x7fff7a576c60> { count = 1, contents =

        "XPCErrorDescription" => <string: 0x7fff7a576f70> { length = 18, contents = "Connection invalid" }

    }>

    06.11.14 15.54.31,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 15.54.32,154 Mail[1973]: Using V1 Layout

    06.11.14 15.54.32,918 Mail[1973]: Upgrading Library from 4.188 to 4.188

    06.11.14 15.54.40,372 Mail[1973]: unresolvedBaseMailDirectory /Users/xxxx/Library/Containers/com.apple.mail/Data/Library/Mail

    06.11.14 15.54.40,373 Mail[1973]: resolvedBaseMailDirectory /Users/hxxxx/Library/Mail

    06.11.14 15.54.40,394 mds[38]: (DiskStore.Normal:2376) c8001 1.000024

    06.11.14 15.54.51,446 Mail[1973]: Capturing diagnostics to trace took 11.072735

    06.11.14 15.55.31,080 Mail[1973]: Exception during migration: data parameter is nil

    06.11.14 15.55.31,081 Mail[1973]: Migration (simple) failed and took 50.708688 seconds

    06.11.14 15.55.32,614 Mail[1973]: emlxCountPreMigration 14412

    06.11.14 15.55.32,614 Mail[1973]: emlxCountPostMigration 14412

    06.11.14 15.55.32,614 Mail[1973]: lostAndFoundEmlxCount 0

    06.11.14 15.55.32,614 Mail[1973]: messageCountPreMigration 8192

    06.11.14 15.55.32,614 Mail[1973]: messageCountPostMigration 8192

    06.11.14 15.55.32,615 Mail[1973]: MessageTracing took 1.532040

    06.11.14 15.55.32,615 Mail[1973]: Upgrade failed because of exception: data parameter is nil

    06.11.14 15.55.32,616 Mail[1973]: Library upgrader failed: Error Domain=MCMailErrorDomain Code=1029 "data parameter is nil" UserInfo=0x7f94152e5670 {NSLocalizedDescription=data parameter is nil}

    06.11.14 15.55.34,918 Mail[1973]: CFUserNotificationDisplayAlert:  called from main application thread, will block waiting for a response.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 7:17 AM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 6, 2014 7:17 AM in response to HelgaMarie

    The mailbox "xxxx.mbox" is corrupt and can't be automatically imported. If the mailbox belongs to an IMAP or Exchange account, delete it; the messages will be downloaded from the server. If it belongs to a POP account or is in the "On My Mac" group, move it to the Desktop and finish the automatic importation. Then try to import the mailbox from the Desktop by selecting Import Mailboxes... from the File menu.

    Open the Library folder in your home folder by holding down the option key and selecting

              Go ▹ Library

    from the Finder menu bar. Navigate in the usual way to the folder indicated above.

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 7:45 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 7:45 AM in response to Linc Davis

    I'm sorry, but I have no idea how to do it, or how to know what kind of mailbox it is.

    Could you help me out some more please?

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 8:30 AM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 6, 2014 8:30 AM in response to HelgaMarie

    You changed the name of a mailbox in the Console output to "xxxx." Can you locate that mailbox in the Finder as I indicated above?

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 8:35 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 8:35 AM in response to Linc Davis

    I can only find the mail  application

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 10:08 AM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 6, 2014 10:08 AM in response to HelgaMarie

    Start by opening the Library folder. I posted instructions for doing that. If the instructions are unclear, please say how they are unclear.

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 12:44 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 12:44 PM in response to Linc Davis

    Yes i I opened the library, but I could not find the mailbox there.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 12:51 PM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 6, 2014 12:51 PM in response to HelgaMarie

    Can you find the folder named "Mail" inside the Library folder?

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 12:57 PM in response to HelgaMarie
    Level 1 (0 points)
    Nov 6, 2014 12:57 PM in response to HelgaMarie

    No, there is no folder with that name

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 1:11 PM in response to HelgaMarie
    Level 10 (207,963 points)
    Applications
    Nov 6, 2014 1:11 PM in response to HelgaMarie

    Then you're looking in the wrong folder. Please follow the instructions. Don't do something else that you think will have the same effect.

  • by HelgaMarie,

    HelgaMarie HelgaMarie Nov 6, 2014 1:52 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 1:52 PM in response to Linc Davis

    I found it now, didn't know there were two libraries.

    So I did as you said, but the mail does still not open.

     

    I now get these messages:

    06.11.14 22.44.40,881 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    06.11.14 22.44.41,217 Mail[2861]: Using V1 Layout

    06.11.14 22.45.22,727 com.apple.iCloudHelper[2864]: objc[2864]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

    06.11.14 22.45.22,778 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    06.11.14 22.46.50,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 22.46.59,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 22.46.59,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 22.46.59,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 22.46.59,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 22.46.59,000 kernel[0]: Sandbox: storeuid(525) deny mach-lookup com.apple.dock.server

    06.11.14 22.47.01,436 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    06.11.14 22.47.01,784 CoreServicesUIAgent[1969]: unexpected message <OS_xpc_error: <error: 0x7fff7a576c60> { count = 1, contents =

        "XPCErrorDescription" => <string: 0x7fff7a576f70> { length = 18, contents = "Connection invalid" }

    }>

    06.11.14 22.47.03,108 Mail[2868]: Using V1 Layout

    06.11.14 22.47.03,452 Mail[2868]: Upgrading Library from 4.188 to 4.188

    06.11.14 22.47.09,075 Mail[2868]: unresolvedBaseMailDirectory /Users/helg/Library/Containers/com.apple.mail/Data/Library/Mail

    06.11.14 22.47.09,075 Mail[2868]: resolvedBaseMailDirectory /Users/helg/Library/Mail

    06.11.14 22.47.09,888 mds[38]: (DiskStore.Normal:2376) c8001 1.000009

    06.11.14 22.47.10,430 mds[38]: (DiskStore.Normal:2376) a001 1.000004

    06.11.14 22.47.17,092 Mail[2868]: Capturing diagnostics to trace took 8.015999

    06.11.14 22.47.52,223 Mail[2868]: Exception during migration: data parameter is nil

    06.11.14 22.47.52,224 Mail[2868]: Migration (simple) failed and took 43.149814 seconds

    06.11.14 22.47.53,623 Mail[2868]: emlxCountPreMigration 12360

    06.11.14 22.47.53,624 Mail[2868]: emlxCountPostMigration 12395

    06.11.14 22.47.53,624 Mail[2868]: lostAndFoundEmlxCount 0

    06.11.14 22.47.53,624 Mail[2868]: messageCountPreMigration 7166

    06.11.14 22.47.53,625 Mail[2868]: messageCountPostMigration 7166

    06.11.14 22.47.53,625 Mail[2868]: MessageTracing took 1.398823

    06.11.14 22.47.53,625 Mail[2868]: Upgrade failed because of exception: data parameter is nil

    06.11.14 22.47.53,626 Mail[2868]: Library upgrader failed: Error Domain=MCMailErrorDomain Code=1029 "data parameter is nil" UserInfo=0x7ff72c889920 {NSLocalizedDescription=data parameter is nil}

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