mdrodriguez4
Level 1 (8 points)
iOS Apps

Q: Call failed Phone call continuity OS X Yosemite

Here's my situation:

 

- iPhone 5s (iOS 8.1) with AT&T and Macbook Air (mid 2012, OS X Yosemite)

- Handoff works great

- Phone call Continuity does not work

- If I try to make a call from my macbook air (e.g. contacts card with little blue phone icon [not face time]), the little black box for FaceTime phone calls on the top right appears and says "(Contact Name) ..... Using Your iPhone" with the option for Video (grayed out), Mute, and End. But almost immediately afterwards will say Call Failed with the option to Close or Retry

- I had an incoming call once that went to my macbook air, I actually didn't answer because it was inconvenient to at the time. Although I've had other incoming calls on my iphone, none went to my macbook air except that one time. Weird.

- It seems that Phone call Continuity is established and wants to function up until actually initiating a call.

- Typical settings are all correct, to my knowledge (i.e. FaceTime, iCloud, Apple ID, Allow iPhone Cellular Calls, WiFi network) and have tried signing in/out, restarting, and in different chronological order.

- Called Apple Support, spoke to 3 different people, two of which knew very little about Apple (e.g. asked me if my device was a 'Mac Air', asked me to turn on airplane mode on my laptop device, asked me to turn on airplane mode on the iPhone which I was using to call him....). The third asked me to wait for iOS 8.1, which hasn't helped.

- Went to Apple Store, they couldn't figure it out and said they'd elevate it to an Apple Engineer and I was suppose to hear back today, but have not.

- I've gone through so many solutions that have worked for other people, mostly including ensuring the "typical" settings are enabled. I've also tried 'allow incoming connections' inside the Firewall. At one point I thought it was my AT&T router that didn't support Universal Plug and Play (UPNP), but I went to the Apple Store and phone calls didn't work there either.

 

I'm basically at a wits end. This is nuts. Over a function that I probably won't use a lot. But it's the principal of the thing, it's supposed to work! Hahah. I'm glad I'm not alone in this problem. Hopefully a fix can be found.

MacBook Air, OS X Yosemite (10.10), Using iPhone 5s iOS 8.1

Posted on Oct 21, 2014 1:11 PM

by boioglu,Solvedanswer
boioglu boioglu
Level 1 (10 points)
A:

Take a look at these steps once again - http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

 

I am on a retina MacBook Pro 15" from 2012.

 

The first question you need to ask yourself would be: Is your Mac mini compatible with Continuity and does it have the same iCloud account. If the mini is in an office is it on the same IP in that network as the iPhone? Following the steps in my Softpedia News tutorial should take care of all the possible issues.

 

Maybe your office network admin is blocking some ports on the network or maybe the mini is not on WiFi, but on a wired network. I would suggest checking all of these and see if it works.

Posted on Nov 7, 2014 12:37 PM

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mdrodriguez4

Q: Call failed Phone call continuity OS X Yosemite

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  • by astorz,

    astorz astorz Nov 2, 2014 7:42 AM in response to boioglu
    Level 1 (0 points)
    Nov 2, 2014 7:42 AM in response to boioglu

    I pasted the first line, hit return.  The response was " result to large "  Any idea what i can do now.  I've tried everything else on this thread so far with no success.

  • by boioglu,

    boioglu boioglu Nov 2, 2014 7:45 AM in response to astorz
    Level 1 (10 points)
    Nov 2, 2014 7:45 AM in response to astorz

    GO ahead with the rest of the lines. I got the same result after the first line but it went ok in the end

  • by astorz,

    astorz astorz Nov 2, 2014 7:52 AM in response to boioglu
    Level 1 (0 points)
    Nov 2, 2014 7:52 AM in response to boioglu

    sudo mv /etc/sysctl.conf ~/Desktop/sysctl.conf.old


    Ok it tried it.  After pasting the line above i received a msg that no such file exists.

  • by MortenJamesCarlsen,

    MortenJamesCarlsen MortenJamesCarlsen Nov 2, 2014 7:57 AM in response to Pir800
    Level 1 (110 points)
    Nov 2, 2014 7:57 AM in response to Pir800

    I get a call failed every time my iPhone is further than a 4 yards away from my Mac...

     

    Putting it next to the Mac, as in 50 Centimetres - it works every time !

  • by boioglu,

    boioglu boioglu Nov 2, 2014 12:34 PM in response to astorz
    Level 1 (10 points)
    Nov 2, 2014 12:34 PM in response to astorz

    Take a look at this Tutorial I put together. Follow all steps and you may be able to fix it

     

    http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

  • by magicnme,

    magicnme magicnme Nov 5, 2014 10:59 AM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 5, 2014 10:59 AM in response to mdrodriguez4

    Was having the same problem.  Everything was set up correctly on the iPhone 6+ and iMac, but kept getting Failed Call.  Restarted the iMac and everything worked. 

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Nov 5, 2014 11:12 AM in response to mdrodriguez4
    Level 1 (8 points)
    iOS Apps
    Nov 5, 2014 11:12 AM in response to mdrodriguez4

    Update:

     

    I scheduled a call from an Apple Senior Adviser. He had downloaded diagnostics off my computer so he can take a look at what's going on and it took him some time to get back to me. We should be talking about it this Friday Nov 7th and hopefully he has a fix.

     

    I'll post back what the fix was for my situation. Hopefully it will help some other ppl out as well.

  • by rocketju,

    rocketju rocketju Nov 5, 2014 10:14 PM in response to boioglu
    Level 1 (0 points)
    Nov 5, 2014 10:14 PM in response to boioglu

    this actually worked

  • by lloydfromlong beach,

    lloydfromlong beach lloydfromlong beach Nov 5, 2014 11:22 PM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 5, 2014 11:22 PM in response to mdrodriguez4

    I had tried every solution I could find on the forums with no lock until I found this.  I tried the instructions at the following link and it worked for me.  http://www.boio.ro/solve-the-iphone-call-failed-issue-on-os-x-yosemite/

  • by Avellagfx,

    Avellagfx Avellagfx Nov 6, 2014 3:52 PM in response to mdrodriguez4
    Level 1 (0 points)
    Nov 6, 2014 3:52 PM in response to mdrodriguez4

    same issue...

    Handoff ok...
    Phone call Continuity does not work or work partially (only for call and not to receive)

  • by Morris Zwick,

    Morris Zwick Morris Zwick Nov 7, 2014 5:58 AM in response to mdrodriguez4
    Level 1 (1 points)
    Nov 7, 2014 5:58 AM in response to mdrodriguez4

    Mine works intermittently between my iPhone 5s and iMac. In my house I use Air Port Expresses to extend my Wi-Fi network, but it seems like if the two devices aren't pulling from the same router, even if on the same network, it does not work so well. So turning wi-fi on and off on the iPhone while next to the iMac solves this problem as it attaches to the same router as the iMac.

     

    Also, if your mac has network intensive (even moderately intensive) stuff going on in the background, your call will suffer. Either it will mute the phone or degrade the call to the point of not useful. It doesn't seem like the call gets priority on network bandwidth from OS X.

  • by YaLinguist,

    YaLinguist YaLinguist Nov 7, 2014 12:28 PM in response to boioglu
    Level 1 (0 points)
    Nov 7, 2014 12:28 PM in response to boioglu

    Clearly your solution works for some people, but not for me.  For one thing, the file /etc/sysctl.conf does not exist on my either of my Yosemite systems (a Mac Mini in my office and a MBP-r at home), so the attempt to remove it in the last line does nothing.  What system are you using?

    For me, call transfer between the Mac and the iPhone worked fine at home, with no need to do anything. That suggests that at least the iPhone (and also the MBP-R) was correctly configured for the service.  But on the office machine, I have, as far as I can see, the same configuration properties, and the Mini recognizes that the iPhone is there (when I open FaceTime and attempt to initiate an audio call I get the message that it is placing the call using my iPhone). But nothing happens for a while, and then I get the "call failed" message.

    I haven't done anything with my TCP/IP or DNS settings, and the only app that starts up at login that has anything to do with the net is Dropbox -- if that were a problem, this would be a much more widespread issue, given the number of people who use Dropbox!

    All very puzzling, and something I hope Apple will recognize and address.

  • by boioglu,Solvedanswer

    boioglu boioglu Nov 7, 2014 12:37 PM in response to YaLinguist
    Level 1 (10 points)
    Nov 7, 2014 12:37 PM in response to YaLinguist

    Take a look at these steps once again - http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

     

    I am on a retina MacBook Pro 15" from 2012.

     

    The first question you need to ask yourself would be: Is your Mac mini compatible with Continuity and does it have the same iCloud account. If the mini is in an office is it on the same IP in that network as the iPhone? Following the steps in my Softpedia News tutorial should take care of all the possible issues.

     

    Maybe your office network admin is blocking some ports on the network or maybe the mini is not on WiFi, but on a wired network. I would suggest checking all of these and see if it works.

  • by mdrodriguez4,

    mdrodriguez4 mdrodriguez4 Nov 7, 2014 2:05 PM in response to boioglu
    Level 1 (8 points)
    iOS Apps
    Nov 7, 2014 2:05 PM in response to boioglu

    UPDATE

     

    It's working now for me woo!

     

    Thanks boioglu, the tutorial you posted on the following link worked for me, specifically the section on entering commands in the Terminal app that's detailed in the "Digging Deeper" section of the tutorial:

    http://news.softpedia.com/news/Deep-Troubleshooting-for-Continuity-Issues-with-O S-X-Yosemite-463784.shtml

     

    Essentially, the Apple Care Senior Advisor called me today and said he didn't have a fix, but needed to ask me two questions about my macbook air. BUT I told him about this thread I made, and that the replies some of you posted were working for some ppl and not for others. He said he hadn't heard of the solution regarding the Terminal app, but that he could not "technically" advise me to do it. He was willing, however, to help me test it out for myself. So I did paste the command lines one by one, hitting enter after each one, and afterwards doing a restart of the macbook air. We then hung up, he called me back, and I answered the call with the macbook air successfully.

     

    **** yeah. Thanks for the post/tutorial boioglu, cuz it definitely helped some of us out!!

  • by boioglu,

    boioglu boioglu Nov 7, 2014 2:08 PM in response to mdrodriguez4
    Level 1 (10 points)
    Nov 7, 2014 2:08 PM in response to mdrodriguez4

    My pleasure

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