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Nov 8, 2014 2:37 PM in response to towneykby Star Traveler,Well, that process can't hurt and you can get a clean install, too. But to get that clean install you need to use your iTunes program on your computer. Be sure you understand your backup process and what information you will lose. Turn off your anti-virus program on your computer for this process. The process from your settings app will not give you a clean install.
Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)https://support.apple.com/kb/HT5262
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Create and Delete iPhone, iPad and iPod Touch Backups in iTunes
http://support.apple.com/kb/ht4946
iOS: Troubleshooting Encrypted Backups
http://support.apple.com/kb/TS5162
Use iTunes to Restore your iOS Device to Factory Settings
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