NEDRET

Q: iphone 5 water leak atlas waterproof case

Hello,

2 Months ago bought iphone5s 16 thru from Turkey thru leading cell operator and travelled to Miami and i bought incipio atlas waterproof case from apple store next day when i tried to took some pictures with my phone in this case i noticed water leaked into case only 5 cm below sea level . i immediately back to shore and took phone out of case  it was so hot and not working. it happened while i was on cruise vessel and only two days later i could go another apple store in miami. they told me they do not accept any responsibilty even i buy waterproof case from apple store accoding to them this is simple water leakege and out of warranty . They advised me to make claim directly Incipio Atlas Water Proof Case  manufacturers  but i bought this item from Apple store and thought that items sold in that store should be under Apple guarantee. However i have now one non working iphone 5s and do not know what i should do. Thanks very much for all feedbacks in advance.

Warmest regards

 

Nedret U

Istanbul Turkey

 

<Edited By Host>

iPhone 5s, iOS 7.1.2

Posted on Nov 9, 2014 10:50 AM

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Q: iphone 5 water leak atlas waterproof case

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  • by TJBUSMC1973,Helpful

    TJBUSMC1973 TJBUSMC1973 Nov 9, 2014 11:19 AM in response to NEDRET
    Level 5 (7,636 points)
    Nov 9, 2014 11:19 AM in response to NEDRET

    Apple only provides a warranty for the products they manufacture.  And even if they did offer coverage for the case, only the case would be warrantied.

    Your iPhone warranty doesn't cover water damage, regardless of how it happens.  If you'd purchased AppleCare Plus, then it would be covered.

    Contact the case manufacturer as you have been told to do.  They will likely replace the case.  It is unlikely they will do anything about your iPhone.