Distracted99
Level 1 (0 points)

Q: Unable to initiate iPhone call with OS X yosemite

Hi,

 

I have a Macbook Air 2011 running OS X Yosemite and an iPhone 6 with iOS 8.1.

 

With the Macbook Air I am able to text through my iPhone and answer calls, however, every time I try to initiate a call through my iPhone I get the message Call Failed after around 5 seconds.

 

Any ideas?

MacBook Air, OS X Yosemite (10.10)

Posted on Nov 7, 2014 7:23 AM

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Distracted99

Q: Unable to initiate iPhone call with OS X yosemite

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  • by mario49,

    mario49 mario49 Nov 10, 2014 6:48 AM in response to Distracted99
    Community Specialists
    Nov 10, 2014 6:48 AM in response to Distracted99

    Hello Distracted99,

     

    Thanks for the question. After reviewing your post, it sounds like you are not able to make any calls. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.

     

    iPhone: Troubleshooting issues making or receiving calls - Apple Support

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario

  • by Distracted99,

    Distracted99 Distracted99 Nov 10, 2014 8:44 AM in response to mario49
    Level 1 (0 points)
    Nov 10, 2014 8:44 AM in response to mario49

    My iPhone is perfectly able to make calls, as I said, I cannot initiate a call from OS X through my iPhone.

  • by mario49,

    mario49 mario49 Nov 10, 2014 12:46 PM in response to Distracted99
    Community Specialists
    Nov 10, 2014 12:46 PM in response to Distracted99

    Hey Distracted99,

     

    Thanks for the question. Based on what you stated, it seems like making calls using OS X fails once the call has started. I recommend that you read this article to isolate the issue.

     

    Get help using Continuity with iOS 8 and OS X Yosemite - Apple Support

    Check your settings

    Check the following settings on your iPhone, iPad, or iPod touch:

    • Go to Settings > Wi-Fi and turn on Wi-Fi if necessary.
    • Make sure your iOS devices are connected to the same Wi-Fi network by going to Settings > Wi-Fi and comparing the name of the network each is on.
    • Go to Settings > Bluetooth and turn on Bluetooth if necessary.
    • Go to Settings > General > Handoff & Suggested Apps and make sure Handoff is on.
    • Go to Settings > Phone. If you see Wi-Fi Calling, turn it off.

    Check the following settings on your Mac:

    • Go to the Wi-Fi icon at the top of your screen and turn on Wi-Fi if necessary.
    • Make sure your Mac and iOS devices are connected to the same Wi-Fi network. Go to Settings > Wi-Fi on your iOS device and compare the name of the network with the Wi-Fi network on your Mac.
    • Go to the Bluetooth icon at the top of your screen and turn on Bluetooth if necessary.
    • In System Preferences > General, select “Allow Handoff between this Mac and your iCloud devices.” If you don't see this setting, your Mac may not support Handoff.
    • Open the FaceTime app, go to FaceTime > Preferences and turn on “iPhone Cellular Calls.”
    • Go to System Preferences, and sign out and then sign in again to your iCloud account.

     

    Thanks for using Apple Support Communities.

    Cheers,

    Mario

  • by demonout,

    demonout demonout Nov 14, 2014 2:51 AM in response to mario49
    Level 1 (0 points)
    Nov 14, 2014 2:51 AM in response to mario49

    I have the same problem.

    Yours recomendations does not help me.