_xX_Apple_Xx_

Q: Yosemite Cannot Login After Sleep

I have a 2012 Macbook Pro and upgraded to Yosemite today.  I also have an external HDMI monitor connected with the Thunderbolt to HDMI cable.

 

The problem is I cannot login to the machine after waking up from sleeping (the machine not me ).  The mouse freely moves around the blank external monitor, but the Macbook's native display seems to be frozen as judged by no movement of the mouse, no response to key presses, and no action taken when closing the lid.  Also no response when unplugging the monitor cable.

 

The only way to resume work is to hold the power key and force a reboot.

 

This happened twice already today and is quite annoying.  The last time I saw this issue was with Mountain Lion, but Mavericks seemed to have fixed this.  On a related note, after rebooting, my audio is muted unless I remove and reinsert the 3.5mm plug to the external speakers.  So now with Yosemite, one step forward, two steps back.  This is the best type of issue to shake customer confidence in ability to resolve issues and manage software releases.  Yes you are correctly detecting some of my emotions coming out here because I feel like I am part of an extended beta test.

 

I saw another user had a similar problem in a different thread, but he is using SSD.  I posted this because I am using completely stock Apple hardware inside the Macbook pro.

MacBook Pro, OS X Yosemite (10.10)

Posted on Nov 5, 2014 4:02 PM

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Q: Yosemite Cannot Login After Sleep

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  • by _xX_Apple_Xx_,

    _xX_Apple_Xx_ _xX_Apple_Xx_ Nov 6, 2014 6:01 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 6, 2014 6:01 PM in response to Linc Davis

    Correct.  I disconnected the external display and tested thrice without any failure.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 6, 2014 6:52 PM in response to _xX_Apple_Xx_
    Level 10 (207,978 points)
    Applications
    Nov 6, 2014 6:52 PM in response to _xX_Apple_Xx_

    There's probably nothing you can do except to disconnect the display when you're not using it.

  • by _xX_Apple_Xx_,

    _xX_Apple_Xx_ _xX_Apple_Xx_ Nov 10, 2014 5:50 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 10, 2014 5:50 PM in response to Linc Davis

    For anybody tracking this issue, I did a fresh install of Yosemite from a USB drive and the issue persists.  My hope is the dev team is aware of this issue and assigning resources to a resolution in release 10.10.1 because disconnecting the display to avoid the issue is an inconvenience.  This issue was not present in Mavericks, so I am assuming something got broken in the Yosemite development and needs to be tracked down and corrected.  Thanks, Linc, for the time you did spend in assistance.

  • by bhushangahire,

    bhushangahire bhushangahire Dec 3, 2014 2:08 PM in response to _xX_Apple_Xx_
    Level 1 (0 points)
    Dec 3, 2014 2:08 PM in response to _xX_Apple_Xx_

    I am not sure if this is relevant. But I am facing similar issues with Mac Book Pro Late 2011 model. After closing lid macbook goes in sleep and doesn't wakes up. It freezes and I have to do force reboot. I have set energy saver options to Never. I dont have any external hardware connected though. I am facing this issue after updating to 10.10.2.

     

    Please let me know if anyone can help me on this.

  • by ferrickj,

    ferrickj ferrickj Jan 6, 2015 6:03 AM in response to _xX_Apple_Xx_
    Level 1 (0 points)
    Jan 6, 2015 6:03 AM in response to _xX_Apple_Xx_

    I am having this same issue after updating to Yosemite. It was working fine before the update and it happens almost every time my screen goes to sleep and I need to login. When it wakes up from sleep, I can move my mouse freely and even type in my password but it doesn't proceed.

     

    Info for my Mac

    10.10.1

    Macbook Pro(Retina, Mid 2012)

  • by Squuiid,

    Squuiid Squuiid Feb 1, 2015 3:54 PM in response to ferrickj
    Level 1 (0 points)
    Feb 1, 2015 3:54 PM in response to ferrickj

    Same issue here. Can move mouse and type but it just won't log back in. End up having to hold power button down to turn off Mac. This happens both with FileVault disabled and enabled.

    Horrible bug.

     

    10.10.2 MacBook Pro Retina 15" Late 2013

  • by ichaber,

    ichaber ichaber May 14, 2015 5:36 AM in response to _xX_Apple_Xx_
    Level 1 (0 points)
    May 14, 2015 5:36 AM in response to _xX_Apple_Xx_

    Same issue here. I can enter my password and move my mouse but i can't login nor click the cancel button on the login screen.

    If have to kill my Mac and restart to be able to work again. - Really, really annoying and frustrating!

     

    10.10.3 MacBook Pro Retina 15" Mid 2012

  • by BT KYB,

    BT KYB BT KYB May 18, 2015 1:00 PM in response to _xX_Apple_Xx_
    Level 1 (0 points)
    May 18, 2015 1:00 PM in response to _xX_Apple_Xx_

    In my environment of 30+ 2015 MacBook Air's running 10.10.3 I have several users experiencing the same issue. All are FV2 encrypted and are using AD bound user accounts. Force powering off the system and logging back in resolves the problem. 

     

    It appears that the problem is not able to be reproduced by sleeping for a short time but if the system is sleeping for more than a few hours the problem is likely to occur.  

     

    I have not been able to locate the cause of the issue but it is somewhat comforting to see that I am not the only one that it does not appear to be an AD bound user account issue.

  • by Randy Kuite,

    Randy Kuite Randy Kuite Jun 3, 2015 8:14 AM in response to BT KYB
    Level 2 (495 points)
    Jun 3, 2015 8:14 AM in response to BT KYB

    We are experiencing the exact same behavior on several Macs in our environment.  Unbinding to AD is currently our only work-around.

  • by itwashobbes,

    itwashobbes itwashobbes Jun 13, 2015 11:22 PM in response to Randy Kuite
    Level 1 (0 points)
    Jun 13, 2015 11:22 PM in response to Randy Kuite

    I'm experiencing this issue as well…


    About once per day I simply cannot log into my Mac after waking it from sleep. I am able to enter a password, but hitting enter does (apparently) nothing. Clicking the log in arrow, clicking cancel, and clicking "switch user" all make the buttons appear to press, but none of them actually work. The only option is to force the Mac to power down by holding the power button.


    I am using an LDAP account and File Vault 2.

  • by Eric Root,

    Eric Root Eric Root Jun 14, 2015 1:34 PM in response to itwashobbes
    Level 9 (71,487 points)
    iTunes
    Jun 14, 2015 1:34 PM in response to itwashobbes

    Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

     

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

     

    Feedback

     

    Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.

     

    Feedback via Apple Developer

  • by BT KYB,

    BT KYB BT KYB Jun 15, 2015 8:47 AM in response to Eric Root
    Level 1 (0 points)
    Jun 15, 2015 8:47 AM in response to Eric Root

    Hi Eric,

     

    Good point. I submitted a Bug Report with "BugReporter". Hopefully they get back to us in a timely fashion however I do believe that this issue is tied to discoveryd which is getting replaced with the old version mdnsresponder in 10.10.4. At this time I am quite hopeful that 10.10.4 resolved this issue along with many other issues created with the very buggy discoveryd daemon.

  • by Randy Kuite,

    Randy Kuite Randy Kuite Jun 27, 2015 7:00 AM in response to Randy Kuite
    Level 2 (495 points)
    Jun 27, 2015 7:00 AM in response to Randy Kuite

    This continues to happen in our environment.   It is beginning to happen on machines that previously had not encountered the behavior.   Submitted the issue to Apple via Bug Reporter this morning.

     

    -R

  • by CL-Sys.Admin,

    CL-Sys.Admin CL-Sys.Admin Oct 30, 2015 10:29 AM in response to _xX_Apple_Xx_
    Level 1 (0 points)
    Oct 30, 2015 10:29 AM in response to _xX_Apple_Xx_

    I have two new MacBook Pro's 1 is running Yosemite the other is running the new El Capitan and both are connected to a microsoft windows domain.

     

    When they're connected to WiFi and go to sleep then when they wake up they will not login, you can enter the password and get the spin object for awhile and then it shakes as if you entered the wrong credentials. 

     

    This even happens with local accounts, if you move away from the wireless signal and have no network then you are able to login just fine.  Once logged in you can then move back into range of your wireless or if you disabled your wireless re-enable it and everything works just fine.   It happens intermittently whether or not you have a display connected.

     

    Has anyone found a solution for this problem yet?

  • by renjithd,

    renjithd renjithd Jan 5, 2016 4:53 AM in response to CL-Sys.Admin
    Level 1 (0 points)
    Jan 5, 2016 4:53 AM in response to CL-Sys.Admin

    I have the same problem, i am new to Mac, and so far did not realize, it has got do with the WIFI though

     

    Thanks

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