HT201836: How to restart your Apple TV
Learn about How to restart your Apple TVQ: my new apple tv unit just stopped working during the latest update. It is as if their is no power to it. I have unplugged for 24 h ... my new apple tv unit just stopped working during the latest update. It is as if their is no power to it. I have unplugged for 24 hours, tried holding menu and down buttons and nothing seems to work. Its dead. What can i do? more
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Helpful answers
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Nov 12, 2014 5:57 PM in response to webs66by Powerserg,Have you managed to resolve this webs66? I had the exact same thing happen to me. On my mac, I have no way of accessing the Apple TV. There is no software on my machine and it is not being recognized by iTunes. When connected to my TV it simply shows a graphic that I need to connect it to iTunes. Is the only way to have it recognized by connecting a microUSB to USB? Will HDMI not work?
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Nov 12, 2014 7:36 PM in response to Powersergby vazandrew,You will need to use a micro USB to connect to iTunes in order to restore the unit.
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Nov 17, 2014 10:57 AM in response to webs66by Powerserg,So I took my AppleTV to the apple store. They were able to restore it through iTunes. Brought it home, and it won't power on. So now I'm trying to connect to it through iTunes, but iTunes does not recognize it.
Any ideas how to access it via iTunes if it's not showing there?
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Nov 17, 2014 3:36 PM in response to Powersergby vazandrew,Did you follow the steps exactly?
Unplug all cables, connect micro USB, if it's a 3rd Gen ATV reconnect power
Make sure to connect directly to computer, not a keyboard port or USB hub. Try a different cable. If applicable check firewall and any security software installed.