obazee

Q: my ipad is connected to wifi but saying no service

my ipad is connected to wifi but saying no service

iPad 2, iOS 8

Posted on Nov 12, 2014 4:39 PM

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Q: my ipad is connected to wifi but saying no service

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  • by joe_7399,

    joe_7399 joe_7399 Nov 14, 2014 7:17 AM in response to obazee
    Community Specialists
    Nov 14, 2014 7:17 AM in response to obazee

    Hi obazee,

     

    Welcome to the Apple Support Communities!

     

    The attached article has a lot of great information for troubleshooting Wi-Fi on your iOS device. Please read over and use the article as a troubleshooting reference.

     

    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support

     

    Unable to access the Internet while connected to Wi-Fi

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

     

     

    Have a great day,

    Joe