rydeshill

Q: reusing rescue email address


I have changed my rescue e:mail address and want to use the old rescue email address for verification purposes but it thinks it is still the rescue address

iPhone 5s

Posted on Sep 5, 2014 7:26 AM

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Q: reusing rescue email address

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  • by Jason L,

    Jason L Jason L Sep 7, 2014 8:31 AM in response to rydeshill
    Community Specialists
    Sep 7, 2014 8:31 AM in response to rydeshill

    Hi rydeshill,

     

    Welcome to Apple Support Communities.

     

    It sounds like you're running into an issue changing the rescue email address used with your Apple ID. The article linked below will walk you through the process of changing the rescue email address.

     

    Manage your Apple ID primary, rescue, alternate, and notification email addresses

    http://support.apple.com/kb/HT5620

    Rescue email address

    A rescue address helps secure your Apple ID account against unauthorized access by someone who gains control of your primary address. If you have a rescue address, it receives all security-related Apple ID email instead of your primary address, including the email needed to reset your password or security questions.

    1. Go to My Apple ID (appleid.apple.com).
    2. Select “Manage your Apple ID” and sign in.
    3. Select “Password and Security” on the left side of the page. You may be asked to answer one or more security questions before continuing. Forgot the answers?
    4. If you see a list of three security questions, your account has the option to use a rescue address.
      • Accounts that have fewer than three questions don't have and don't need a rescue address.
      • Accounts that use two-step verification don't have and don't need a rescue address or security questions.
    5. Add a rescue address:
      • Select Add Email Address, then enter your rescue address. Apple will send a verification email to that address. Didn't receive the email?
      • Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
    6. Edit a rescue address:
      • Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
      • Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
    7. Delete a rescue address: Select Delete next to the address.

     

    I hope this helps.

    -Jason

  • by Bob'smyuncle,

    Bob'smyuncle Bob'smyuncle Nov 16, 2014 10:10 AM in response to Jason L
    Level 1 (0 points)
    Nov 16, 2014 10:10 AM in response to Jason L

    I have the same problem. I've deleted a rescue address, leaving two other addresses as a rescue, and now want to use that address, the deleted rescue address, as my apple id. However, the site keeps saying that it is still a rescue email address and won't allow it.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Nov 16, 2014 10:15 AM in response to Bob'smyuncle
    Level 5 (7,631 points)
    Nov 16, 2014 10:15 AM in response to Bob'smyuncle

    Go to id.apple.com and log in.

    Remove all email addresses except your primary email address.

    Log out, then log back in.

    Go to Password & Security, and add a rescue email address.

  • by Bob'smyuncle,

    Bob'smyuncle Bob'smyuncle Nov 16, 2014 10:30 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Nov 16, 2014 10:30 AM in response to TJBUSMC1973

    I did that. No luck. Even deleted cache and cookies

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Nov 16, 2014 10:36 AM in response to Bob'smyuncle
    Level 5 (7,631 points)
    Nov 16, 2014 10:36 AM in response to Bob'smyuncle

    Then call Apple Support.