HT201349: Add or remove your phone number in iMessage or FaceTime on your iPad, iPod touch, or Mac

Learn about Add or remove your phone number in iMessage or FaceTime on your iPad, iPod touch, or Mac
chandraboth

Q: cannot change phone number in the iMessage and FaceTime

Hi - I have tried many times change the phone number in the FaceTime and iMessage, but nothing work it's appear the wrong phone number. the strange thing was when i sign in my AppleID the phone number appear correctly but when I press continue then it appear to be old wrong number again. Anyone has any idea? please help

iPhone 5s, iOS 8.1

Posted on Nov 13, 2014 8:38 PM

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Q: cannot change phone number in the iMessage and FaceTime

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  • by sterling r,

    sterling r sterling r Nov 16, 2014 6:20 AM in response to chandraboth
    Community Specialists
    Nov 16, 2014 6:20 AM in response to chandraboth

    Hey there Chandra,

     

    If your information keeps reverting to your oold phone number when you are trying to setup iMessage on your phone with a new number, the software may need to be reset. Lets start by quitting all the running apps on the device.

     

    iOS: Force an app to close

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by chandraboth,

    chandraboth chandraboth Nov 16, 2014 9:12 PM in response to sterling r
    Level 1 (2 points)
    Mac OS X
    Nov 16, 2014 9:12 PM in response to sterling r

    Dear Sterling,

     

    I followed your instruction but it is still the same, the old phone number still coming back.

  • by sterling r,

    sterling r sterling r Nov 17, 2014 7:50 AM in response to chandraboth
    Community Specialists
    Nov 17, 2014 7:50 AM in response to chandraboth

    Thank you for the update. Next I would sign out of iMessage and Facetime on your phone:

     

    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support

    On iOS devices, find out which addresses are enabled with FaceTime and iMessage by tapping:

     

    • Settings > Messages > Send & Receive > You can be reached by iMessage at:
    • Settings > FaceTime > You can be reached by FaceTime at:

     

    Then backup and restore your phone with this article to reinstall the iOS back to it and verify that works after a restore.


    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • by Martin Cooper,

    Martin Cooper Martin Cooper Dec 11, 2014 6:43 AM in response to sterling r
    Level 2 (155 points)
    Dec 11, 2014 6:43 AM in response to sterling r

    I tried that . No success. The number to access Messages and FaceTime, is greyed out and wrong.

    The phone number is from an old SIM, now used in my wife's iPhone.

    My Number, in Contacts has been, at times, blank or my landline.

    I just launched Contacts and My Number was correct, then it disappeared. Re-appeared on a re-launch.

     

    I have tried the turn off, Messages and Face Time, restarted, turned on M and FT, and the activation never worked.

     

    BTW, my Apple ID has reverted to my second email in one location, and the original in another. I cannot eliminate or change the second email.

     

    I did a restore in iTunes, but did the Restore from Backup, which I think copied the wrong settings back to my iPhone. I did not want to lose my pictures. Would a New Restore work better?

  • by miladc,

    miladc miladc Feb 12, 2015 11:29 AM in response to Martin Cooper
    Level 1 (11 points)
    Feb 12, 2015 11:29 AM in response to Martin Cooper

    Hi Martin,

     

    I have exactly the same problem. Have you managed to resolve it in the meantime?

     

    Best,

    Milad

  • by alotofissues,

    alotofissues alotofissues Mar 19, 2015 2:46 AM in response to miladc
    Level 1 (0 points)
    Mar 19, 2015 2:46 AM in response to miladc

    I too have the exact same problem. Also changed phone numbers, but cant use the new one. Old one still remains and is greyed out.

    When i try to sign  off and back on, i see my phone number, but when i click on confim and look at the 'send and receive' there is the old phone number.

     

    Why is there no solution for this?!

  • by Tjvd,

    Tjvd Tjvd May 17, 2015 7:50 PM in response to chandraboth
    Level 1 (0 points)
    May 17, 2015 7:50 PM in response to chandraboth

    Ihave the same problem , anyone knows how to fix it?

  • by Dr. Mandeep Brar Mittal,

    Dr. Mandeep Brar Mittal Dr. Mandeep Brar Mittal May 17, 2015 11:50 PM in response to chandraboth
    Level 1 (0 points)
    May 17, 2015 11:50 PM in response to chandraboth

    I also have the same problem... plz tell how to manage ths?

  • by Dejo.A,

    Dejo.A Dejo.A Jun 3, 2015 11:35 PM in response to chandraboth
    Level 1 (0 points)
    Jun 3, 2015 11:35 PM in response to chandraboth

    I have the same problem

    any solution?

  • by Mavita_00,

    Mavita_00 Mavita_00 Dec 30, 2015 2:35 PM in response to Dejo.A
    Level 1 (0 points)
    Dec 30, 2015 2:35 PM in response to Dejo.A

    I have the same problem... Did any one managed to fix this?

  • by kwan_thum,

    kwan_thum kwan_thum Jan 3, 2016 9:21 AM in response to chandraboth
    Level 1 (0 points)
    Jan 3, 2016 9:21 AM in response to chandraboth

    I also get the same problem.

     

    The old one (Iphone 5) old number.

    The new oun (Iphone 6s) new number and use same Apple ID. in iCloud, iMessage and FaceTime can not change to new phone number.

     

    For your information in Thailand. iStudio authorize cannot fix this problem.

    My friend suggest me to use new number to old iphone for reactive the number icloud. now on process because  size of sim card.

     

    maybe i call to service center to ask this problem after new year holiday.

  • by MotherWhaka,

    MotherWhaka MotherWhaka Jan 3, 2016 6:33 PM in response to sterling r
    Level 1 (0 points)
    Jan 3, 2016 6:33 PM in response to sterling r

    Hi sterling,

     

    Please investigate to solve this problem as almost a dozen people have commented and 3500 people have viewed this thread but no solution has been posted.

  • by kwan_thum,

    kwan_thum kwan_thum Jan 4, 2016 7:43 AM in response to MotherWhaka
    Level 1 (0 points)
    Jan 4, 2016 7:43 AM in response to MotherWhaka

    Hello,

    I can solve this problem.

    For sharing my solution. You should be use new sim card (new phone number) to deactivate Facetime and iMessage on your old device (The last device it memory your old number) and activate Facetime and iMessage the old device with new number. It automatic update your phone number in Apple ID.

     

    have a nice day,

    Kwan

  • by MotherWhaka,

    MotherWhaka MotherWhaka Jan 4, 2016 11:35 PM in response to kwan_thum
    Level 1 (0 points)
    Jan 4, 2016 11:35 PM in response to kwan_thum

    Thanks Kwan. There is no "old device". I changed to a different service provider and I now have a new number. The problem is that the OLD NUMBER is stuck in the "Send & Receive" section in iMessage settings. I have made sure the new number is in Settings/Phone, tried resetting network settings, tried resetting the phone, and tried activating iMessage when my OLD SIM card is in the phone. I have also tried contacting my service provider for help but they say the problem is at the application level.

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