Q: Songs are greyed out with a dotted circle next to them and won't sync

Hi Guys, any news if there is an official Apple fix???

I am having the same problem and before using Ifunbox, just wondering if Mr Apple has fixed it??

cheers, Geoff

Another voice to say this worked for me too. Suddenly syncs that took ages happen or simply stalled now happen in seconds.

Hi JHB2001 and others
I just wanted to say I never tried the ifunbox fix but iTunes did start functioning properly for a while, but now it's back to it's old tricks again. Just to be complete I have not updated My iOS to 8.02 as yet. I'm using iOS 8.0 so it's not an 8.0.2 issue.

Thanks all.

Fredy

Signing out and back in to my iMac did the trick.  Thanks, Ron!

Looks like this method is working for me as well. After deleting all purchased items using iFunBox, iTunes was still showing music on my phone. Had to uncheck "Sync Music", sync and uncheck, sync and uncheck 3 or 4 times. Very stubborn. Took a few syncs for all songs to be removed. Test batch of over 700 songs was successful, added 1100 the next time for a total of just under 1900. Only 7 songs did not sync. That I can live with! Thanks Jerrill.

It's interesting to see from the posts that this has been happening for about a year now, so it's not an iOS 8 issue.

I Had the same issue for months now if not over a year. I started to get really annoyed and tried to find the pattern when it happens. To be honest what I found I'm surprised that more people are not complaining. I'm not sure if I cover all cases but I found one pattern that always produces for me those grayed out songs. I buy a song with my iPhone and then next time I synch with my Mac the song disappears from iPhone and when I check it's grayed out. It happens all the time. I actually found another way to fix it. I convert the song to the same format (using script). What happens that the kind of song changes from purchased AAC to aac. Then I have to delete it from library and reimport. I need to do both steps. Doing either one doesn't fix. Can anyone confirm that my pattern to produce those grayed out songs Is not something tgat can be reproduced.

Thank you so much...was having the same problem on a Mac and iTunes, used iFunBox for the Mac, cleared the purchased items folder out like you said and now I can add files again. Thanks

This did NOT work for me to fix the syncing of a few "Tones", but it sure seemed likely that it would... given the backwards nature of the stupid things you have to do to make basic stuff work in iTunes.  Glad this has worked for some.

Still sitting here with stuff that won't sync, but iFunhouse (heh, iFunbox) is s super great free app to look at your file system without jailbreaking.

I've tried doing this but when I click the purchases folder in iFunBox, it's empty?

i-funbox is cool. However, I still have greyed out songs. I must be doing something wrong. I deleted everything in the purchases folder. Signed out, signed in, synced, all that stuff. Still there. What the heck?

Doing all this on a 5s,iOS is to date at 8.0.2 but it was happening before 8 was released.

I downloaded ifunbox for mac and I'm in the raw data files > purchases but I can't delete anything? dragging it to the trash can does nothing and when I hit delete on my keyboard it just takes me back to the raw data files menu....really frustrated. Also, if I'm deleting purchases, am I not also deleting music form my itunes or is are these copies or something?

ifunbox worked for me too, thanks a lot !!

sromna just right click the files in pruchases to delete them

Update from my ifunbox experience:

Delete a file called "StorePurchasesInfo.plist"

Problem solved.

Nice job Jerrill!!! Bump this one back up as it still is a valid fix for syncing issues.

Thanks Jerrill, ifunbox worked for me too! A problem I had for months, solved in minutes.  You're a star!