alycosta

Q: Since upgrading to yosemite, I can't connect to the app store (or icloud).

I have a Macbook air, early 2014.

 

Since upgrading to Yosemite, can't connect to the App Store (Message: Your device or computer could not be verified. Contact support for assistance. ) or to iCloud ( You can’t sign in at this time. Try signing in again.).

 

I have another Macbook air (late 2013)  running mavericks that is connecting without any problem. I can also login in two different iPads (iOS 8), one iPhone (iOS 8) and in icloud.com.

 

Have spent more than one hour with support on the phone. Tried safe boot, login with a different apple id, reseting pram,  running disk utility... No success.

 

I could upgrade to Yosemite 10.10.1 by restarting without the need to insert the apple id, so I am with the latest version running. Still no success.

 

Any ideas ?

 

Many thanks,

 

Alysson

MacBook Air, OS X Yosemite (10.10)

Posted on Nov 18, 2014 6:13 PM

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Q: Since upgrading to yosemite, I can't connect to the app store (or icloud).

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  • by Linc Davis,

    Linc Davis Linc Davis Nov 18, 2014 7:22 PM in response to alycosta
    Level 10 (207,978 points)
    Applications
    Nov 18, 2014 7:22 PM in response to alycosta

    Back up all data before proceeding.

    Step 1

    Triple-click anywhere in the line below on this page to select it:

    /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist

    Right-click or control-click the line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    Log out, log back in, and test. If there's no improvement, continue.

    Step 2

    Reset your computer’s PRAM.

  • by alycosta,

    alycosta alycosta Nov 18, 2014 7:37 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 18, 2014 7:37 PM in response to Linc Davis

    Yes, I had tried that before. Tried again just to be sure. If I do that (deleting the plist file and then reseting the Pram), the computer looses access to the wi-fi card.

     

    Thanks, anyway.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 18, 2014 8:28 PM in response to alycosta
    Level 10 (207,978 points)
    Applications
    Nov 18, 2014 8:28 PM in response to alycosta

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by alycosta,

    alycosta alycosta Nov 18, 2014 9:18 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 18, 2014 9:18 PM in response to Linc Davis

    Here is the log.

     

    19/11/2014 4:15:45.912 pm storeaccountd[279]: ADI: {

        "Cache-Control" = "private, no-cache, no-store, no-transform, must-revalidate, max-age=0";

        "Content-Encoding" = gzip;

        "Content-Length" = 330;

        "Content-Type" = "text/xml; charset=UTF-8";

        Date = "Wed, 19 Nov 2014 05:15:45 GMT";

        Expires = "Wed, 19 Nov 2014 05:15:45 GMT";

        "Set-Cookie" = "Pod=43; version=\"1\"; expires=Fri, 19-Dec-2014 05:15:45 GMT; path=/; domain=.apple.com, itspod=43; version=\"1\"; expires=Fri, 19-Dec-2014 05:15:45 GMT; path=/; domain=.apple.com, mzf_in=432516; version=\"1\"; path=/WebObjects; domain=.apple.com; secure; HttpOnly, mzf_dr=0; version=\"1\"; expires=Thu, 01-Jan-1970 00:00:00 GMT; path=/WebObjects; domain=.apple.com, ns-mzf-inst=179-5-80-157-94-8113-432516-43-st13; version=1; Max-Age=1800; path=/; domain=.apple.com; httponly";

        "apple-timing-app" = "13 ms";

        "edge-control" = "no-store, cache-maxage=0";

        itspod = 43;

        pod = 43;

        "x-apple-application-instance" = 432516;

        "x-apple-application-site" = ST13;

        "x-apple-asset-version" = 0;

        "x-apple-date-generated" = "Wed, 19 Nov 2014 05:15:45 GMT";

        "x-apple-jingle-correlation-key" = NHPLZYJJF4642;

        "x-apple-lokamai-no-cache" = true;

        "x-apple-orig-url" = "https://p43-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/authenticate?guid=";

        "x-apple-request-store-front" = "143460,13";

        "x-apple-translated-wo-url" = "/WebObjects/MZFinance.woa/wa/authenticate?guid=";

        "x-frame-options" = SAMEORIGIN;

        "x-webobjects-loadaverage" = 25;

    }

  • by Linc Davis,

    Linc Davis Linc Davis Nov 18, 2014 9:50 PM in response to alycosta
    Level 10 (207,978 points)
    Applications
    Nov 18, 2014 9:50 PM in response to alycosta

    Back up all data.

    From the menu bar, select

               System Preferences... Network

    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test.

  • by alycosta,

    alycosta alycosta Nov 18, 2014 9:52 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 18, 2014 9:52 PM in response to Linc Davis

    No proxies are selected.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 18, 2014 10:00 PM in response to alycosta
    Level 10 (207,978 points)
    Applications
    Nov 18, 2014 10:00 PM in response to alycosta

    So what did Apple Support tell you? That you could never use iCloud or the App Store again? What was their endpoint?

  • by alycosta,

    alycosta alycosta Nov 18, 2014 10:03 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 18, 2014 10:03 PM in response to Linc Davis

    He basically run out of options and said that I should try going to one App Store. (No time to do that at this point, though, so I thought I would try here to see if anyone had another suggestion).

  • by Linc Davis,

    Linc Davis Linc Davis Nov 18, 2014 10:53 PM in response to alycosta
    Level 10 (207,978 points)
    Applications
    Nov 18, 2014 10:53 PM in response to alycosta

    If you haven't already done so, please connect to a different network, such as a public hotspot, and test. Otherwise, see below.

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by alycosta,

    alycosta alycosta Dec 1, 2014 10:37 PM in response to alycosta
    Level 1 (0 points)
    Dec 1, 2014 10:37 PM in response to alycosta

    This did not work, but thanks.

     

     

    After trying many other things, finally something worked: Just remove the whole "System Configuration" folder from Library/Preferences (after making a backup) and restarting.

     

    ( http://gotoanswer.stanford.edu/yosemite_upgrade_now_this_device_or_computer_coul d_not_be_verified-12506175/ )

  • by katinel,

    katinel katinel Nov 24, 2015 4:54 AM in response to alycosta
    Level 1 (0 points)
    Nov 24, 2015 4:54 AM in response to alycosta

    Alycosta, this worked for me! Thanks for posting!