fcosilvas

Q: incorrect apple id cannot be used to unlock this iphone

after having updated my ios to the latest version, I can not activate my iphone, and shows me the following message

 

incorrect apple id cannot be used to unlock this iphone

iPhone 4, iOS 7.0.3

Posted on Oct 25, 2013 2:21 PM

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Q: incorrect apple id cannot be used to unlock this iphone

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  • by j0ewhite,

    j0ewhite j0ewhite Oct 16, 2014 8:37 AM in response to wira79
    Level 1 (0 points)
    Oct 16, 2014 8:37 AM in response to wira79
    The Apple ID and Password that was Originally used to Activate the iDevice is required

     

    Yeah right. As if I'll remember the password I used to activate the iDevice years ago AND especially YOU don't allow me to use a same password each time.

  • by hanahyorke,

    hanahyorke hanahyorke Nov 20, 2014 3:49 AM in response to fcosilvas
    Level 1 (0 points)
    Nov 20, 2014 3:49 AM in response to fcosilvas

    Hi there,

    I'm not sure if anybody can help me, this is my last effort. I have looked through every thread and found no answers as yet.

    My problem is that a few months ago my phone/laptop/icloud/appleID were hacked.

    I reset my passwords/made new accounts.

    I have recently moved to Dubai (no apple store here) and on purchasing a new sim card and attempting to activate it, i get the message 'Incorrect apple ID, cannot be used to unlock this phone' The problem with this is that i am using my original apple ID (i am the only owner of this phone) and the one it states above to use.

    When logging into icloud.com it states that it must first be set up on my phone to be able to log in.

    I obvioulsy cannot do this and therefore delete the 'find my iphone' application.

    I know this is very very complicated and if you have read this far, i really appreciate it. I have no idea what to do.

    I have tried to use the live chat function but cannot open my sim tray to give the information they ask to start a conversation.

    Can anybody please help me?

     

    Many thanks

  • by wegras,

    wegras wegras Nov 20, 2014 4:18 AM in response to hanahyorke
    Level 6 (15,194 points)
    Wireless
    Nov 20, 2014 4:18 AM in response to hanahyorke
  • by hanahyorke,

    hanahyorke hanahyorke Nov 20, 2014 5:02 AM in response to wegras
    Level 1 (0 points)
    Nov 20, 2014 5:02 AM in response to wegras

    cannot open my sim tray to give the information they ask to start a conversation (live chat)

  • by wegras,

    wegras wegras Nov 20, 2014 5:06 AM in response to hanahyorke
    Level 6 (15,194 points)
    Wireless
    Nov 20, 2014 5:06 AM in response to hanahyorke

    The above link is telephone numbers NOT live Chat

    or work your way through this document

    http://www.apple.com/support/appleid/

  • by hanahyorke,

    hanahyorke hanahyorke Nov 20, 2014 5:26 AM in response to wegras
    Level 1 (0 points)
    Nov 20, 2014 5:26 AM in response to wegras

    I don't have a phone to contact on ahah

    i have also worked through that link previously, is doesn't change that i have a fully working apple ID yet when i try to reactivate my phone, it says that my original apple ID cannot be used.

     

    Thanks though!

  • by wegras,

    wegras wegras Nov 20, 2014 8:56 AM in response to hanahyorke
    Level 6 (15,194 points)
    Wireless
    Nov 20, 2014 8:56 AM in response to hanahyorke

    Which is why you need to find a phone and call the relevant number from the link above .They specifically assist with genuine Apple id issues

    If you can provide enough evidence to satisfy them you are genuinely the original owner ,they can assist

  • by selimfromerzurum,

    selimfromerzurum selimfromerzurum Feb 15, 2015 5:09 PM in response to j0ewhite
    Level 1 (0 points)
    Feb 15, 2015 5:09 PM in response to j0ewhite

    Yes thats just as wegras said. I cant return to my old password.

  • by icloudistheworstthing,

    icloudistheworstthing icloudistheworstthing Apr 1, 2015 8:54 AM in response to hanahyorke
    Level 1 (0 points)
    Apr 1, 2015 8:54 AM in response to hanahyorke

    I bought an at&t contract iphone 4s in 2012 and the contract is two years. In 2013 I stopped using it and bought another iphone 5c with no contract. I never changed my phone number and just activated a new sim card for iphone 5c and left the old sim card in iphone 4s.

     

    Recently I have put a request to unlock my iphone 4s in at&t website because it's already past two years which is the contract length. After being approved I followed instructions from at&t to restore it through itunes in my macbook.

     

    Restoration was finished and the phone restarted itself. Step by step I came to a page asking me to input my apple ID and password. I input the correct ones but it says "incorrect apple id cannot be used to unlock this iphone". Thank you for reading my words till here. Now I'd like to list three key points:

     

    1. I used to come accross icould problems in this iphone 4s. iCould logs out itself and regards my password incorrect when I trie to log in again. I lost all my contacts and photos. Luckily I have a backup in my computer.

     

    2. Before I restored the phone I deleted "Find my iphone" app and turned it off in icloud. And of course at first icould regards my password "incorret". Then I remember I used the same apple id and password in my iphone 5c and I tried turning off it in 5c icloud first and came back to this 4s. This time icloud agrees my password is correct and "Find my iphone" was successfully turned off.

     

    3. This iphone 4s has always been mine and never used by others. I am pretty sure I only have this one email address for my icloud account.

     

    Now can any real genius help me? Or this iphone 4s is just a garbage thanks to stupid icloud.

     

    Thank you.

  • by wegras,

    wegras wegras Apr 1, 2015 9:12 AM in response to icloudistheworstthing
    Level 6 (15,194 points)
    Wireless
    Apr 1, 2015 9:12 AM in response to icloudistheworstthing

    IF you are the Genuine owner from new and only your Apple id has been used with the device then these people can help

    Contact Apple for help with Apple ID account security - Apple Support

     

    Expect a rigorous check

  • by Barzi1,

    Barzi1 Barzi1 Oct 1, 2015 4:49 AM in response to fcosilvas
    Level 1 (0 points)
    Oct 1, 2015 4:49 AM in response to fcosilvas

    I also have this problem.I think the problem is the Apple server.my apple id and password is correct but not accept.

    says:Incorrect Apple ID.   ... cannot be used to unlock this iphone

    Can you find the solution?

  • by Barzi1,

    Barzi1 Barzi1 Oct 1, 2015 5:08 AM in response to wegras
    Level 1 (0 points)
    Oct 1, 2015 5:08 AM in response to wegras

    my apple id and password is correct but not accept.

    says:Incorrect Apple ID.cannot be used to unlock this iohone.

    do you have a solution?

    pls help me

  • by KiltedTim,

    KiltedTim KiltedTim Oct 1, 2015 5:11 AM in response to Barzi1
    Level 9 (56,349 points)
    Mac OS X
    Oct 1, 2015 5:11 AM in response to Barzi1

    That means the phone is activation locked to an ID other than the one you are attempting to use. It's called "Activation Lock".

  • by Barzi1,

    Barzi1 Barzi1 Oct 1, 2015 6:16 AM in response to KiltedTim
    Level 1 (0 points)
    Oct 1, 2015 6:16 AM in response to KiltedTim

    i am sure that is just one knows.

    i have just one Apple

                    one iphone

                    one Apple ID

              and one password

     

    what do i do now?

  • by Arthur.wutt,

    Arthur.wutt Arthur.wutt Dec 13, 2015 10:07 AM in response to fcosilvas
    Level 1 (0 points)
    Dec 13, 2015 10:07 AM in response to fcosilvas

    Is there still no solution to solve the problem??

    I erased my iphone, but when i wanted to turn it on i had already changed the appleid password so I also in trap.

    appleid + old password = wrong password

    appleid + new password = cannot be used to unlock the iphone

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