surya rajfromgranville

Q: Ios 8 call failure in iphone 5

I Am facing call failures in some areas although having full signals in my iphone 5 since updated to ios 8.... Not solve yet till ios 8.1.1.... Plz plz fix this.... I am in real trouble...!!

iPhone 5, iOS 8.1, Since ios8.. Not fix yet till 8.1.1

Posted on Nov 20, 2014 9:42 PM

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Q: Ios 8 call failure in iphone 5

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  • by sterling r,

    sterling r sterling r Nov 23, 2014 9:23 AM in response to surya rajfromgranville
    Community Specialists
    Nov 23, 2014 9:23 AM in response to surya rajfromgranville

    Hey there Surya Raj;

     

    If you are still experiencing dropped calls, I would recommend for you the troubleshooting in the following article to help resolve that, named:

     

    iPhone: Troubleshooting issues making or receiving calls

    Follow the steps below to resolve this issue. Please test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update
        Note: 
        Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap  Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

     

    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by surya rajfromgranville,

    surya rajfromgranville surya rajfromgranville Jan 15, 2015 11:04 PM in response to sterling r
    Level 1 (0 points)
    Jan 15, 2015 11:04 PM in response to sterling r

    HEy thanks 4 ur reply sterling but my bugs are not yet fixed... All the calls are dropped and shows call failure.... When receiving, i was able to talk for about 15-20 seconds and later the call drops down automatically each time... Help me... I think this is ios bugs that need to be fixed... Help help help