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Nov 23, 2014 11:49 AM in response to surya rajfromgranvilleby Matt_M.,Hey surya rajfromgranville,
Thanks for the question. I understand that you are experiencing issues with No Service on your iPhone 5. The following resource provides troubleshooting steps including contacting your carrier to check for network or account issues, and restoring your iPhone with iTunes:
If you see No Service in the status bar of your iPhone or iPad - Apple Support
http://support.apple.com/TS4429
Follow these steps, testing after each.
- Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
- Restart your device.
- Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
- Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
- Update your iPhone to the latest version of iOS.
- Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
- Contact your carrier to check for any network or account issues.
- Restore your iPhone.
Thanks,
Matt M.
