Hallix

Q: iTunes 12 can't locate my music


After upgrading to iTunes 12 it can't locate my music which is on the E drive.   It also shows only about 1200 tracks when I've probably got in excess of 6000. When I look at the info for individual tracks it seem to think they are on the C drive. However, when I look in Preferences/Advanced it does say that my iTunes media is stored under E:\Music which is where they are.

 

It worked fine before the upgrade - any suggestions please.

 

Halli

Posted on Nov 24, 2014 3:43 AM

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Q: iTunes 12 can't locate my music

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  • by turingtest2,

    turingtest2 turingtest2 Nov 24, 2014 3:49 AM in response to Hallix
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    iPod
    Nov 24, 2014 3:49 AM in response to Hallix
  • by Hallix,

    Hallix Hallix Nov 24, 2014 3:56 AM in response to turingtest2
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    Nov 24, 2014 3:56 AM in response to turingtest2

    Sorry but the first  link like its broken.  Do you have another?

    "The page you tried was not found. You may have used an outdated link or may have typed the address (URL) incorrectly."

  • by turingtest2,

    turingtest2 turingtest2 Nov 24, 2014 4:14 AM in response to Hallix
    Level 10 (85,368 points)
    iPod
    Nov 24, 2014 4:14 AM in response to Hallix

    Drat, just missed the edit window. Try this one: Empty/corrupt iTunes library after upgrade/crash.

     

    And now that I check, the others should be these: Make a split library portable and Backup your iTunes for Windows library with SyncToy.

     

    Weird.

     

    tt2

  • by Hallix,

    Hallix Hallix Nov 25, 2014 11:25 AM in response to turingtest2
    Level 1 (0 points)
    Nov 25, 2014 11:25 AM in response to turingtest2

    Thanks I followed your note and got a sizeable proportion of my music back.  There were still about 450 songs that were listed but not found, mainly in compilation albums and it took a lot of hunting to locate them.  There were also a considerable number of tracks and albums I've downloaded in the last two years which were not listed in iTunes but oddly were sitting in the iTunes media/music folder with everything else.  After twenty four hours of looking at what I've bought and then looking for it in the music folder and copying it to iTunes again it looks like most things are back.

     

    Can you remind me what boxes I should tick in Preferences to make sure everything I put in iTunes automatically gets put into the right media  folder?  I've done it before but it look like after upgrades I've lost my settings.

     

    Also,  I've lost a lot of my recent playlists - can you tell me where I can reload them?

     

    Thanks a lot, I'll certainly be following your back-up and split location advice.

  • by turingtest2,

    turingtest2 turingtest2 Nov 25, 2014 12:11 PM in response to Hallix
    Level 10 (85,368 points)
    iPod
    Nov 25, 2014 12:11 PM in response to Hallix

    Under Edit > Preferences > Advanced select Keep... and Copy... That way everything you add to the library should get organized inside the media folder.

     

    Are your lost playlists on an iPod or iOS device? If so I have a script called ImportDevicePlaylists for that. Otherwise starting with an older backup of the library from the Previous iTunes Libraries folder should do it. That said you may find you need to repair some broken links again. Next time try my script FindTracks.

     

    tt2

  • by Hallix,

    Hallix Hallix Nov 25, 2014 4:22 PM in response to turingtest2
    Level 1 (0 points)
    Nov 25, 2014 4:22 PM in response to turingtest2

    Thanks for that but I mistakenly synced my iPod and its lost the missing stuff.  I'll start again from scratch on the missing playlists!

     

    I'm still missing a lot of tracks that are in the ITunesmedia/music folder but not showing in iTunes.  I've started to look for them and drag and drop them into iTunes but noticed that they are being copied in another folder ITunesmedia/music/music.  Have I done something wrong in the Preferences?

     

    I've checked Keep and Copy as you suggested and I've set my iTunes Media location as iTunesmedia\music.  I've got a feeling I should have set it is as iTunesmedia without the last subfolder.   is their any way of correcting this?  I also had clicked on reorganise files under Library in the file menu!

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Nov 25, 2014 4:50 PM in response to Hallix
    Level 10 (85,368 points)
    iPod
    Nov 25, 2014 4:50 PM in response to Hallix

    The media folder under preferences should be ..\iTunes\iTunes Media. Music then falls into the music subfolder. To make sure that everything in the iTunes Media folder is connected to iTunes you can use File > Add Folder to Library > iTunes Media.

     

    tt2

  • by Hallix,

    Hallix Hallix Nov 26, 2014 8:45 AM in response to turingtest2
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    Nov 26, 2014 8:45 AM in response to turingtest2

    All sorted now, thanks a lot.  After I edited the folder in Preferences as you suggested everything then went into the music sub folder.  I dragged and dropped everything in the folder into iTunes and it picked up all the unlisted tracks without duplicating those which were already present, picking up over 1000 which were unlisted.

     

    I found my old playlists on my Sonos system and have spent an enjoyable afternoon reconstructing them, knowing that I've found all my music.  Thanks again.  Now to sort out the back-up.

     

    Just one final point, now that I've got everything the way I want it, how do I create a new library file to save me future grief?

     

    Thanks again.

     

    Hallix

  • by turingtest2,

    turingtest2 turingtest2 Nov 26, 2014 9:03 AM in response to Hallix
    Level 10 (85,368 points)
    iPod
    Nov 26, 2014 9:03 AM in response to Hallix

    See  Backup your iTunes for Windows library with SyncToy to make a complete backup of the library. You can also make a backup of the current .itl file (when iTunes is closed) by copying and pasting to the Previous iTunes Libraries folder.

     

    tt2

  • by Hallix,

    Hallix Hallix Nov 26, 2014 11:04 AM in response to turingtest2
    Level 1 (0 points)
    Nov 26, 2014 11:04 AM in response to turingtest2

    Sorry to labour the point but ituneslibrary.itl in the iTunes folder isn't updating.  My last two files were corrupted and the current file was created in May 2014.

     

    Is it supposed to update automatically and if so, what can I do to make this happen?

     

    Thanks for your patience.

  • by turingtest2,

    turingtest2 turingtest2 Nov 26, 2014 11:46 AM in response to Hallix
    Level 10 (85,368 points)
    iPod
    Nov 26, 2014 11:46 AM in response to Hallix

    Ah, press and hold down shift as you start iTunes. You should get a dialog prompting you to choose or create a library. Click Choose Library... and an file browsing dialog will open. The active library folder can be read from the address bar. Click inside to get the full path. The most recently updated .itl file in that folder is the active one. Once we know where the active library is I can guide you in moving things into the correct location.

     

    tt2

  • by Hallix,

    Hallix Hallix Nov 26, 2014 12:08 PM in response to turingtest2
    Level 1 (0 points)
    Nov 26, 2014 12:08 PM in response to turingtest2

    No its becoming clearer.  The folder the May 2014 file I referred to earlier was in my iTunes folder on the E;Drive where my music is.

     

    After following your instructions this is what I found:-

    the file iTunesLibrary2014-11-24.itl is in the MyMusic\iTunes\Previous iTunes Library folder on the C: drive. Although it says 24 November the properties tag shows it was created and modified earlier today.

    There is also a file iTuneslibrary.itl (with no date) which is in the MyMusic\iTunes folder on the C: drive.  This was created and last modified on 24 November.

     

    Hope this is clear to you

  • by turingtest2,

    turingtest2 turingtest2 Nov 26, 2014 12:56 PM in response to Hallix
    Level 10 (85,368 points)
    iPod
    Nov 26, 2014 12:56 PM in response to Hallix

    OK, in the Previous iTunes Libraries folder you should find the following files:

     

    iTunes Library 2014-11-24.itl

    iTunes Library 2014-11-24.xml

    iTunes Library 2014-11-24 Extras.itdb

    iTunes Library 2014-11-24 Genius.itdb

    sentinel

    and the Album Artwork folder.

     

    These together are your active library files. You can move the inactive files in the main iTunes folder out of the way, then move these into the main iTunes folder, remove the date from each of the files, rename the .xml as iTunes Music Library.xml if your main folder is User's Music\iTunes (or just delete it and iTunes will build the correct file). Finally shift-start iTunes to connect to the file on the correct path.

     

    Alternatively you can take a look at the Make a split library portable tip and work towards making the library completely self-contained and portable on the external drive. If you want a complete set of steps please confirm the location of the media folder given under Edit > Preferences > Advanced.

     

    tt2

  • by Hallix,

    Hallix Hallix Nov 26, 2014 1:34 PM in response to turingtest2
    Level 1 (0 points)
    Nov 26, 2014 1:34 PM in response to turingtest2

    I'd like to make the split library portable if you can help me.

     

    The media folder is E:\Music\iTunes\iTunes Media.

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