Oli2jans

Q: telephone has no reception

My telephone (4S) has no reception

Posted on Nov 22, 2014 1:49 AM

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Q: telephone has no reception

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  • by sterling r,

    sterling r sterling r Nov 24, 2014 12:04 PM in response to Oli2jans
    Community Specialists
    Nov 24, 2014 12:04 PM in response to Oli2jans

    Hello there Oli2jans,

     

    It sounds to me like you are not able to connect to your cellular provider, so you cannot make any calls or use your cellular data. I would use the troubleshooting in the following article:

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

     

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling