Rich of the North

Q: Thunderbolt Display Firmware 1.2 broke the USB inside the display.

So, I've had problems with this working since it came out.

 

I'm running a MBP Retina, 10.0.1 Yosemite.

TB Display (TBD) is on FW 1.2.

 

Just figured out,

 

When the MBP sleeps, then wakes, the USB inside the TBD is dead...no more.

 

Here's the things that won't work:

 

Audio

The ports (USB) on the rear of the TBD.

The Display FaceTime Camera.

 

This also kills the ports on the MBP until the TBD is disconnected...then everything on the MBP is fine.

 

Reconnect TBD, it works fine too...until the MBP sleeps...then it dies.

 

Anyone know how to downgrade firmware?

 

I've also checked the system report, everything is showing "connected" ... and all the firmwares are current.

Thunderbolt Display (27-inch), OS X Yosemite (10.10)

Posted on Nov 18, 2014 7:13 PM

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Q: Thunderbolt Display Firmware 1.2 broke the USB inside the display.

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  • by thealteredi,

    thealteredi thealteredi Nov 22, 2014 4:22 PM in response to Rich of the North
    Level 1 (10 points)
    Nov 22, 2014 4:22 PM in response to Rich of the North

    Think it's a hardware issue after the firmware update. Took it in to Apple and they're going to replace the logic board.

  • by Rich of the North,

    Rich of the North Rich of the North Nov 22, 2014 4:54 PM in response to thealteredi
    Level 1 (10 points)
    Nov 22, 2014 4:54 PM in response to thealteredi

    Same here.  There was rumblings that a firmware 1.3 is in works...

  • by thealteredi,

    thealteredi thealteredi Nov 22, 2014 4:56 PM in response to Rich of the North
    Level 1 (10 points)
    Nov 22, 2014 4:56 PM in response to Rich of the North

    Can't say I'll be in a hurry to install it, if the repair works.

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 24, 2014 11:58 AM in response to thealteredi
    Level 3 (614 points)
    Nov 24, 2014 11:58 AM in response to thealteredi

    Any idea if they would cover the repair if one doesn't have Apple Care, but the issue is a direct result of their firmware? I've hesitated even calling about the problem cause I don't want to get charged, especially since nothing they're going to have me do will do anything!

  • by thealteredi,

    thealteredi thealteredi Nov 24, 2014 3:20 PM in response to Anthony Curcione
    Level 1 (10 points)
    Nov 24, 2014 3:20 PM in response to Anthony Curcione

    Hi Anthony, I've found Apple very good to deal with over this issue. I wasn't charged for the two lengthy support calls I had with them, and they've agreed to replace the logic board in my out-of-warranty Thunderbolt Display at no cost. If you've got the time, it's worth taking it in for service to see what they say. At least you'll get a free diagnosis. In my case the issue isn't a minor annoyance -- it's a major defect introduced by an Apple firmware update that caused an expensive piece of hardware to not work as it was designed to.

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 24, 2014 4:01 PM in response to thealteredi
    Level 3 (614 points)
    Nov 24, 2014 4:01 PM in response to thealteredi

    TThanks. I'll call them tomorrow on this. And I agree it's more than a minor annoyance. My MBP hasn't slept in days so I don't have the issue! The real question is whether or not replacing the logic board fixes the issue or not.

  • by duedate,

    duedate duedate Nov 25, 2014 5:58 AM in response to thealteredi
    Level 1 (0 points)
    Nov 25, 2014 5:58 AM in response to thealteredi

    try to reset your TB display:

     

    http://www.ifans.com/blog/87530/

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 25, 2014 7:40 AM in response to duedate
    Level 3 (614 points)
    Nov 25, 2014 7:40 AM in response to duedate

    Perfect timing.  I was on the hold with Apple when you posted this so I performed the reset as described and then changed my sleep settings to 1 minute and let it sleep.  The senior advisor got on afterwards and we discussed it and he was going to suggest doing this as well.  I had no idea there was a SMC reset for the display!  MBP sure, but not the display.

     

    Anyway, after letting it sleep a few minutes, I was able to bring it back up and no USB issues at all.  All ports worked, FaceTime camera worked, audio worked.  So now I'll give it an extended trial of sleep to see if the display continues to act up or if it's all good.  I'll report back when I have a little more trials.

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 25, 2014 9:03 AM in response to duedate
    Level 3 (614 points)
    Nov 25, 2014 9:03 AM in response to duedate

    Problem is still there after a longer sleep cycle. So reseting the display SMC did nothing. Emailed the senior adviser who was helping me to see what next steps, if any, there are.

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 26, 2014 12:52 PM in response to thealteredi
    Level 3 (614 points)
    Nov 26, 2014 12:52 PM in response to thealteredi

    Took my display to Apple and about all they suggested was to leave feedback on the issue so Apple knows there's an issue with the firmware. Seriously?

     

    THe guy also said that if I wanted to chance a logic board replacement then it would be on my dime and no guarantee it would fix the issue. Needless to say I'm not very happy with Apple right now. I have a $1k paperweight.

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 26, 2014 12:59 PM in response to Anthony Curcione
    Level 3 (614 points)
    Nov 26, 2014 12:59 PM in response to Anthony Curcione

    Wow. To add insult to injury, I can't leave feedback for the display because it isn't listed anywhere on the feedback page!

  • by Rich of the North,

    Rich of the North Rich of the North Nov 27, 2014 7:30 AM in response to Anthony Curcione
    Level 1 (10 points)
    Nov 27, 2014 7:30 AM in response to Anthony Curcione

    Only thing that fixed my display was the replacement of the logic board.  Works great now.  $200 later that is (was just outside applecare expiration...I've had this display since 2011.)

  • by Anthony Curcione,

    Anthony Curcione Anthony Curcione Nov 27, 2014 9:04 AM in response to Rich of the North
    Level 3 (614 points)
    Nov 27, 2014 9:04 AM in response to Rich of the North

    So replacing the board did fix the issue? If that's the case and its a direct result of the firmware upgrade, we shouldn't have to pay to get it fixed. That's ridiculous in my opinion.

  • by Joel W Lovell,

    Joel W Lovell Joel W Lovell Nov 29, 2014 2:47 PM in response to Rich of the North
    Level 1 (0 points)
    Nov 29, 2014 2:47 PM in response to Rich of the North

    None of these steps solved this for me. I'm very annoyed that I have this issue from a firmware update. I ended up spending a lot of time at the apple store and getting a service call started thinking my MBP Retina was at fault. Now I realize that the USB ports problem is the culprit. Not even sure how to get this resolved because my warranty is out on my TBD.

  • by Rich of the North,

    Rich of the North Rich of the North Nov 30, 2014 9:51 AM in response to Joel W Lovell
    Level 1 (10 points)
    Nov 30, 2014 9:51 AM in response to Joel W Lovell

    My TBD's logic board was replaced by apple...  So far no problems...

     

    I was out of AppleCare by 11 days (so by being nice, I got a free logic board).

     

    I only have suggestion to anyone that reads this.

     

    If your display is working--DO NOT UPDATE TO FIRMWARE 1.2!!!!!! 

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