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LawrenceCooper
Level 1 (4 points)
iPhone

Q: iCloud for Windows 4.0.1 update fails to install

I got the recent update to iTunes, but while that installed properly onto my Windows 7 machine, the iCloud update keeps failing to install.

iTunes, Windows 7

Posted on Nov 16, 2014 5:53 PM

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LawrenceCooper

Q: iCloud for Windows 4.0.1 update fails to install

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  • Helpful answers

  • by bobbyb833,

    bobbyb833 bobbyb833 Nov 17, 2014 4:17 PM in response to LawrenceCooper
    Level 1 (0 points)
    Nov 17, 2014 4:17 PM in response to LawrenceCooper

    I have the same problem....so I just gave up....and am waiting for a fix.

  • by nhradriverdave,

    nhradriverdave nhradriverdave Nov 24, 2014 5:20 PM in response to bobbyb833
    Level 1 (0 points)
    Nov 24, 2014 5:20 PM in response to bobbyb833

    I'm having same problem.  Very Frustrating..  Please share any result you get, thanks!  Take care, Dave

  • by l1zdav3,

    l1zdav3 l1zdav3 Nov 25, 2014 1:00 AM in response to nhradriverdave
    Level 1 (0 points)
    Nov 25, 2014 1:00 AM in response to nhradriverdave

    Same here. Doesn't install on Windows 8.1 - neither direct install or via the download option.

  • by jwboehlke,

    jwboehlke jwboehlke Nov 25, 2014 12:12 PM in response to LawrenceCooper
    Level 1 (5 points)
    Nov 25, 2014 12:12 PM in response to LawrenceCooper

    Yup, I am having the problem also. Actually it has been going on since version 4.0. I am about to give up completely on this software.

  • by jwboehlke,Helpful

    jwboehlke jwboehlke Nov 25, 2014 2:47 PM in response to LawrenceCooper
    Level 1 (5 points)
    Nov 25, 2014 2:47 PM in response to LawrenceCooper

    I found and fixed the issue.

     

    There were two versions of iCloud installed on my PC. One 32 bit and one 64 bit version. Must have happened during a prior update attempt. Anyway, I used Revo Uninstaller Pro to clean out both versions and then downloaded the iCloud 4.0.1 version and installed. Everything works fine now.

  • by Tonkagwd,

    Tonkagwd Tonkagwd Dec 1, 2014 1:07 PM in response to LawrenceCooper
    Level 1 (0 points)
    Dec 1, 2014 1:07 PM in response to LawrenceCooper

    I found the Solution of iCloud 4.0.1 not installing correctly. You must go into Program Files/Common Files/Apple/Internet Services and delete the files that are in this folder. Don't worry there will be 2 files that won't delete. Install iCloud again and you shouldn't have any problems installing it now.

  • by McCTom,

    McCTom McCTom Dec 30, 2014 8:31 PM in response to LawrenceCooper
    Level 1 (0 points)
    Dec 30, 2014 8:31 PM in response to LawrenceCooper

    When trying to install iCloud for Windows in Windows v8.1 64 bit I get the error:

    "The installer encountered errors before iCloud Control panel could be configured.  Your system has not been modified.  To try these operations at a later time, please run the installer again"

     

    I have disable the Anti Virus, removed other Apple apps, re booted the system and have tried the installer several time from several sources. THEY ALL FAIL.

     

    Excerpt from Event Viewer;

    Product: iCloud -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action RuniCloudUpgrade, location: C:\Program Files (x86)\Common Files\Apple\Internet Services\, command: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe /upgrade

     

    My stystem does not have a C:\Program Files (x86)\Common Files\Apple\Internet Services floder

  • by Pixeloid63,

    Pixeloid63 Pixeloid63 Jun 18, 2015 7:03 PM in response to Tonkagwd
    Level 1 (0 points)
    Jun 18, 2015 7:03 PM in response to Tonkagwd

    Thanks Tonkagwd. I'd tried re-naming the iCloud.exe in that folder suspecting it was a 32bit program issue, but no go. Deleting all of the files (didn't have the two that wouldn't delete issue) then re-installing (using the latest version - i.e. 64bit) worked.

  • by ricelt3,

    ricelt3 ricelt3 Aug 15, 2015 12:40 PM in response to Tonkagwd
    Level 1 (0 points)
    Aug 15, 2015 12:40 PM in response to Tonkagwd

    Eureka!

    The "Tonkagwd" fix below worked except – I had to also go into Program Files (x86)/Common Files/Apple/Internet Services and delete all the files in this folder. They all deleted. I installed iCloud again and it did install. There were several restarts required and I was also then prompted to repair the installation before it would work. Go to Control Panel/Programs and Features. Select iCloud and click on Change and select Repair.

    Thanks Tonkagwd!

     

    TonkagwdDec 1, 2014 1:07 PM
    Re: iCloud for Windows 4.0.1 update fails to install in response to LawrenceCooper

    I found the Solution of iCloud 4.0.1 not installing correctly. You must go into Program Files/Common Files/Apple/Internet Services and delete the files that are in this folder. Don't worry there will be 2 files that won't delete. Install iCloud again and you shouldn't have any problems installing it now.