Moakle
Level 1 (9 points)
Desktops

Q: itunes is currently unavailable

My Apple TV 3 has been playing up for a few days, possibly since the latest update - not sure.

 

Basically, i can no longer play any purchased TV/movies or iTunes Match music via the Apple TV (still fine via my other Apple devices - Mac, iPad 2, iPhone 4S) and the following message appears, accompanied with a black screen and yellow triangle "iTunes is currently unavailable. Try again later."

 

I've searched the forms boards and found a bunch of possible solutions that haven't worked: reset and/or restart Apple TV, Sign out and back in to iTunes on both the Apple TV and my Mac, switched Dolby Digital from Auto, On and Off - nothing has worked.

 

Could this be an Apple server authentication issue? On purchased movies and TV, it's at the authentication stage that things seem to stop.

 

Any help/advice would be hugely appreciated. Right now, iTunes Match and Apple TV aren't doing the job I paid for.

Posted on Nov 21, 2014 3:33 AM

by AmIStillaBeliever?,Solvedanswer
AmIStillaBeliever? AmIStillaBeliever?
Level 1 (10 points)
A:

Hey Whizzo

 

This may help:

 

1 Go to Settings/Airplay

2 Check option "Play from iTunes in the Cloud". Switch from Auto to Off

 

You should now be able to stream iTunes purchased music and iTunes Match music from your iPad to Apple TV as a fix until Apple find a solution to the Apple TV issue. With the iTunes in the Cloud option switchex to Auto, your iPad will hand over responsibility for fetching music from the cloud to your Apple TV. So you're back to the same situation as asking Apple TV yourself to play the song.

Posted on Nov 26, 2014 1:43 AM

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Moakle

Q: itunes is currently unavailable

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  • by missjane6,

    missjane6 missjane6 Nov 25, 2014 4:45 PM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 4:45 PM in response to Moakle

    I too am having the same problem. my connection works with everything else in the house. I am currently downloading to my computer and then watching it on apple tv via what is stored on my computer. I can't purchase or download directly from the apple tv.

  • by Dee0408,

    Dee0408 Dee0408 Nov 25, 2014 4:47 PM in response to mart30lon
    Level 1 (0 points)
    Nov 25, 2014 4:47 PM in response to mart30lon

    I have been having this problem for just under a week now. Maybe since the last update. I've tried: turning off n taking cables out, restarting, resetting and restoring Apple tv. I've tried restarting my network. All my other laptops, PCs and Apple gadgets work fine. I can watch and listen to all my films/music on everything except Apple tv!  It is extremely annoying when I've bought 96 films n can't watch them on my TV.

     

    Can can anyone suggest anything that I haven't tried yet please?

     

    thanx D

  • by evanfrombellbrook,

    evanfrombellbrook evanfrombellbrook Nov 25, 2014 5:04 PM in response to Dee0408
    Level 1 (0 points)
    Nov 25, 2014 5:04 PM in response to Dee0408

    It appears to be a problem with Apple so there is nothing you can do. As a work around you can download your purchases to a computer running iTunes and then stream to your appletv using Home Share. It's a hassle but it does work.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 25, 2014 5:09 PM in response to Dee0408
    Level 10 (104,380 points)
    Apple TV
    Nov 25, 2014 5:09 PM in response to Dee0408

    I Don't know if anyone has tried taking their Apple TV to another location to try or seeing if they can play their purchases on someone else's Apple TV or at an Apple Store.

  • by missjane6,

    missjane6 missjane6 Nov 25, 2014 5:11 PM in response to Winston Churchill
    Level 1 (0 points)
    Nov 25, 2014 5:11 PM in response to Winston Churchill

    now that's an effort

  • by ChicagoDevGuy,

    ChicagoDevGuy ChicagoDevGuy Nov 25, 2014 5:18 PM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 5:18 PM in response to Moakle

    Having the same problem here just outside of Chicago - same timing as everyone else. Purchased Guardians of the Galaxy last night, the iTunes Extras work fine but the movie will not play. Stops just after "authorizing" and says "itunes is currently unavailable. try again later." No other saved cloud movies work - same behavior.

  • by evanfrombellbrook,

    evanfrombellbrook evanfrombellbrook Nov 25, 2014 5:36 PM in response to Winston Churchill
    Level 1 (0 points)
    Nov 25, 2014 5:36 PM in response to Winston Churchill

    I tried connecting my AppleTV to another wifi network using my iPhone personal hotspot as the router. Still had the same problem.

  • by 12nick123454321,

    12nick123454321 12nick123454321 Nov 25, 2014 5:38 PM in response to evanfrombellbrook
    Level 1 (0 points)
    Nov 25, 2014 5:38 PM in response to evanfrombellbrook

    My purchased iTunes is working again ! All three of my Apple TVs are operating as they should.

  • by Chipmunksdad,

    Chipmunksdad Chipmunksdad Nov 25, 2014 5:55 PM in response to Winston Churchill
    Level 1 (0 points)
    Nov 25, 2014 5:55 PM in response to Winston Churchill

    Apple has admitted its an account problem.  What your suggesting is an ISP problem.  We know that's not the problem because everything works just fine on iPads and PCs on the same network.

  • by Gally2m,

    Gally2m Gally2m Nov 25, 2014 7:22 PM in response to Moakle
    Level 1 (0 points)
    Nov 25, 2014 7:22 PM in response to Moakle

    Just got off the phone with apple and its a company wide problem.  They are working on fixing it, but there is no fix yet and they don't know when they will have a fix for it.....

  • by whizzo,

    whizzo whizzo Nov 25, 2014 8:42 PM in response to Gally2m
    Level 1 (23 points)
    Apple Music
    Nov 25, 2014 8:42 PM in response to Gally2m

    Tried to Airplay content from iPad to Apple TV but ran into the same issue. Will try the Home Sharing option later. What a pain.

  • by juicy_jones,

    juicy_jones juicy_jones Nov 25, 2014 9:42 PM in response to Chipmunksdad
    Level 1 (0 points)
    Nov 25, 2014 9:42 PM in response to Chipmunksdad

    Reset settings, restored, reset router, used phone as hotspot, airplanes from MBP, iPad, and iPhone. Every new update brings more issues these days. Where's Scott Forestall when you need him?

  • by jeanpaulcozzatti,

    jeanpaulcozzatti jeanpaulcozzatti Nov 26, 2014 12:11 AM in response to Moakle
    Level 1 (0 points)
    Nov 26, 2014 12:11 AM in response to Moakle

    yes. same thing. i've tried resetting, restarting, etc...it's apple, it started after i took the latest update.

    they're definitely doing a poor job of communicating/acknowledging the issue.

    they need to ship a patch asap...after all it's thanksgiving...they're missing some good revenue opportunities here.

  • by AmIStillaBeliever?,Solvedanswer

    AmIStillaBeliever? AmIStillaBeliever? Nov 26, 2014 1:43 AM in response to whizzo
    Level 1 (10 points)
    Nov 26, 2014 1:43 AM in response to whizzo

    Hey Whizzo

     

    This may help:

     

    1 Go to Settings/Airplay

    2 Check option "Play from iTunes in the Cloud". Switch from Auto to Off

     

    You should now be able to stream iTunes purchased music and iTunes Match music from your iPad to Apple TV as a fix until Apple find a solution to the Apple TV issue. With the iTunes in the Cloud option switchex to Auto, your iPad will hand over responsibility for fetching music from the cloud to your Apple TV. So you're back to the same situation as asking Apple TV yourself to play the song.

  • by Moakle,

    Moakle Moakle Nov 26, 2014 2:22 AM in response to AmIStillaBeliever?
    Level 1 (9 points)
    Desktops
    Nov 26, 2014 2:22 AM in response to AmIStillaBeliever?

    great solution to music problems  Home sharing still works too so you could go for that via your  computer

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