Q: itunes is currently unavailable

I dont even think the team is in the office to push out an update. i think they're back next week. I remember getting an email about it to my developer email

Excellent suggestion on iPad settings. I'll give that a try next. But Home Sharing from the computer works as well. Just would rather it work via Apple TV - so much for the "one-box" solution, at least for now. I also remember the Netflix degraded streaming fiasco, and not fondly.

Note that using Airplay is a work-around, not a solution.  This problem still exists.  I just got off the phone with Apple's ATV support.  They are still working the root issue and hope to have it solved soon.  Everyone who has been reporting this issue for the past several days should note that they didn't realize this "iTunes unavailable" was an issue until they got a lot of calls on it and didn't start working the problem 'til Monday.  So, in the future, we need to call and call often to be heard.  Neither my reporting the problem via the online chat service or this conversation on the Apple site was enough to initiate anyone looking into the issue earlier than Monday.  We need to make sure issues get routed up the chain to those who can fix the problem.  Years ago, the folks at Apple would monitor these message boards, offer solutions and take necessary actions to rectify problems quickly.  They would also update the Apple System Status board letting us all know they recognized a problem existed and were working the issue.  Apparently, now we need to be louder when we experience an issue.  I encourage everyone to make the call to Apple Support.  Let them know how serious the issue is otherwise it will be treated as a low level hiccup in the system.  In all my years of being an Apple customer, I have never seen an issue of this scale go on for this long.  ... and just when I was trusting Apple to store my content in their cloud...

Yet http://www.apple.com/support/systemstatus/ still shows nothing...

The issue is with the apple tvs and Apple does know about and the engineers are working on it. Lots and lots of calls about iTunes being unavailable on apple tv only.

Hope this helps

Chipmunksdad wrote:

 

Apple has admitted its an account problem.  What your suggesting is an ISP problem.  We know that's not the problem because everything works just fine on iPads and PCs on the same network.

Could you point me to that statement from Apple, please.

Same issue... but its been a full week now.  I'm not sure when and how it started... whether it was the software update or adding another person to my family sharing, but it is an inconvenience.  I just purchased a bunch of movies and music and cannot watch it.   I know airplay is an option NOT a solution... but I want my stuff to work. 

My airplay has been playing from both the iPhone and iPad, but I was hoping your trick might solve it for the direct iTunes play.  It didn't, we are still on the holding pattern of "iTunes unavailable at this time" 

Does anyone have any news on how long or if iTunes has even put out a statement?  We run a very active Yoga Studio and Therapy Centre and rely on the music in our library for all our classes.  It's not just an inconvenience to not have the personal iTunes, it's affecting our business practices at this point... 

iTunes is not the issue. The issue is with the apple tvs.

Hope that helps

It's disappointing that Apple has not officially acknowledged this issue in all threads where this discussion is happening. I know individuals have contacted them and been told that a fix is underway, but the lack of a general announcement gives the impression that they dont realise the significance to a growing number of customers.

If anyone from Apple is watching, please visit these discussions and tell us what you are working on. As far as I can tell, this is affecting plenty of Apple TV users, who've all been encouraged to trust the cloud for purchased content. That trust in cloud purchased products, and in Apple itself, is being eroded day-by-day while there is no response.

juicy_jones wrote:

 

I dont even think the team is in the office to push out an update. i think they're back next week. I remember getting an email about it to my developer email

There's always someone on pager duty, even when most are on vacation.

It's great to learn that I am not the only one screaming at my Apple TV box.

I discovered that my wife's Apple ID worked fine with the Apple TV box, so I set up family sharing and I am now able to watch my content using her Apple ID.

Hopefully this little trick will help someone out while Apple Sprint to produce an update that fixes this Apple TV bug.

Winston Churchill wrote:

 

Chipmunksdad wrote:

 

Apple has admitted its an account problem.  What your suggesting is an ISP problem.  We know that's not the problem because everything works just fine on iPads and PCs on the same network.

Could you point me to that statement from Apple, please.

It wasn't public, but from people calling in.  I just called in and was told that the issue appeared last Thursday, affects a small number of people, people are actively working on it, and a fix is "coming very soon" but no ETA could be given (hadn't been passed down).  The issue is known to follow specific accounts, not specific devices (neither of my ATVs will stream on my account, even after resets and full restores).

So, sadly, the answer is to sit tight and wait.  However, you can always call in (or schedule a call back) and voice your situation so you're "voting" on the issue and they know how widespread it is.  I didn't have to pay to complain about this and get the above information, FWIW, so there's no harm in it.

Just got off the phone with Apple, same issue and BS rhetoric. I told them the bar was set higher with Apple. People expect more.Funny how their services page says the ATV servers are up and running. Lame.

I was told this by Apple Tech support.  Specifically it's a backend authorization problem.  Good enough for you?