TS3406: iPhone: Troubleshooting issues making or receiving calls

Learn about iPhone: Troubleshooting issues making or receiving calls
lorifromfla

Q: incoming calls ring on multiple phone numbers

After getting the iphone 6, incoming calls simultaneously ring on my kids' phones that are also on my account. How do I stop this from happening?

iPhone 6, iOS 8

Posted on Sep 28, 2014 5:20 PM

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Q: incoming calls ring on multiple phone numbers

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  • by ssschmidt,Helpful

    ssschmidt ssschmidt Sep 28, 2014 5:22 PM in response to lorifromfla
    Level 5 (4,793 points)
    Sep 28, 2014 5:22 PM in response to lorifromfla

    Settings, Face Time, iPhone Cellular calls to Off on their phones.  You should also consider getting them their own appleID's for iCloud before they erase your contacts.

  • by RitterB,Helpful

    RitterB RitterB Oct 16, 2014 11:09 AM in response to ssschmidt
    Level 1 (15 points)
    Oct 16, 2014 11:09 AM in response to ssschmidt

    I have this same issue between my iPhones (5S and 5C), but they are legitimate phones with their own numbers, so ssschmidt's reply doesn't help with that.

  • by Cowes33,

    Cowes33 Cowes33 Oct 17, 2014 6:58 AM in response to lorifromfla
    Level 1 (0 points)
    Oct 17, 2014 6:58 AM in response to lorifromfla

    Hi Lorifromla and ssschmidt

     

    I have the same problem, 2 x iPhone 5 with their own vodafone numbers and apple ids. However for a long time we have used my appleid (iCloud) on all devices so we have shared calendar and contacts.  We have separate email accounts.  This has worked fine up until now.


    Since upgrade to IOS8 they now both ring simultaneously when either is dialled.

     

    I will try the FaceTime suggestion but if anyone else either experiences this problem or has a fix it would be welcome.

  • by RitterB,Helpful

    RitterB RitterB Oct 17, 2014 7:12 AM in response to RitterB
    Level 1 (15 points)
    Oct 17, 2014 7:12 AM in response to RitterB

    I think I finally found the solution:  Settings -> General -> Handoff & Suggested Apps, then turn off Handoff.

     

    Apple should have made it default to off (and certainly explained Handoff better).

  • by Sanna G,

    Sanna G Sanna G Oct 23, 2014 5:27 AM in response to Cowes33
    Level 1 (0 points)
    Oct 23, 2014 5:27 AM in response to Cowes33

    I have had this problem aswell both on sms and calls since update 8.  But as i turned off FaceTime (Settings>FaceTime> and turn off on both/all phones) and the Handoff setting turned off as described above.

    GL

  • by Sanna G,

    Sanna G Sanna G Oct 23, 2014 5:30 AM in response to RitterB
    Level 1 (0 points)
    Oct 23, 2014 5:30 AM in response to RitterB

    Do you have same apple id on both phones? I also had different numbers but same apple id but this helped me. Also had the same with text msg

  • by BZer,

    BZer BZer Nov 26, 2014 4:56 PM in response to Sanna G
    Level 1 (0 points)
    Nov 26, 2014 4:56 PM in response to Sanna G

    I have a question for everyone. When does this happen? Is everyone in the same house, or the same location? OK...guess that was two questions. Might as well make it a couple more.....   Did this same issue occur to anyone before the iOS 8.x.x update, or moving to a new iOS device?

     

    I have friends that this is happening to and I've looked everywhere posted above, but the only time that this occurs is when they are in the same house. If I call person A while person B is in a different geographical location on caller A's phone will ring. They are also on the same wireless carrier.

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Nov 26, 2014 9:50 PM in response to BZer
    Level 8 (43,755 points)
    iPhone
    Nov 26, 2014 9:50 PM in response to BZer

    It happens across devices using the same Apple ID, it is not location based (though the devices also have to be in close proximity for it to work).

     

    It did not happen before the iOS 8 update because it is a new feature introduced in iOS 8: https://www.apple.com/ios/whats-new/continuity/.

  • by BZer,

    BZer BZer Nov 27, 2014 2:47 AM in response to stevejobsfan0123
    Level 1 (0 points)
    Nov 27, 2014 2:47 AM in response to stevejobsfan0123

    I understand the continuity feature in iOS 8.....the problem is one of the devices is still on iOS 7

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Nov 27, 2014 8:59 AM in response to BZer
    Level 8 (43,755 points)
    iPhone
    Nov 27, 2014 8:59 AM in response to BZer

    Then the caller probably placed a FaceTime Audio call, not a regular phone call.

     

    Are you positive the device in question is running iOS 7? Settings > General > About > Version.

  • by mtacconelli,Helpful

    mtacconelli mtacconelli Nov 28, 2014 3:15 PM in response to lorifromfla
    Level 1 (5 points)
    Nov 28, 2014 3:15 PM in response to lorifromfla

    I had the same problem with my kids phone, since we are using the same AppleID for iCloud on both devices. You can change AppleID on each phone to eliminate this problem.  Or...

     

    Go to Settings > FaceTime, Turn off the iPhone Cellular Calls option.

     

    This allows all other app functions to work on each person's phone (i.e. FaceTime, Handoff, etc.).

     

    Hope this helps others.

  • by BZer,

    BZer BZer Dec 1, 2014 10:30 AM in response to stevejobsfan0123
    Level 1 (0 points)
    Dec 1, 2014 10:30 AM in response to stevejobsfan0123

    Yes, absolutely sure one is running iOS 7 and the other iOS 8.x.

     

    I'm doing some additional testing. FaceTime isnt setup on either device ...

  • by Mobeatsexprience ,

    Mobeatsexprience Mobeatsexprience Dec 27, 2014 12:16 PM in response to lorifromfla
    Level 1 (0 points)
    Dec 27, 2014 12:16 PM in response to lorifromfla

    Go to Settings>facetime> untick iPhone cellular calls.

     

    You're welcome.

  • by Valley1,

    Valley1 Valley1 Dec 30, 2014 4:24 PM in response to lorifromfla
    Level 1 (0 points)
    Dec 30, 2014 4:24 PM in response to lorifromfla

    I Just gave my daughter her own Apple ID but I manage the password and account.  That way there's no possibility of altering data on each device.

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