Moakle

Q: itunes is currently unavailable

My Apple TV 3 has been playing up for a few days, possibly since the latest update - not sure.

 

Basically, i can no longer play any purchased TV/movies or iTunes Match music via the Apple TV (still fine via my other Apple devices - Mac, iPad 2, iPhone 4S) and the following message appears, accompanied with a black screen and yellow triangle "iTunes is currently unavailable. Try again later."

 

I've searched the forms boards and found a bunch of possible solutions that haven't worked: reset and/or restart Apple TV, Sign out and back in to iTunes on both the Apple TV and my Mac, switched Dolby Digital from Auto, On and Off - nothing has worked.

 

Could this be an Apple server authentication issue? On purchased movies and TV, it's at the authentication stage that things seem to stop.

 

Any help/advice would be hugely appreciated. Right now, iTunes Match and Apple TV aren't doing the job I paid for.

Posted on Nov 21, 2014 3:33 AM

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Q: itunes is currently unavailable

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  • by HESW,

    HESW HESW Nov 27, 2014 9:07 AM in response to Moakle
    Level 1 (0 points)
    Nov 27, 2014 9:07 AM in response to Moakle

    I am based in Brazil, and am having exactly the same problem for 2 or 3 days.

     

    Incredibly frustrating, I have reset Apple TV, reset my router, restored the whole thing again and the message is always the same, ITunes store unavailable, please try again later.

     

    There is no problem at all with my internet connection, I can watch all the other content via apple TV such as Netflix, but can't use iTunes store!

     

    Incredible that this problem seems so massively widespread, in the US, UK and even down here in Brazil, and yet Apple does absolutely nothing to fix this issue.

  • by Lissa466,

    Lissa466 Lissa466 Nov 27, 2014 9:48 AM in response to Moakle
    Level 1 (0 points)
    Nov 27, 2014 9:48 AM in response to Moakle

    I tried that and it still won't work.

  • by Kreeger,

    Kreeger Kreeger Nov 27, 2014 9:52 AM in response to Moakle
    Level 1 (0 points)
    Nov 27, 2014 9:52 AM in response to Moakle

    Add a multi Apple tv user from Ohio to the affected and annoyed list.  Was thinking about buying another one and am now having second thoughts.

     

    MIke

    ps I don't want to have to sign in as someone else to get my stuff to work. I purchased the content. I want to be able to see the content.

  • by lynnally,

    lynnally lynnally Nov 27, 2014 10:25 AM in response to Kreeger
    Level 1 (0 points)
    Nov 27, 2014 10:25 AM in response to Kreeger

    It's a workaround until the issue is fixed and allows you to watch your purchased content.  I'm just as unhappy with Apple TV as you are.  I wouldn't buy another.  I'd go with a Roku 3 instead which gets high marks at CNET.COM, comparison to Apple TV here:  http://www.cnet.com/products/apple-tv/

  • by hunter1970,

    hunter1970 hunter1970 Nov 27, 2014 11:40 AM in response to lynnally
    Level 1 (0 points)
    Nov 27, 2014 11:40 AM in response to lynnally

    Amsterdam- Netherlands: i have the same problems here, even more than that: Apple TV refuses to play my music library in iTunes Match. It shows the same message that ITunes isn't available. The strange part is that Apple TV does show the contents of my music library. On my iPad and iPhone I can access and play my music via iTunes Match without any problems, though that changes when I try to Airplay it to my Apple TV. The music stops immediatally after switching to Airplay. Does anyone experienced the same?

  • by vanishing.point,

    vanishing.point vanishing.point Nov 27, 2014 12:45 PM in response to Wintherz
    Level 1 (0 points)
    Nov 27, 2014 12:45 PM in response to Wintherz

    Same problem as everyone has reported, same troubleshooting steps taken from A to Z (several times) to no avail. Still get the "iTunes is currently unavailable. Try again later" message and can't access iTunes purchases stored in the cloud. THIS is why customers are reluctant to trust purchases stored out of their reach in the cloud.

     

    It genuinely grieves me to see Apple well on its way to becoming the new Microsoft. Any company can esperience glitches, but like their role model in Redmond, Washington, Apple's silence and failure to even acknowledge that there's a problem is more infuriating that not being able to access the content I've purchased.

  • by hunter1970,

    hunter1970 hunter1970 Nov 27, 2014 12:59 PM in response to vanishing.point
    Level 1 (0 points)
    Nov 27, 2014 12:59 PM in response to vanishing.point

    That is exactly how I look at the whole matter, in other words: I feel the same....it's frustrating and doubtful that Apple hasn't acknowledged the problems officially. I think that's a bloody shame....

  • by iiihmb,

    iiihmb iiihmb Nov 27, 2014 4:14 PM in response to hunter1970
    Level 1 (0 points)
    Nov 27, 2014 4:14 PM in response to hunter1970

    Same problem here in Naples, Fl Was not showing netflix either but fixed that with a router reset. Starting to think about Amazon

  • by Matthew Thomas4,

    Matthew Thomas4 Matthew Thomas4 Nov 27, 2014 7:22 PM in response to Moakle
    Level 2 (425 points)
    Nov 27, 2014 7:22 PM in response to Moakle

    I have the same problem.   Last night I had several guests over for a party, and we basically gave up on it playing our just-purchased movie (Guardians of the Galaxy).  All of our party guests sat for nearly an hour in our home theater while I tinkered and cycled through the various and mostly useless web advice on the issue.   I know my guests will think twice next time they consider buying into an Apple system having seen how "in the dark" I was on this issue.  My apple id dates back to day one of mac.com so that might play a role in the authentication error since the Apple TV interface keeps changing my login apple ID to the mac.com one rather than the more recent iCloud.com or me.com iteration.

  • by Johnkenn22,

    Johnkenn22 Johnkenn22 Nov 27, 2014 7:27 PM in response to Moakle
    Level 1 (0 points)
    Nov 27, 2014 7:27 PM in response to Moakle

    This is freaking ridiculous. Come on, Apple, get you crap together.

  • by Jheasley2,

    Jheasley2 Jheasley2 Nov 27, 2014 7:43 PM in response to Moakle
    Level 1 (0 points)
    Nov 27, 2014 7:43 PM in response to Moakle

    This is not a solution.  Apple is apparently having major network issues that have not yet been resolved.  The only way that I have been able to play my movies/TV content is to download it to my Mac and then use home sharing to play the downloaded content.  Netflix and other streaming services seem to be working, however.  Nice of Apple to let us know they were having a problem without having search for it.  Way to go Apple.

  • by virg,

    virg virg Nov 27, 2014 9:12 PM in response to Moakle
    Level 2 (380 points)
    Nov 27, 2014 9:12 PM in response to Moakle

    Here's what worked for me:

    Go to "Settings>iTunes Store>Apple IDs>Signout"

    Then sign out, then sign back in with your same old ID and password.

     

    Obviously in my case ATV lost track with authenticating my purchased TV programs and movies and could no tie me to the iTunes Store purchases.

     

    Never can figure how this happens, but I sure think it has to do with updating software.

     

    Hope this helps....virg

  • by Chipmunksdad,

    Chipmunksdad Chipmunksdad Nov 27, 2014 10:11 PM in response to iiihmb
    Level 1 (0 points)
    Nov 27, 2014 10:11 PM in response to iiihmb

    Wait and see if Amazon links up with Disney and Ultraviolet.  They are talking to both about linking up the way Vudu has.  if Amazon does what they did with music, you could wind up with digital copies of everything you ever bought from them.  If they don't, Vudu might be the way to go.

  • by Rahoo,

    Rahoo Rahoo Nov 28, 2014 2:30 AM in response to Chipmunksdad
    Level 1 (0 points)
    Nov 28, 2014 2:30 AM in response to Chipmunksdad

    At last, an acknowledgement from Apple.

     

     

    Thanks for choosing Apple.

    Dear XXX,

     

     

    Welcome to iTunes Store Customer Support. I am XXX. Please accept my apologies for the delay in responding to your email. This is certainly not the customary time for a response and your understanding is greatly appreciated.

     

     

    After reading your email, I comprehend that you are unable to access the iTunes Store on your Apple TV. I apologize for any inconvenience caused. I will assist you in this regard.

     

     

    XXX, I would like to inform you that,  Apple is aware of this issue as most of our loyal customers like you have reported it. Please be assured that Apple is currently working toward a resolution for this issue. You will receive an email after this matter has been investigated and further information is available.

     

     

    Thank you for your patience and understanding in this matter. Apple wants your iTunes experience to be as enjoyable as possible.

     

     

    Have a nice day!

     

     

    Sincerely,

  • by d_a_n1979,

    d_a_n1979 d_a_n1979 Nov 28, 2014 6:45 AM in response to Rahoo
    Level 1 (14 points)
    Nov 28, 2014 6:45 AM in response to Rahoo

    Still down here in Lancashire, UK

     

    I've been unable to access any of my content whether it be movies, TV programmes or music via iTunes Match on my ATV3

     

    I am able to download what I want to watch to my 2012 Mac Mini and then play it via the home sharing facility that way but it's not what I should be expected to do; we're all in the same boat!

     

    Still no answer from Apple re this; we're all still down and unable to stream our purchases...

     

    I wonder when Apple will pull their finger out and get this sorted?!

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