HT203585: FaceTime for Mac: Troubleshooting FaceTime

Learn about FaceTime for Mac: Troubleshooting FaceTime
cscox95051

Q: No Camera Available

Since my last upgrade, every time I try to use FaceTime on my mid-2013 MacBook Air 11", it tells me that there is "no camera available". The camera always worked perfectly well before. The camera also doesn't work with PhotoBooth or anything else anymore.

 

Does anyone have an idea of how to get the camera working again?  Seems like it started after upgrading to Yosemite.

 

TIA

MacBook Air, OS X Yosemite (10.10.1)

Posted on Nov 28, 2014 12:48 AM

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Q: No Camera Available

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  • by bramfrommaastricht,

    bramfrommaastricht bramfrommaastricht Nov 28, 2014 1:22 AM in response to cscox95051
    Level 1 (105 points)
    Nov 28, 2014 1:22 AM in response to cscox95051

    Hello!

     

    Please let us know the result of the following:

     

    1/ Click on Spotlight (the magnifying glass in the top right corner of the screen)

    2/ Enter the word: system. System Information should be a top result. Open this app.

     

    3/ Once there, find camera in the left column. Is there any information about your camera there?

    For example: UVC Camera VendorID_1452 ProductID_34050

  • by EZ Jim,

    EZ Jim EZ Jim Nov 28, 2014 8:00 AM in response to cscox95051
    Level 7 (22,547 points)
    Nov 28, 2014 8:00 AM in response to cscox95051

    Some things that have helped some other 10.10 users here: http://discussions.apple.com/thread/6611178

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.10.1

  • by cscox95051,

    cscox95051 cscox95051 Nov 30, 2014 8:45 AM in response to EZ Jim
    Level 1 (4 points)
    Peripherals
    Nov 30, 2014 8:45 AM in response to EZ Jim

    I have done the SMC reset twice now.  It hasn't helped. Still the same problem.

     

    Checked the System Report, and under Hardware->Camera it reports "No video capture devices were found." Clearly this is not the case though, since the camera is built in. The camera does not seem to work with any of the other apps I have tried either (FT, PB, Skype...)

     

    Very frustrating and disappointing...

  • by EZ Jim,

    EZ Jim EZ Jim Nov 30, 2014 9:17 AM in response to cscox95051
    Level 7 (22,547 points)
    Nov 30, 2014 9:17 AM in response to cscox95051

    cscox95051 wrote: ... System Report... reports "No video capture devices were found." ....

     

    if you have already tried all other relevant suggestions from Apple's How to Troubleshoot iSight, that error report is usually an indication of hardware failure.

     

    (Over time, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)


    There are no user serviceable parts of the camera.  Unless you have a current backup, make one now.   Then use the final "Troubleshooting" suggestion: "... contact Apple or an Apple-Authorized Service Provider for service."

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.10.1