ebeezey
Level 1 (3 points)

Q: Cannot connect to the app store?

This has never happened to me before but recently every time I try to open the app store application on my Macbook pro it displays a message saying that it cannot connect to the store. My internet connection is fine and I have checked all the usual suspects for this problem but I cannot figure it out. This has been very frustrating.

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.5)

Posted on Nov 4, 2013 7:54 PM

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ebeezey

Q: Cannot connect to the app store?

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  • Helpful answers

  • by Allen A,

    Allen A Allen A Nov 7, 2013 2:07 PM in response to ebeezey
    Community Specialists
    Nov 7, 2013 2:07 PM in response to ebeezey

    Howdy ebeezey,

     

     

     

    We've an article that provides steps which can help get your computer and the iTunes store speaking again.

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

     

     

    Cheers,

    Allen

  • by Jeremy Keith,

    Jeremy Keith Jeremy Keith Jan 21, 2014 6:36 PM in response to Allen A
    Level 1 (0 points)
    Jan 21, 2014 6:36 PM in response to Allen A

    I've had this same issue for over a year now and none of the resolutions provided by the support website help. I've done everything listed in the articles above yet neither the app store nor the itunes store will open. It's VERY frustrating as I recommend Apple products because they are easy and work well. Yet I'm unable to download apps or place purchased music on my Macbook; two items which should be relatively simple. I've noticed that this issue seems to be ignored by Apple as many users have experienced the same problem and the "fixes" do not help most whom encounter it. Apple please hear your users! We are frustrated!

  • by FAvnusian,

    FAvnusian FAvnusian Feb 7, 2014 9:46 AM in response to ebeezey
    Level 1 (0 points)
    Feb 7, 2014 9:46 AM in response to ebeezey

    I too am experiencing the same thing with my mac book pro and after several attempts of trying to resolve this issue as I have seen on the discussions until now I cannot access my app store and itunes

  • by jwhited54,

    jwhited54 jwhited54 Dec 1, 2014 6:52 AM in response to FAvnusian
    Level 1 (0 points)
    Dec 1, 2014 6:52 AM in response to FAvnusian

    Likewise, I told many that these iPads worked great, they were easy to learn, and connected seamlessly to the Internet.  Little did I know that Apple has problems with its Apps Store and Itunes!!!!!!!!   Nobody seems to know how to fix this, and I have also checked everything on the website answer.  What gives here Apple.  You are surely not going to keep high market share very long, if you can't get these iPads to work properly!!!!!  frustrated new Apple owner.

  • by waynemacisaac,

    waynemacisaac waynemacisaac Dec 6, 2014 8:30 AM in response to jwhited54
    Level 1 (0 points)
    Dec 6, 2014 8:30 AM in response to jwhited54

    same problem here......

  • by nishanthrao,

    nishanthrao nishanthrao Dec 14, 2014 10:50 PM in response to waynemacisaac
    Level 1 (5 points)
    Dec 14, 2014 10:50 PM in response to waynemacisaac

    I had the problem with my iPad air 2 bought recently, I signed out of the App store from the Settings -> General -> Itunes and App Store and then signed in again. It will start working just fine. The same should work fine for Mac app store too.

  • by richfromchatt,

    richfromchatt richfromchatt Mar 9, 2015 5:10 AM in response to nishanthrao
    Level 1 (0 points)
    Mar 9, 2015 5:10 AM in response to nishanthrao

    Having the same problem - have tried all the suggested solutions - but cannot connect. What in the world is going on??

  • by Hpslider ,

    Hpslider Hpslider Mar 11, 2015 4:33 AM in response to ebeezey
    Level 1 (0 points)
    Mar 11, 2015 4:33 AM in response to ebeezey

    I Have the same problem With my iPhone 5 ios8.2. What's going on Apple!

  • by Rodipad4me,

    Rodipad4me Rodipad4me Mar 22, 2015 8:01 PM in response to ebeezey
    Level 1 (0 points)
    Mar 22, 2015 8:01 PM in response to ebeezey

    I was having similar problems with my ipad.  Cannot connect to app store, Safari would open then display 'can not connect' and slide off the screen, I couldn't even view my apple ID... it would come up for about 1 second then slide off the screen.  Some of my apps would work or act funny.  I found the problem to be my grandson accidentally set the DATE & TIME to the year 1976 !!!    So go to Settings, General tab, scroll down to Date & Time and slide Set Automatically, after it gets the correct date & time power down and restart.   

  • by irene jessica,

    irene jessica irene jessica Jul 9, 2016 12:22 AM in response to ebeezey
    Level 1 (4 points)
    Notebooks
    Jul 9, 2016 12:22 AM in response to ebeezey

    I have this problem too, my iphone 5s suddenly can not connect to app store. please...