duluthga
Level 1 (0 points)

Q: 30 pin to lightning adapter stopped audio on my Altec Lansing boombox since last update

Since last Iphone 6 update, my adapter to the boom box stopped audio. It does charge however. This is a genuine Apple adapter. Have tried other adapters, same problem. It was working fine until last update. This has made my expensive boom box useless.

iPhone 6, iOS 8.1

Posted on Nov 29, 2014 3:50 AM

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duluthga

Q: 30 pin to lightning adapter stopped audio on my Altec Lansing boombox since last update

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  • by sterling r,

    sterling r sterling r Dec 1, 2014 7:51 AM in response to duluthga
    Community Specialists
    Dec 1, 2014 7:51 AM in response to duluthga

    Hey there duluthga,

     

    If that adapter is still not functioning correctly for you, I would recommend you use the troubleshooting in the following article to help resolve the issue, named:

     

    If you need help with iPhone, iPad, or iPod touch accessories

    Update your software

    Install the latest version of iOS. You can see which version is on your iPhone by going to the About screen.

    Disconnect and inspect the accessory, then restart your device

    1. Disconnect the accessory and turn it off, if possible.
    2. Inspect the connection between the accessory and device and make sure that no debris or other damage is present.
    3. Restart your iOS device by turning it off, then back on. When the Home screen appears, reconnect the accessory.

    Try a different device

    Make sure the issue is with the accessory, if possible. Always use an identical or similar, compatible device with the accessory you're troubleshooting.

    • If there's static coming from the left audio channel when you use headphones, try connecting the headphones to a similar device.
    • If the device isn't syncing when connected to the dock, connect it directly to the computer using the Apple 30-pin to USB Cable or try another USB port.
    • If you're using Lightning to 30-pin Adapter in a connection chain, try using the same adapter on a similar or identical device.

    Restore iPhone, iPad, or iPod touch

    Restore your iOS device. You should rarely need to use this step with an accessory issue. If the issue only affects a third-party accessory, contact the manufacturer before restoring the device.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling