HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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janeybabe71

Q: My iPad won't download mail after password change

I recently changed my password on hotmail. Since then my hotmail account won't download any emails after 2011. when I use the. Ail app on my iPad it says I have 97 emails to download, 14 new emails. I've deleted the account. I've turned off the iPad. I've done a reset using the home button and off button. Nothing! Help!,

iPhone 5s, iOS 7.0.4

Posted on Dec 2, 2014 10:33 AM

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Q: My iPad won't download mail after password change

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  • by Skydiver119,

    Skydiver119 Skydiver119 Dec 2, 2014 10:41 AM in response to janeybabe71
    Level 7 (28,495 points)
    iPad
    Dec 2, 2014 10:41 AM in response to janeybabe71

    When you changed your password did you change it on hotmail, via safari....for example, went to hotmail.com, signed into your hotmail, followed the password changing protocols. Then go into your iPad's settings and your hotmail account and changed the password to match?

     

    When you deleted your account info off your iPad did you use the outlook preset when you added it back in?

  • by janeybabe71,

    janeybabe71 janeybabe71 Dec 2, 2014 10:51 AM in response to Skydiver119
    Level 1 (4 points)
    iPad
    Dec 2, 2014 10:51 AM in response to Skydiver119

    I Changed my account via email on pc on Google. Don't know if i used the present on outlook sorry.