Sicilian

Q: Cannot install iCloud Update for Windows


Been trying to via Apple Software Update. Sometimes the green progress bar never completes. Sometimes it does, downloads and then freezes. Cannot install.

iPhone 5, Windows 7

Posted on Sep 18, 2014 2:29 PM

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Q: Cannot install iCloud Update for Windows

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  • by Allen A,

    Allen A Allen A Sep 21, 2014 6:24 AM in response to Sicilian
    Community Specialists
    Sep 21, 2014 6:24 AM in response to Sicilian

    Hello Sicilian,

     

     

    You may also try downloading the update directly from our website.

     

    iCloud for Windows

    http://support.apple.com/kb/DL1455

     

     

     

    Cheers,

    Allen

  • by h mfromwinchester,

    h mfromwinchester h mfromwinchester Sep 21, 2014 7:53 AM in response to Sicilian
    Level 1 (3 points)
    Sep 21, 2014 7:53 AM in response to Sicilian

    I am having problem with my PC. I can't install iCloud for Windows even though I am prompted to update.

    I keep getting this message ""Errors occurred while installing the updates. If the problem persists, choose Tools> Download Only and try installing manually."

    This is frustrating. I even chose Tools and followed the message and still, I can't update and the error message keeps coming out!

    Is Apple looking into this bug at all? It seems that the new IOS8 is causing this problem to Windows PCs.

  • by aranaedo,

    aranaedo aranaedo Sep 21, 2014 8:25 AM in response to h mfromwinchester
    Level 1 (4 points)
    iPhone
    Sep 21, 2014 8:25 AM in response to h mfromwinchester

    I´ve also tried different ways and any of them seem to work.

  • by h mfromwinchester,

    h mfromwinchester h mfromwinchester Sep 21, 2014 8:33 AM in response to aranaedo
    Level 1 (3 points)
    Sep 21, 2014 8:33 AM in response to aranaedo

    It doesn't work for you as well? I am using a brand new Windows PC--- a week old-- and i still have this error problem to install iCloud for Windows!

  • by aranaedo,

    aranaedo aranaedo Sep 21, 2014 8:38 AM in response to Sicilian
    Level 1 (4 points)
    iPhone
    Sep 21, 2014 8:38 AM in response to Sicilian

    No. I've uninstalled previous version of icloud and tried fresh install of the new one and it doesn't work either.

    I Guess we'll have to wait. Very disappointing issue.

  • by BigMarsh,

    BigMarsh BigMarsh Sep 21, 2014 10:31 AM in response to Sicilian
    Level 1 (0 points)
    Sep 21, 2014 10:31 AM in response to Sicilian

    Having the same problem. Error message essentially says install cannot be completed, please contact vendor, or something like that. Have tried "download only", downloading via message that new version is available, nothing works. Have Windows 7 with the most current updated version.

  • by frank mack,

    frank mack frank mack Oct 15, 2014 1:31 PM in response to Sicilian
    Level 1 (15 points)
    Oct 15, 2014 1:31 PM in response to Sicilian

    I too am having the same problem (Oct 15, 2014).  No help from Apple.  Don't they read these forums?????

  • by Calexico92231,

    Calexico92231 Calexico92231 Oct 17, 2014 1:16 PM in response to frank mack
    Level 1 (0 points)
    Oct 17, 2014 1:16 PM in response to frank mack

    NO  Apple does not care about it's customers/users so they don't read these forums often, their only concern is for themselves and the company.

  • by jenniannie,

    jenniannie jenniannie Oct 17, 2014 4:11 PM in response to Sicilian
    Level 1 (0 points)
    Oct 17, 2014 4:11 PM in response to Sicilian

    I am having this problem too!  Hurry Up Apple!

     

    Jennifer in AZ

  • by jkm49.us,

    jkm49.us jkm49.us Oct 17, 2014 6:18 PM in response to Allen A
    Level 1 (0 points)
    Oct 17, 2014 6:18 PM in response to Allen A

    Allen I have been having updating problems for quite awhile.  The iCloud version on my laptop is 3.1.0.40.  I tried you recommendation to update to iCloud 4.0 still having the problem like the other post here.  Is there any solution to this problem.

     

    Kevin

  • by ilb3,

    ilb3 ilb3 Oct 17, 2014 6:46 PM in response to Sicilian
    Level 1 (4 points)
    Oct 17, 2014 6:46 PM in response to Sicilian

    Will try the link that someone from Apple finally sent and report back. Here's the error message I get: iCloud 4 failure.PNG

     

    Since this is an Apple-operated forum (had to use my Apple ID and P/W to get here), I am officially "contacting my package vendor:" Apple. Please fix this for thousands of us right away. I watched your very slick and polished roll out of Yosemite, etc yesterday and was distressed at the comments from the head shed  about being able to accomplish the PC connectivity via our expensive iDevices and iCloud Drive. So far, it doesn't work. As an owner of many hundreds of hundreds of dollars of your products in our household, you need to service the rest of your worldwide clientele that are trying to get iCloud Drive on their PC's to install. The favor of an Apple Representative reply to solve this problem is formally requested in accordance with the terms of the error message that I have posted. Yes, I have watched the South Park episode. It's your turn...

    -----------------------

    Update: just ran the link that is in the posting above from Apple to Sicilian. It's still the same file that's been out there since mid-September THAT WILL NOT INSTALL!!

  • by wiztax,

    wiztax wiztax Oct 22, 2014 2:23 PM in response to ilb3
    Level 1 (0 points)
    Oct 22, 2014 2:23 PM in response to ilb3

    I received an auto-prompt today from Apple to install five items on a PC running Windows 8.1:

    *AppleApplicationSupport

    *AppleMobileDeviceSupport64

    *iCloud64

    *iTunes64

    *QuickTime

     

    They all worked EXCEPT iCloud64.

     

    They have a problem that no one in the company appears to know how to fix, and prompting people to use an installer that doesn't work makes them look bad.

  • by bobbyb833,

    bobbyb833 bobbyb833 Nov 17, 2014 4:16 PM in response to Sicilian
    Level 1 (0 points)
    Nov 17, 2014 4:16 PM in response to Sicilian

    I have the same problem for two different windows machines both Win 7 up to date....and have been trying since sept...no luck...it would be nice if Apple fixed this bug.

  • by appleguydm,

    appleguydm appleguydm Dec 3, 2014 12:53 PM in response to Sicilian
    Level 1 (0 points)
    Dec 3, 2014 12:53 PM in response to Sicilian

    SAME ISSUE AS EVERYONE ELSE!

     

    Seems this is a bug that they are just not fixing. I downloaded iCloudSetup.exe (v4.0.5.20) on my band-new Lenovo Yoga 3 laptop running 64-bit Windows v8.1 and KEEP GETTING THE ERROR:

     

    There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

     

    APPLE -- will you address this bug? Or has anyone had success/found out how to get iCloud for PC installed on a fresh install of 64-bit Windows 8.1?

     

    I tried everything I could, from fresh restarts with updates, going through Apple Software Update, etc with no success. When was the last time the iCloudSetup.exe file was updated? Does Apple have any formal plans of fixing this bug?

     

    Here are all relevant screenshots:

     

    problems-with-icloud-installer-for-windows-on-64-bit-windows-81-pc.png

    problems-with-icloud-installer-for-windows-on-64-bit-windows-81-pc-through-apple-installer.png

    problems-with-icloud-installer-for-windows-on-64-bit-windows-81-pc-windows-version-error-for-info.png

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