Q: My new ipad air 2 stopped working and won't turn on. I tried holding the on/off button but it didn't work.

Reset the device: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Apple appears the reset is in progress and the Slide to Unlock screen should display shortly.

Cheers,

GB

my iPad also stopped working and will not charge anymore.  As a result I lost my contacts w/ phone numbers off my iPhone.

Very good!

Cheers,

GB

Did you have a question?

GB

Thanks Gail! This worked for me!

gail from maine

please help my son , his ipad air2+cellular , which used for 4 months only as wifi device , kind of sudden yesterday blanked that battery power is 10% need to connect to charger , he did but didn`t charge anymore , and ofcourse the device discharged and powered off , now the screen show the empty battery , down screen the sign of cable and connection to charger sign above the cabl sign , with out charing at all .... what to do ? thanks for caring to answer me

this also happened to my iPad 3 retina display, it won't open and I tried to hold the power button and home button at the same time but it doesn't work. what should I do?

Try cleaning the connection points out with a clean, soft toothbrush to remove any debris that may be preventing the device from charging. If you have a different charging cable, try that.

Cheers,

GB

Did you continue to hold both the Home and Power buttons together for at least 30 seconds?

Cheers,

GB

oh it's iPad 4 not 3, sorry. yeah, I tried it twice but it didn't work. I was using facetime when my iPad died and now I can't open it. Shall I bring it to the service center?

Are you certain it has a charge? Usually when a device dies like that is because it needs to be charged or needs to be reset. I would suggest plugging it in to charge for 30 minutes or so, then try the reset again. It is really important to hold down both buttons for a long enough time (just sayin')

Cheers,

GB

I'll try it again. Thanks!

gail for maine

i have asked u before if you could help my son

his ipad air2 stopped working now , first o 10% of battery power warnt him that he must charge the device , he tried but didn`t accept charging any longer , chatted with apple team they advised to change the cable , we did , we tried even another ipad charger of 5 volt , 10 watt also but nothing didn`t accept any charging anymore....battery dead already , can`t make reset ofcourse cause its switched off now cause of empy battery , what to do ? is it software or what ? used only for 4 months , we don`t have in egypt apple store , only authorized service , they asked for much money even its still in warranty year ....what to do ?