HT201359: How iTunes Store purchases are billed

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Belal abdu
Level 1 (0 points)

Q: Card iTunes

I've got iTunes Gift Card when charging gives the message (The gift certificate or prepaid card code you entered has not been properly... you get a message iTunes Store: Invalid, inactive (not activated), or illegible codes.). 




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Posted on Dec 3, 2014 2:18 PM

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Belal abdu

Q: Card iTunes

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  • by King_Penguin,

    King_Penguin King_Penguin Dec 4, 2014 12:52 AM in response to Belal abdu
    Level 10 (133,646 points)
    iTunes
    Dec 4, 2014 12:52 AM in response to Belal abdu

    If you are trying to redeem the card onto your account and you are getting a message that it hasn't been activated then is the store that you bought it from close by so that you could try asking them to activate it properly ? If not then you will need to try contacting iTunes Support (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)