HT201419: Get help with Mail on your iPhone, iPad, and iPod touch
Learn about Get help with Mail on your iPhone, iPad, and iPod touch
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Helpful answers
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Dec 4, 2014 4:23 AM in response to Mendham13by Skydiver119,Try to force quit your mail app and see if that clears things up
Force close an app
Double tap the home button. When you see the app previews on the screen scroll sideways if needed to get the preview in question on the screen. Flick that preview up and off the screen to close the app. Single tap the home button or home screen preview to exit the mode.
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Dec 4, 2014 4:27 AM in response to Skydiver119by Mendham13,I Have done that and did again. Still the same.
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Dec 5, 2014 3:29 AM in response to Mendham13by Pilkiey,Hi Mend
I have 2 clients with the exact same problem. Since the iOS update 8.0 their mail apps launch run for a while then kick off to a black blank screen and crashes the mail app, this brings them back to their desktop.
I have done everything from factory restores to changing their mail account types from IMAP/POP/Exchange MAPI this does not solve the problem. We have taken it in to our nearest iStore and they have stated that nothing can be done and that we should hope that the next iOS update fixes the issue. I believe its an OS bug crashing the iOS mail app. I hope APPLE team look into this as if there is no fix on the next update i am going to recommend my clients revert to an older version of iOS and you know what an ordeal that is and what all that requires.
I will keep you posted on my findings but in the meantime i don't think anything can be done.
Regards Rob
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Dec 5, 2014 1:07 PM in response to Pilkieyby Mendham13,THank you! It sure does seem that way. Quite annoying. I did just get a mail app. But...sheesh!