HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Mendham13

Q: Email blank then shuts down on ipad model MC980LL/A

Mail is blank and after a few seconds closes. I tried deleting and adding back email account. Tried shutting down and opening. Tried deleteting router and adding it back on. Still same. It ahows how many emails i have on the ic

on but nothing there. I also updated to ios 8.1.1. Seemed to all start when i tried to email a video from  messages. I have since deleted. But no luck opening email...any help would be appreciated. It is 32gb

Posted on Dec 4, 2014 4:20 AM

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Q: Email blank then shuts down on ipad model MC980LL/A

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  • by Skydiver119,

    Skydiver119 Skydiver119 Dec 4, 2014 4:23 AM in response to Mendham13
    Level 7 (28,495 points)
    iPad
    Dec 4, 2014 4:23 AM in response to Mendham13

    Try to force quit your mail app and see if that clears things up

     

    Force close an app

    Double tap the home button. When you see the app previews on the screen scroll sideways if needed to get the preview in question on the screen. Flick that preview up and off the screen to close the app. Single tap the home button or home screen preview to exit the mode.

  • by Mendham13,

    Mendham13 Mendham13 Dec 4, 2014 4:27 AM in response to Skydiver119
    Level 1 (0 points)
    Dec 4, 2014 4:27 AM in response to Skydiver119

    I Have done that and did again. Still the same.

  • by Pilkiey,

    Pilkiey Pilkiey Dec 5, 2014 3:29 AM in response to Mendham13
    Level 1 (0 points)
    Dec 5, 2014 3:29 AM in response to Mendham13

    Hi Mend

     

    I have 2 clients with the exact same problem. Since the iOS update 8.0 their mail apps launch run for a while then kick off to a black blank screen and crashes the mail app, this brings them back to their desktop.

     

    I have done everything from factory restores to changing their mail account types from IMAP/POP/Exchange MAPI this does not solve the problem. We have taken it in to our nearest iStore and they have stated that nothing can be done and that we should hope that the next iOS update fixes the issue. I believe its an OS bug crashing the iOS mail app. I hope APPLE team look into this as if there is no fix on the next update i am going to recommend my clients revert to an older version of iOS and you know what an ordeal that is and what all that requires.

     

    I will keep you posted on my findings but in the meantime i don't think anything can be done.

     

    Regards Rob

  • by Mendham13,

    Mendham13 Mendham13 Dec 5, 2014 1:07 PM in response to Pilkiey
    Level 1 (0 points)
    Dec 5, 2014 1:07 PM in response to Pilkiey

    THank you! It sure does seem that way. Quite annoying. I did just get a mail app. But...sheesh!