HT201365: Find My iPhone Activation Lock
Learn about Find My iPhone Activation Lock
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Helpful answers
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Dec 6, 2014 4:59 PM in response to zylberby Ralph Landry1,If your iPhone is locked to a carrier, only the carrier can unlock it, Apple cannot do that for you.
If your iPhone is locked due to the Activation Lock, you will have to remember the Apple ID and password to unlock it - Apple cannot do that for you. If you have forgotten the password, contact http://iforgot.apple.com for assistance.